“This was my first order, so it took longer than I had planned for. They said they emailed me with some information that slowed down the process, but I did not receive an email. We've got it all worked out and should be great going forward. Thank you!”
“I chose to use Koala Health because they had an incredible coupon available for my elderly dogs, life-saving heart medication. I was pleasantly surprised with how easy they were to work with, the communication they had with my veterinarian, and the aesthetic of their product! Beautifully boxed, with the most adorable bandana surprise. Thank you for excellent customer service and fast delivery!”
“This is my first time using Koala health. I've been seeing it advertised and thought I would give it a try. They were fast, efficient, and even noticed the prescription changed for my dog. I like them, they were cheaper than costco and less hassle.”
“Despite the delay to mail in the prescription - not Koala's fault but totally unexpected- and not getting the item when needed, the staff at Koala is awesome and I look forward to using them in the future.”
“My previous orders all say one dosage, so I submitted a new order request using that dosing. Turns out the dosage on my previous order shown online is not the dosage I've been receiving, so it took a while to get everything straightened out. Also, I sent a few emails but didn't get replies so I didn't know the status of my order. That part was very frustrating.”
“It was a good experience. I really loved the box with the bandana. I had to call twice to check on my order and they said the vet hadn't sent the paperwork but the vet said they didnt receive the RX request when you said you sent it.
Between phone calls to Koala and Vet i was able to fix the issue and my pills were delievered on time. I appreciate that. Reasonable price”
“I placed my order then did not here anything for over a week. I finally called to get confirmation that vet approval had been obtained and order processing had started. Received the prescription for my dog four days later. Will continue to use Koala especially if they continue to offer deals.”
“Communication could be better. I had to call a week later to find out that there was something wrong with my prescription. I called my Veterinarian and he told me that my dog needed a heartworm test before he could prescribe Simparico.
I told him to prescribe Nexguard instead. Had to wait another week to get the new medication approved.
Not blaming Koala entirely, but communication could have been sooner to expedite the process of receiving the new medication.
Shipping was quick and the staff was friendly.”
“Too early to tell. I waited a little too long to connect with Koala. Panda ran out of meds on a Monday and I didn’t get the order from Koala untill the following Friday. I tried Benadryl but it didn’t help and after a couple nights of lost sleep I wound up getting a prescription filled at the higher price from my Vet.”
