Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow service and abrupt responses when contacted. Item missing from order, when it eventually arrived, emailed to look into the missing item- no reply. No phone number to call them. Not great.”

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Posted 3 years ago

“I ordered a big sand pit/water tray with a lid plus other items, the sand pit arrived without the lid and I have emailed a few times to the email address they advised and still have not heard anything back after two weeks. The other items also took weeks to arrive.”

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Posted 3 years ago

“Very disappointed. Long delivery time. Unhelpful generic emails when chasing delivery. Phone line only gives a recorded message, doesn't allow messages to be left or the chance to talk to customer services. Ordered a treasure basket was sent two very cheap plastic baskets instead of one woven basket. Items sent not age appropriate. Cheap plastic Harmonica for a treasure basket for a baby! A massager with easy access to batteries! So disappointed for money spent. Will not use company again, which is a shame as I work with families.”

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Posted 3 years ago

“all great only problem was teddies foot was really dirty but a damp cloth with Vanish on it took it off”

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Posted 3 years ago

“Thank you for the fast delivery. Bubble tube is amazing”

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Posted 3 years ago

“I don’t usually place reviews however, after placing 2 large orders on the 16th of November I am yet to receive either order. I have contacted them via email, web forms to which no avail. I am very disappointed in the lack of responses received. I have tried to call however the phone doesn’t even ring out. I have received an email stating one order was cancelled on request of the customer, I did not ask to cancel my order. I have therefore questioned why this has been cancelled to receive no explanation.”

Helpful Report

Posted 3 years ago

“I have contacted this company as I have had no confirmation of my order and no delivery advice, money taken over £57 on 15 November. I have emailed txt and called the 2 numbers that are listed only to be cut off and the other number gave me excuses about covid extremely dissatisfied and on the verge of contracting my bank to see if they can hep”

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Posted 3 years ago

“Thanks for the quick delivery. Kids gonna love the Xmas pressies this year, really colourful lights.”

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Posted 3 years ago

“Very good communication, took a little long for order to arrive, but customer service was great. Don't go by trustpilot as half the reviews aren't true.”

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Posted 3 years ago

“Item arrived damaged by DPD, contacted sensory education and it was resolved within 5 minutes. Excellent quick resolution and very happy customer”

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Posted 3 years ago

“Super quick delivery and great Christmas presents”

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Posted 3 years ago

“quick service, good product,”

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Posted 3 years ago

“Very prompt response when I made a mistake on order form. Quick delivery and good well made product.”

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Posted 3 years ago

“i was dealt with very politely and efficiently. thank you”

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Posted 3 years ago

“Very simple and easy to communicate with Fast delivery times and excellent quality of equipment”

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Posted 3 years ago

“I have yet to receive a response about an item I ordered which arrived damaged to me. I have used the online form & emailed customer services.”

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Posted 3 years ago

Hello I can see a store credit was raised 10 days ago allowing you to discard of the damaged item and reorder a new one if you chose. The credit was raised as follows damaged item credited 10 days ago If you login to your online account you can view the credit :) An email was also sent at the time of the credit being raised.

Posted 3 years ago

“Ordered two items one circa £5 and the other circa £65. Only the £5 item was delivered. I have since emailed repeatedly (form reponse that never changes regardless of my email), phoned (they no longer take calls apparently) and filled out their online form twice seeking a resolution. I've had no success in over 2months and essentially lost £65 to a company that refuses to respond to queries/complaints.”

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Posted 3 years ago

“Good products”

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Posted 3 years ago

“Did exactly what they said they would. That's it, very simple.”

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Posted 3 years ago

“I bought wobble stools for my class. Items were of good quality but I miss judged the size. I have been trying to send these back for over a week and the customer service has been incredibly poor/the return process seems purposely difficult.”

Helpful Report

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews