if I could leave negative star I would. I placed an order online, called to confirm details, made payment and waited 11 days for a delivery ETA. I called daily and got the same "spiel" from customer service (who are all very polite and totally ineffectual - not their fault) - bla bla bla. Nothing was done until I lost it and demanded to speak to a manager. Didn't get one, but actually got a CS lady who was willing to look into the issue. I gave up and cancelled the order. I was told I would receive an email that would send me a request for refund form. I waited a week and had to call and ask for that to be sent. I sent it back the same day. I have now waited a week after returning the request for a refund. Only to be told, we have forwarded that to accounts (today) and that should get processed asap!. Yeah right!! Never dealing with this chaos of a company again.