Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and good delivery time.”

Helpful Report

Posted 3 years ago

“Perfect resource for my autistic nephew who enjoys dropping objects and ordering objects - these would also be amazing on a light board”

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Posted 3 years ago

“Good size for my 4yr old. Arrived early. My kids are able to sit on it to play and I'm able to help with deep pressure when my little boy needs it. Would recommend”

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Posted 3 years ago

“My grandchildren love using the board to sort the shapes and show us how clever they are”

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Posted 3 years ago

“This company is awful. Ordered an item in November for a school with a 2-4 week delivery time, it is now mid-march and no sign of the product. They have sent me an invoice for this item every week or 2 since December and threatened to send it to debt collectors. I have requested to cancel the order many times via email (they are not taking calls) and just get ignored or told to report the problem on their website contact form which I have done at 6 times. All emails are copy/paste messages and they don't read my message. I really wish I had never ordered from them and I certainly never will again.”

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Posted 3 years ago

“My little boy loved them. Seemed a reasonable price compared to other brands and websites. Quick delivery. And nice simple toys , will definitely be having another look on here”

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Posted 3 years ago

“Really happy with the mirrors My son loves his new mirror it’s soft sponge on the outside which gives him protection.”

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Posted 3 years ago

“Amazing quality This is a quality product, impressive for the price. If you have the room I would highly recommend it. Plenty big enough for sensory items and child and yourself too. And it is sturdy, not one of the flimsy things often sold for this purpose.”

Helpful Report

Posted 3 years ago

“DON'T BUY FROM THIS COMPANY! We have contacted this company numerous times with regards to orders we have placed and PAID FOR however haven't received them! The phone lines don't work and everything has to be done over email and we have contacted them multiple times but have been waiting for a response for weeks.”

Helpful Report

Posted 3 years ago

“We have tried to contact this company multiple times with regards to orders we have placed and also paid for but not received. Tried to contact through phone however the phone lines don't work and we aren't getting a response through email. We have been waiting for a response for weeks and we're just not getting anything back????”

Helpful Report

Posted 3 years ago

“I've yet to receive my goods have emailed, put in a complaint, yet still nobody has had the decency to contact me back!! Meanwhile I have paid out £396.00, for nothing...worst customer service experience ever...taking money from people and not delivering their local delivery parcel company DPD no better, its in transit still, supposedly.”

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Posted 3 years ago

“Really happy with the mirrors My son loves his new mirror it’s soft sponge on the outside which gives him protection.”

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Posted 3 years ago

“Took payment for goods by BACs and still 5 months after still not had goods and they stopped responding to charity, provided evidence of payment and still nothing. Now having to personally support as a small charity they cannot afford to not be provided goods that donations have paid for. I think they are taking advantage because of the costs involved in seeking legal support. Shocking”

Helpful Report

Posted 3 years ago

“Our new mirror insert for our Tuff Tray caused a lot of smiles today at our carer & toddler group. We teamed it up with silver pebbles but are looking forward to finding lots of different ways of using it. Excellent quality and very speedy service.”

Sensory Education 5 star review on 9th February 2022

Helpful Report

Posted 3 years ago

“Excellent products & very much used”

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Posted 3 years ago

“A good price, easy ordering and speedy delivery”

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Posted 3 years ago

“A good size for my 4yr old. The kids are able to play on it and I can use it on him for deep pressure too. Great product”

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Posted 3 years ago

“Great quality products, good delivery time. Will definitely be using again.”

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Posted 3 years ago

“Bought for my Down's Syndrome son, who loves all things glittery! He spent hours playing with the fidget toys and wands.”

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Posted 3 years ago

“What can you say other than diabolical company!, please think twice before ordering. I ordered an important expensive item for my autistic 5yr old with express delivery, was due next day and never arrived. Each time you email you get an automated response telling you to wait five days, they still don't get back to you so you email again, get an automated Xmas email saying they are away for Xmas in January. You can't ring them as a voice mail tells you to email. They are a complete nightmare, I waited over a week and a half before my item finally arrived with no contact from them at all. Before I ordered I emailed them, and within an hour got a full personal response to tell me the item was in stock, once you order and pay don't expect to hear from them again. I could rant forever, but ultimately they should be ashamed of themselves for offering an important service and failing in such a huge way, mostly for disabled children. Please see trustpilot for true and accurate reviews, they are also being investigated for removing reviews.”

Helpful Report

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews