Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor support & wrong product.”

Helpful Report

Posted 3 years ago

“I have emailed to say package was wrong and correct package did not arrive. I emailed twice with no response. Very poor customer service.”

Helpful Report

Posted 3 years ago

“I emailed the Customer Care Team 1 week ago about a malfunctioning Bubble Tube Lamp that we would like replaced. I was initially pointed towards the online returns form. On finding out that I would have to organise the return of the malfunctioning product I abandoned the form and returned to messaging through email. This message has not been responded to.”

Helpful Report

Posted 3 years ago

Hi We do offer free returns for faulty products. If you could try completing the form below we can get this resolved today for you :) https://www.cheapdisabilityaids.co.uk/tools/returns#erid11909903

Posted 3 years ago

“Very pleased with the product, the price and the delivery. Thank you.”

Helpful Report

Posted 3 years ago

“Pleasant experience”

Helpful Report

Posted 3 years ago

“Still waiting on refund for sand I never received. Very poor service throughout. Will not recommend and will make sure N E Lincs council do not purchase from you again.”

Helpful Report

Posted 3 years ago

“Sold me a fake item and refused to pay for return postage despite this being against the law. Has been reported to Trading Standards. Phone lines don’t work and email responses shockingly rude.”

Helpful Report

Posted 3 years ago

“Absolutely love all the items and can't wait for my lad to have them at Christmas”

Helpful Report

Posted 3 years ago

“You sent replacements rather than what I ordered and then refused to refund . If someone orders 4 x red, blue, green and yellow they expect to get what they ordered. If you couldn’t fulfilll the order you should have sent an email to say that you didn’t have any blue in stock. If I had known I would have cancelled my whole order. Now you’ve got my money and I’ve not got what I ordered. But a good outcome for your customer.”

Helpful Report

Posted 3 years ago

“Really poor service. I ordered 2 items, the wrong colour was delivered for both. Emailed/called several times to have this resolved. Poor response. Eventually requested a refund as the holiday and then birthday for which I purchased came and went. Told to go through the online system for a refund which told me that my items were non-refundable. Still no resolution.”

Helpful Report

Posted 3 years ago

“I have sent numerous emails and tried contacting sensory education in regards to my order my bag of sand didn’t arrive and no one seems to be replying”

Helpful Report

Posted 3 years ago

“The wrong item was delivered in my order. I followed the process for reporting it but don't seem to have had a reply”

Helpful Report

Posted 3 years ago

Thank you for your review, i can see you emailed us on Nov 3, 11:11am and we replied on Nov 3, 12:32pm advising you of the simple process to follow, i can see you have read that email on Nov 3 @ 12:37 pm but to date no action or reply has been provided by you. Please follow the simple process emailed to you and we can happily resolve your query.

Posted 3 years ago

“Good communication. Free delivery. Quick delivery. Not opened yet as it’s a Christmas gift but sure I don’t be disappointed. Recommended and would use again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We hope you enjoy your new sensory additions and we look forward to serving you again soon.

Posted 3 years ago

“I had an issue regarding delivery hut once I contacted them they sorted it quickly. All the things I ordered are great quality and the kids love them will definitely order again.”

Helpful Report

Posted 3 years ago

“I bought 2 rainbow carpets through Sensory Education last November. They're used for a max of 4 hours per MONTH and are disintegrating badly. I've been trying to contact SE since July and have been bounced around the most ridiculous routes with several sets of online forms to fill in, each time to then receive an email to say "we're sorry you didn't receive your products"!!! ARGH. I resorted to contacting Klarna as they are the intermediary used for a credit card purchase. They gave me an email address to contact at SE - I did this a month ago (18th October 2022) and STILL haven't got a reply despite resending the email, so Klarna have now closed the case because it wasn't completed within a certain time frame. This company might be fine to purchase through providing nothing goes wrong with the product - however, should you need redress you can't communicate by telephone - ring the number here or on the website and you get a covid message to say that you can only contact by email!! So you're left to their ludicrous online system. When I replied to the emails I received information back - but it did not relate to the questions I asked or the items i bought. So incredibly frustrating. They might be cheaper than other sites - but I've overpaid in time trying to get a solution, however it's still unresolved.”

Helpful Report

Posted 3 years ago

“Speedy delivery and no issues with the packaging. On the rare occasion I have had to contact Customer Services, any issues are dealt with promptly and efficiently and with very good humour. Very impressive.”

Helpful Report

Posted 3 years ago

“We ordered bag of green sand some two and a half weeks ago and it has still not arrived. We contacted customer services and have not been given any kind of update on our order nor have we received an apology for the exceptionally long wait. Refund requested.”

Helpful Report

Posted 3 years ago

“Still waiting for my order that was placed a week ago. Sent an email to get back a generic response which didn’t answer my original query at all. Sent another email to get back the same generic reply! Order is still showing on my account as unfulfilled, no dispatch email, no due by date, and unable to speak to an actual person due to them still working from home so the contact number is useless, email is the only way to contact anyone and yet I still can’t get an actual reply from an actual person. Wish I had read the reviews.”

Helpful Report

Posted 3 years ago

“Amazing service and fully installed on site.”

Sensory Education 5 star review on 11th November 2022

Helpful Report

Posted 3 years ago

“Ordered goods over 3 months ago, absolutely awful customer service. Raised queries, get standard email reply but haven't dealt with the issue. No-one will speak to you from the company. After speaking directly with the dispatching company for the goods it would appear Sensory Education are in financial difficulties and goods are at depot but they won't release them as they haven't had payment. I have asked for my order to be cancelled and they are refusing. Have contacted our legal department. This is a company you should avoid at all costs.”

Helpful Report

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews