The last six months, our Victorian company hasbeen billed for NSW invoices (NOT OURS). For the last few months, I have been ringing/online chatting with a request for these NSW invoices to be removed from our account. With every communication, I have been assured that this will be done. NOTHING. As a result of apparent NON PAYMENT of invoices that aren't even ours, our Water Supply has been put on hold. To make matters worse, Neverfail has escalated the matter to their commercial credit team! This was the last straw. We have since closed our account, have requested that their assets be collected (of which has not yet occured). We are now getting our Water Supply from another company whom are a absolute delight to deal with. NEVERFAIL ARE A DISGRACE.