Neverfail Spring Water Reviews

Name: Neverfail Spring Water
Address: 40, Mount Street,, North Sydney
Rating: 3.26

3.3 Rating 243 Reviews

56 %

of reviewers recommend Neverfail Spring Water

Company Reviews

Questions

Visit Website

Phone:

13 30 37

Email:

info@neverfail.com.au

Location:

40, Mount Street,
North Sydney
2060

Write Your review

Tell us how Neverfail Spring Water made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Cancelled my service completely due to their unprofessionalism”

Helpful Report

Posted 2 years ago

“Haven’t been delivered water for awhile been charged twice on multiple times no one wants to know about it no support”

Helpful Report

Posted 2 years ago

“I don’t do direct debits so will have to close my account when I can’t pay by EFT. At present, I pay as soon as I get the tax invoice. Melanie RUMBALL. I am not John, I don’t know who that is. That’s what you want to label my review.”

Helpful Report

Posted 2 years ago

“Worst company I ever dealt with”

Helpful Report

Posted 2 years ago

“This week you only get 1 star that's for taking money out of my account with out my permission. And to. Make it all even worse you took the money before the due date”

Helpful Report

Posted 2 years ago

“Neverfail Water is a business that does not look after their customers. I had been their customer for more than 30 years and they treated me very poorly and disrespectfully. My suggestion is to buy an under-the-sink water filter that gives you unlimited clean water for a tiny fraction of the price. Don't use Neverfail.”

Helpful Report

Posted 2 years ago

“In the past I have been quite happy with Neverfail even though I am told the water is coming one day but the delivery is a few days before, I have not put the empties out and the delivery guy does not ring the door bell. But my biggest disappointment was when I call recently asking if I could exchange my recently delivery 4 large bottles for smaller ones due to the fact my husband had developed two hernias requiring surgery and would not be able to left heavy items before nor after for a period of 8 weeks after surgery. I request if I could exchange for the small bottles as I could not left the large ones. I was told there was nothing they could do but if I wished I could purchase another 4 of the smaller bottles. No customer service at all.”

Helpful Report

Posted 3 years ago

“I requested a further extension of my delivery suspension on 05/04 but this appears to not have been processed. As I will be away for the next month I find this response unsatisfactory. Thanks, Andy”

Helpful Report

Posted 3 years ago

“I can’t. Believe you’re even asking me for a review before you’ve sorted the problem”

Helpful Report

Posted 3 years ago

“The worst company I ever dealt with . I regret ever getting in touch with Neverfail . Should change name to always fail spring water . Go and hide under the first rock ! You guys stink”

Helpful Report

Posted 3 years ago

“Poor communication. Very long wait times on the Phone and Chat lines. Email takes up to 1 week plus before you get a response. When messages are left to update an order it is 100% always messed up. Really need more effective and efficient Staff/Customer Service Staff to handle orders appropriately. Also charges need to be formatted more clearly. Yes after 2 plus years-I discontinued this Account and moved to another Company.”

Helpful Report

Posted 3 years ago

Hi Sandy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free reach out to 13 30 37 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 3 years ago

Neverfail Spring Water is rated 3.3 based on 243 reviews