Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never received - I ordered an autism spinning seat for my son's birthday on behalf of my mum on the 3rd November. It said delivery 2-4weeks. We are now on 6th December and still no seat. The tracking info doesn't work and I'm only getting automated responses when I try to email. There is no contact number or no other way to contact this Company. This item was £150. We are not a wealthy family and this was a huge amount for us but it was for my son's sensory needs. I really wish I had read the trust pilot reviews first as we can't afford to replace this item. Heart broken.”

Helpful Report

Posted 3 years ago

Hello As you are aware a tracking update was sent earlier in the week advising the item had been dispatched. The item was on pre order and advertised as extended delivery.

Posted 3 years ago

“Products very good delivery time quite slow send out but could have been extra busy”

Helpful Report

Posted 3 years ago

“Amazing service! Ordered Wednesday and items with me by Friday. Will definitely be ordering again when I need additional bits.”

Helpful Report

Posted 3 years ago

“Such good customer service with constant updates regarding the status of my order. It was really appreciated, thank you.”

Helpful Report

Posted 3 years ago

“Not impressed, I tried to contact this company several times, with the same non relevant automated response twice. There is no telephon contact number for the company, customer service is very bad. Then the audacity to ask for a review... Really.”

Helpful Report

Posted 3 years ago

I am sorry to hear of your experience. Please see below evidence of delivery Your parcel is waiting for you at home, (left in Rear Porch) at 16:23 on Thu 01 Dec 2022 If the item has not arrived please reach out to us by email, i cannot see any issue being raised by email for non delivery.

Posted 3 years ago

“Unacceptable delivery times and poor communication via customer service. My order took almost 3 weeks to deliver, so missed my sons birthday (it was a gift for him and things for his party bags). Items were not indicated on website as needing longer delivery. I sent two messages enquiring about the status of the order and both times received an unhelpful automated message. I won’t be ordering again or recommending.”

Helpful Report

Posted 3 years ago

I can see there was a small delay due to peak trading. The order was trackable through our website at every state and i can see the items have been delivered successfully. Thank you for your custom and have a wonderful Christmas.

Posted 3 years ago

“They sent incorrect and falsely advertised items. Terrible customer service communication and not refunding me despite me returning the items! Terrible company considering they are meant to be supporting us with disabilities! Do NOT order from them.”

Helpful Report

Posted 3 years ago

“Very poor delivery service don't know if was dpd fault and only a premium phone line to ring”

Helpful Report

Posted 3 years ago

Hi Carl. I can see the bubble tube was at the DPD depot for longer than anticipated. This is likely as result of Black Friday rush and traffic into the depots across the UK. I am delighted you have now received the delivery and will make use of the item at Christmas. Our customer care team have also reached out with a goodwill gesture.

Posted 3 years ago

“Excellent resources which are incredible for child development - they are also a lot of fun!”

Helpful Report

Posted 3 years ago

“Absolutely abysmal company. Never sent the goods to our school, never responded to my multiple attempts to contact them, never contacted the business manager as requested and yet continues to send threatening demands for payment. I would not recommend this company currently to any schools.”

Helpful Report

Posted 3 years ago

“Haven't still received order yet ordered on the 16th November 2022 well need it for Christmas phone up none available due to covid restrictions emailed them telling to go to my account always not a happy bunny will never go here again to buy”

Helpful Report

Posted 3 years ago

“Not very happy as the bilibo come after my Sons birthday as I ordered it before so ruined it really sounds like it was sat in the depo of a place to be delivered for a week which is a joke”

Helpful Report

Posted 3 years ago

We are sorry that your parcel was delayed due to industrial action outside of our control. You will have seen the damage the Royal Mail strike is causing Nationally to businesses and most customers have been understanding of the delays not being without our control and value us trying our best and continuing to support small businesses despite the huge challenges the strike action causes. We have mitigated all possible delays however industrial action is sadly designed to cause inconvenience to customers. You are welcome to raise the concerns with your mail delays directly with your local post person or Royal Mail direct. Rest assured however as of 2023 we have withdrawn our Royal Mail contract and will be switching over to Amazon logistics as it seems they as a business value our customers as much as we do.

Posted 3 years ago

“Products as you see on website, for a Christmas present for my niece I'm sure she will love them. Great customer service”

Helpful Report

Posted 3 years ago

“Delivery issue (out of their control) was dealt with quickly and in a friendly manner. A company I would buy from again.”

Helpful Report

Posted 3 years ago

“This was my second attempt at ordering. After confirmation of first order I received an email saying order had been cancelled at my request. No, it had not. Attempts to contact regarding this were frustrating as I was asking a question your “chat bot” did not understand. Phoning was pointless due to coved restrictions. Still??!! I took a risk and reordered my item and was successful but you very nearly lost my sale due to circumstances I have mentioned.”

Helpful Report

Posted 3 years ago

“Products were of very poor quality and customer service even worse. Really disappointed. Ordered years ago and goods were of much better quality.”

Helpful Report

Posted 3 years ago

Looking at the order i can see a selection of quality Bigjigs and TickIT toys which are priced accordingly and designed to last and they will I also note a wide selection of pocket money value toys and priced as such as short term enjoyment fidget toys and light ups. We would be happy to help guide you towards higher quality products of which we stock over 6000 products for all budgets.

Posted 3 years ago

“Fabulous range of good quality products for all abilities”

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Posted 3 years ago

“Next day delivery and great items. Thanks”

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Posted 3 years ago

“Company cancelled one item of my order and still haven’t refunded my money after many e mails”

Helpful Report

Posted 3 years ago

Hello Sadly the item was out of stock at the time of processing but has been refunded. You can login to your account to view the refund.

Posted 3 years ago

“Absolutely awful. Majority items didnt even turn up and the ones that did are substitues. All of my daughters xmas presents”

Helpful Report

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews