In the past I have been quite happy with Neverfail even though I am told the water is coming one day but the delivery is a few days before, I have not put the empties out and the delivery guy does not ring the door bell. But my biggest disappointment was when I call recently asking if I could exchange my recently delivery 4 large bottles for smaller ones due to the fact my husband had developed two hernias requiring surgery and would not be able to left heavy items before nor after for a period of 8 weeks after surgery. I request if I could exchange for the small bottles as I could not left the large ones. I was told there was nothing they could do but if I wished I could purchase another 4 of the smaller bottles. No customer service at all.