Neverfail Spring Water Reviews

Name: Neverfail Spring Water
Address: 40, Mount Street,, North Sydney
Rating: 3.21

3.2 Rating 248 Reviews

55 %

of reviewers recommend Neverfail Spring Water

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Phone:

13 30 37

Email:

info@neverfail.com.au

Location:

40, Mount Street,
North Sydney
2060

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last six months, our Victorian company hasbeen billed for NSW invoices (NOT OURS). For the last few months, I have been ringing/online chatting with a request for these NSW invoices to be removed from our account. With every communication, I have been assured that this will be done. NOTHING. As a result of apparent NON PAYMENT of invoices that aren't even ours, our Water Supply has been put on hold. To make matters worse, Neverfail has escalated the matter to their commercial credit team! This was the last straw. We have since closed our account, have requested that their assets be collected (of which has not yet occured). We are now getting our Water Supply from another company whom are a absolute delight to deal with. NEVERFAIL ARE A DISGRACE.”

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Posted 2 years ago

“Long term customer, but lately Really bad communication, charging me other customers bills. And won’t answer my calls or emails. Horrendous, looking at going elsewhere”

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Posted 2 years ago

“if I could leave negative star I would. I placed an order online, called to confirm details, made payment and waited 11 days for a delivery ETA. I called daily and got the same "spiel" from customer service (who are all very polite and totally ineffectual - not their fault) - bla bla bla. Nothing was done until I lost it and demanded to speak to a manager. Didn't get one, but actually got a CS lady who was willing to look into the issue. I gave up and cancelled the order. I was told I would receive an email that would send me a request for refund form. I waited a week and had to call and ask for that to be sent. I sent it back the same day. I have now waited a week after returning the request for a refund. Only to be told, we have forwarded that to accounts (today) and that should get processed asap!. Yeah right!! Never dealing with this chaos of a company again.”

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Posted 2 years ago

“I have been a long term customer but in recent times the customer service has disappeared. Trying to resolve an issue is impossible!! So over it so moving to an alternative option.”

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Posted 3 years ago

“SUGGESTED NAME CHANGE: ALWAYSFAIL - 0 stars from me! Ordered and paid for 5 x 11L water bottles and delivery on the 11th January. Out of the blue, 3 x 11L bottles are delivered last Thursday, no communication what so ever - 2 AND A HALF MONTHS LATE AND TWO BOTTLES SHORT! No explanation. Impossible to contact and resolve, eventually after many attempts managed to get through today, no apology, had to ask several times to be sent my shortfall or I would like a refund.”

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Posted 3 years ago

“The service is appalling. One delivery in 6 months. Can never speak to a manager. Chat line never works. The billing, however, never fails!”

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Posted 3 years ago

“I didn't want a water delivery cancelled it online but it didn't work as water was delivered. Called the company and said collect the water I don't want it which they did 2 months later In get a letter of demand to pay for the water after many emails & phone calls I get told today under law water can't be returned so not only did I have to pay the outstanding amount I was totally ripped off.”

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Posted 3 years ago

“I would raise my concerns with you on Live Chat or via phone if either option were working.”

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Posted 3 years ago

“If I could give zero stars I would. Should be called Always Fail. Been trying to cancel my account for 2 months. Call them weekly. They keep bringing more and more water. Will not pick up. Will not refund. Sent off a refund form to instructed email address which bounced back. The worst customer experience I have ever had, ever. AVOID at all costs”

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Posted 3 years ago

“Have used Neverfail for years both personally and at work. They used to be fantastic, but unfortunately that has changed. If I could give zero stars I would. Deliveries are erratic. Sometimes waiting weeks after being advised it would be delivered that day. A regular order of 2 bottles per month was doubled two months ago. Then today they deliver 6 bottles and expect payment immediately. Trying to get in touch to sort this out is impossible. Phone - on hold for 20plus mins each time and then disconnected (7 times today). Live chat not working! Go onto my account to cancel and each time I submit it kicks me out. So I tried FB and surprise Neverfail has limited commenting and doesnt allow private messages. How in the hell do you get in touch with this business??”

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Posted 3 years ago

“They are the worst company to deal with, extremely unprofessional. They delivered my water to another house then charged me. I have spent hours on the phone trying to sort it out. One month later the person who received my delivery found me but I now buy from another company. Today neverfail was coming to pick up my empty containers and they went to my neighbours house instead. I have spent over 6 hours on the phone with this company and they still can’t get it right”

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Posted 3 years ago

“I'd give a zero if I could. Have changed companies now but no way now to get in touch to collect their cooler and bottles”

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Posted 3 years ago

“can not email, call or live chat and even if you wait the 50min plus no one was able to help. Placed an order and it took 10days to be delivered”

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Posted 3 years ago

“Once you are subscribed, there is absolutely no way to get in touch with them to make changes or cancel. I have been on the phone 'next in line' for 30 minutes and number 22 in the chat que - expected wait time 50 minutes. This has happened multiple times and I still haven't got through!! I have made changes in the online system but it isn't reflected and I still get the bottles and charged for them. No way to email them either. its just horrible to go through financial hardship and being unable to cancel or suspend a subscription that isn't a necessity. I would steer clear at all costs.”

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Posted 3 years ago

“How the bloody he'll are you still in business, your a frigging.joke. Answer your phones. Haven't had a delivery for 4 months.”

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Posted 3 years ago

“I have been with this company since 2018 and since that time they have said they will updating their website. It is the clunkiest I know. Deliveries come when they shouldn't and don't come when I am expecting them. I have spent hours and hours on the phone today, along with the online chat and finally tonight I was on hold being caller 18 in the queue to still be on hold 90 minutes later (and only up to 6) when the call was cancelled! I am not sure how this company can be so dismal. Sorry but I am taking my business elsewhere.”

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Posted 3 years ago

“This is the worst companies to deal with. Sent us to the creditors when invoice was paid in full on time. Secondly trying to cancel account is like talking to a brick wall. Live chat doesn't have anyone to chat to, phone no one picks up. When you finally talk to someone they are unhelpful and say you need to cancel through live chat. Who is running this company??? Really need to think about your customer service and how to improve on this.”

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Posted 3 years ago

“I really wish there was a 0 star rating. I have had nothing but issues with getting any deliveries at all. No luck on the email, online or phone. we are paying for a service without a service. they will not even tell me our account manager. I have set up delivery service three times and still nothing. Am going to switch - after months of this i have had enough.”

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Posted 3 years ago

“I was on the phone to cancel my monthly delivery, from 3pm until after 6pm. Waited until I was told I was next in the queue. Sent an email to cancel delivery, but the delivery turned up anyway! Invoice was sent to me the following day telling me I was overdue with my payment! I have telephoned them at least a dozen times today and each time I was number 35 in the queue. So I tried live chat - a 49 minute wait on that. I want to receive a revised invoice, which subtracts the payment I made a week ago. I used to ring Neverfail and the call was answered within a minute or so. What has happened??? The Neverfail service is sh—-house! I think the management really need to take a good,long look at their call centre and take action quickly. I have been a customer for over 12 years, but perhaps not for much longer.”

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Posted 3 years ago

“Customer service is horrible! I spent three hours on hold to order water, when I finally spoke to someone, no apologies and to make it worse we never received the water. Do not order from Neverfail!!!”

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Posted 3 years ago

Neverfail Spring Water is rated 3.2 based on 248 reviews