Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can always count on reliable delivery from this company. I know that my orders will always show up on time.”

Helpful Report

Posted 2 years ago

“I was so impressed by the fast shipping. I needed my order ASAP and this company made sure it got to me right on time.”

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Posted 2 years ago

“These lovely sensory toys have been a huge hit with my kids. They love playing with them and exploring all of their features.”

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Posted 2 years ago

“I had an amazing experience with this company's customer service. They were attentive and answered all of my questions promptly.”

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Posted 2 years ago

“The quality of the sensory goods I received was top notch. I could tell that a lot of thought and care went into making these products.”

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Posted 2 years ago

“I was blown away by the quick delivery of my order. I received my sensory toys within just a few days of placing my order.”

Helpful Report

Posted 2 years ago

“Placed an order on 11th February 2023 still haven’t received it. After numerous emails chasing this I was told a replacement order was being sent on 31st March. Nothing received and they aren’t replying to my emails. There is no telephone number just an email or website contact form. Really disappointing dishonest service from them.”

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Posted 2 years ago

“Quick delivery and really well made wooden toys that will last years.”

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Posted 2 years ago

“Awful customer service. Our order was due to arrive in 3-5 working days. The order tracking didn't work so when we contacted them on day 5 they told us to "rest assured that the parcel would arrive in 3-5 working days". It's now day 6 and no update. The contact numbers don't work as they are short staffed.”

Helpful Report

Posted 2 years ago

“I recently purchased the Rainbow Blocks for my 4-year-old daughter. I must say, I am thoroughly impressed with the quality of these blocks. They are made of high-quality material and come in a range of vibrant colours, which my daughter loves. They have helped her learn about colours, shapes, and spatial awareness, and I am so happy with my purchase. I highly recommend these blocks to any parent looking for an excellent learning resource for young children.”

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Posted 2 years ago

“High quality and delivered safely. Could have been quicker but was updated in good time”

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Posted 2 years ago

“Very happy with the product range and quality”

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Posted 2 years ago

“We have been very unhappy with the service we have received from you. Our order was placed on the 7th March and was not received until Friday 21st April. I attempted to call on numerous occasions but it is obvious your phonelines are unmanned. I emailed and these were not responded to, one was and I was told this has been dispatched but then told it had had attempted delivery but no calling card to then receive an email that it has been dispatched again. We contacted you previously regarding an item from a previous order which was broken and got no repsonse. Appalling service and customer service”

Helpful Report

Posted 2 years ago

“Ordered 3 items, in February. After numerous emails (9 so far). I have had only 1 item delivered, 1 refunded and the most expensive item still not refunded (after asking numerous times for) or delivered or able to tell me when this will be sorted. Very very poor customer service.”

Helpful Report

Posted 2 years ago

“Terrible service. Waited over a month for delivery during which we had to chase. No contact from Sensory Education unless we emailed. Would not use again. Not contactable by telephone to discuss. When we requested a refund, this was ignored so we had to continue to chase / send emails.”

Helpful Report

Posted 2 years ago

“What I love most about these resources is that they encourage open-ended play, allowing my child's imagination to run wild as they experiment with different textures, shapes, and sizes. From wooden blocks and balls to natural materials like stones and shells, there is something for every child to enjoy.”

Helpful Report

Posted 2 years ago

“I recently made a purchase from Sensory Education and I am extremely impressed with their service. The delivery was super quick, and my package arrived in perfect condition. I was pleased with the quality of the toys I ordered, especially the Numberblocks toys. They were a great addition to our math toy selection and my son Bertie loves playing with them. The toys are a great tool for teaching basic math concepts in a fun way. Overall, I am very satisfied with my experience with Sensory Education and I would highly recommend them for their great range of educational toys and excellent customer service.”

Helpful Report

Posted 2 years ago

“Unfortunately I haven’t had a good experience. My order got lost and when the second order arrived it wasn’t what I had ordered, so unfortunately I can’t say it’s been a satisfactory experience.”

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Posted 2 years ago

“Unsatisfactory”

Helpful Report

Posted 2 years ago

Dear Christine, Thank you for taking the time to write a review of our product. We're sorry to see that you're disappointed with what you received. However, it's a shame that you left a review without having reached out to us to discuss your concerns,not one email from you advising of any issues? We would have loved the opportunity to address any issues and work towards a resolution. We hope you'll consider reaching out to us in the future if you have any concerns or issues with our products. Our team is always available and happy to help. Once again, thank you for your feedback.

Posted 2 years ago

“Company took ten emails and three weeks later to search for my missing order … ridiculous”

Helpful Report

Posted 2 years ago

Dear Claire, Thank you for taking the time to leave a review. We appreciate hearing from our customers, as it helps us to improve our service. I wanted to respond to your comment about the communication between us. I have checked our email logs and can see that there were four emails from you, all of which were responded to within the hour. On each occasion, an action was undertaken to ensure that your goods arrived on time, and that everything was in line with the agreed-upon time frames. We pride ourselves on providing excellent customer service, and it's disappointing to hear that you felt that communication was lacking. I would like to assure you that we will continue to do everything we can to make sure that our customers are satisfied with their purchases and that their needs are met. Thank you again for your feedback, and please don't hesitate to reach out to us if you have any further concerns.

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews