Once you are subscribed, there is absolutely no way to get in touch with them to make changes or cancel. I have been on the phone 'next in line' for 30 minutes and number 22 in the chat que - expected wait time 50 minutes. This has happened multiple times and I still haven't got through!! I have made changes in the online system but it isn't reflected and I still get the bottles and charged for them. No way to email them either. its just horrible to go through financial hardship and being unable to cancel or suspend a subscription that isn't a necessity. I would steer clear at all costs.