Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, cheap but good quality toys, good customer care”

Helpful Report

Posted 3 years ago

“Item not received unable to contact company as just get same automated response contact number doesn’t work unable to log into my account as now says email not recognised”

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Posted 3 years ago

“Service after non delivery of order, contacted by email over 6 weeks period only get copy paste reply every time no further on were the order has got lost, have requested refund but still get basic copy paste reply.NOT a company I would want to do business again”

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Posted 3 years ago

“What fantastic service ! Thank you for refunding me immediately ! As I said we’ve bought such fabulous toys from you. The Gonge rolling balancing toy is much loved by the older children, the magnetic discs by everyone, and so easy to tidy up (!) and I tip up the fuschia coloured gunge containing timer by tickiT every time I pass as it makes me smile. Too many things to mention. I’ll keep shopping with you for sure. Old review4”

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Posted 3 years ago

“Prompt delivery for a sturdy resource which is enjoyed by 30 pupils in our outdoor classroom at school.”

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Posted 3 years ago

“The dark den is brilliant it took till my partner came home to help me figure out how to put the cover over it, but the frame was very easy to assemble, unfortunately there wasn’t very clear instructions on how to put the cover over the frame but other than that I’m very happy with the product and also very happy with the sensory lighting kit I got with the den”

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Posted 3 years ago

Sensory Education 5 star review on 17th May 2022

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Posted 3 years ago

“Thank you, this was the first order with yourselves. The order arrived quickly and my son loved all the sensory items in our starter set I ordered.”

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Posted 3 years ago

“Excellent product and delivery spot on.”

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Posted 3 years ago

“Wonderful, tactile, educational resources to help precious little ones accurately learn to write lowercase letters and numbers as well as being used for learning to spell and do sums. I home educate and am a Private Tutor and I highly recommend these items. Excellent value for money and prompt delivery.”

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Posted 3 years ago

“We used the flashing dolphins for our swimming lessons and everybody loved them”

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Posted 3 years ago

“If I could have given no stars, I would! I would advise others not to buy from this company, based on my experience and as I will avoid them in the future! They boast 'easy returns' but in my experience nothing is further from the truth e.g a request has to be put forward and approved, in order to return products! I have dealt with numerous companies/organisations but I have never experienced anything like this! When goods are returned (by adhering to their returns policy), you are totally ignored! I am liaising with organisations to help me and to raise awareness. I have sent a formal letter, which to date has been ignored! I will be sending my second formal letter this week and I am prepared to take this as far as I need to - including court! There is some very interesting information online, also an article by The Guardian as well as reviews on Trustpilot (including those under cheap disability aids). ***Update: I have received a full refund for my returns! After the continued silence from S.E, I liaised with Klarna, logged my return with Klarna and then received a refund - thanks to Klarna! It has taken me months but I finally never have to deal with Sensory Education/cheapdisabilityaids.co.uk - again! I hope this information may help others! I have received an email from S.E. (it is a shame that I did not receive one when I was desperately trying to make contact as they owed me money!). The email does not acknowledge their actions (or lack of them!) or provide any sort of recognition of what I have had to endure, let alone an apology! Regarding the rating, it talks about,'changing your rating now your issue has been dealt with and refunded'. My answer is NO, I most definitely will not! If I could, it would undoubtedly be ZERO stars from me!***”

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Posted 3 years ago

“I am very pleased with the quality of my drying rack. I have installed it in my cabin and it fits perfectly in the corner. Thank you. Worth the money”

Sensory Education 5 star review on 11th May 2022

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Posted 3 years ago

“his jellyfish water tube is mesmerising absolutely love it.”

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Posted 3 years ago

“Items never arrived ordered 3 months ago and I cant get any help from customer services, just an automated reply. Very frustrating as the telephone number cuts you off too. Not even sure if this is a legitimate company as I have never experienced such a bad service as this before.”

Helpful Report

Posted 3 years ago

“I bought of a set rope lights for my son for Christmas, but they stopped working after just a couple of uses. Unfortunately I had lost the receipt, so accepted it as bad luck and bought a replacement, but exactly the same thing happened. I have contacted the company using the online customer care form, and emailed them requesting a refund, but they reply. Now I have found loads of negative reviews on websites.”

Helpful Report

Posted 3 years ago

“Very pleased with my drying rack. It is good value and a sturdy well made product. I am an Artist and I have been desperate for a drying rack to dry my prints. Good service and arrived quickly.”

Sensory Education 5 star review on 10th April 2022

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Posted 3 years ago

“Amazing product for my little boy. My son has autism and purchasing a trike from you has allowed him to now ride and have fun. He absolutely loves it. Very fast delivery . Overall can't wait to order again”

Sensory Education 5 star review on 8th April 2022

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Posted 3 years ago

“I ordered quite a few products, they were exactly as described on the website and we are having lots of fun with them. Great for calming and providing tactile stimulation.”

Sensory Education 5 star review on 7th April 2022

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Posted 3 years ago

“Good size for my 4yr old. Arrived early.”

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Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews