Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was impossible to contact anyone, through email I would just get an automated reply, and it’s just an answerphone message on the phone. The order took far too long to arrive and 2 of the items looks nothing like the photos on your website (the rainbow slime and the swimming mermaid bath toy). There is absolutely no point in even trying to complain since there is no way of contacting anyone. Very poor customer service.”

Helpful Report

Posted 3 years ago

“Great value and quick delivery. Dpd next day for free surprised me and the toys will be a great Christmas present for the lads. Thanks all and have a great Christmas”

Helpful Report

Posted 3 years ago

“I placed my order on 24th Nov. 1st December I received an email to state it was due for dispatch within 2-3 days. Parcel was finally delivered on 16th December, during which time I had endlessly tried to contact SE with absolutely no luck. Box was broken with a huge hole in it and 3 items were missing. I've heard nothing back regarding where these items are. Items I did receive were ok, 1 I had to bin as it was in too much of a dangerous condition to give to my son.”

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Posted 3 years ago

“Ordered my daughters main present on 13th November! Still not received it! Can not get a response I had an email last week to say they are looking into it and not to email again because it will start my process again! Never heard of that before!”

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Posted 3 years ago

“Items arrived in perfect condition, the box was not tatty or ripped, delivery took a bit longer than expected but I communicated with customer service and they were extremely helpful. I will be ordering again in the near future, many thanks!”

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Posted 3 years ago

“Good prices, quick delivery”

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Posted 3 years ago

“My product arrived damaged but I am expected to return at my own expense. The only way to contact is by email and all replies to my query are automated responses that have not answered my question. Disappointing experience.”

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Posted 3 years ago

I can see you opted to return non faulty items alongside one faulty item. We provide free returns for faulty items however the other items are at your expense as per the consumer contract regulations which sets out in law the items payable by you the customer.

Posted 3 years ago

“Took nearly 4 weeks to arrive”

Helpful Report

Posted 3 years ago

“Not really worth any stars at all. Ordered on the 26th November no tracking number given. These are my daughters main presents keep getting emails about postal strikes but yet I'm receiving parcels from other companies. I've asked for a refund so can get other presents for my daughter by next week but guess what! Had no response this is disgusting will definitely not be recommending and don't think I would ever receive my items.”

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Posted 3 years ago

“Recieved the cheap items the more expensive one never turned up sent numerous emails with no proper response”

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Posted 3 years ago

Hi Debbie If you can please email customercare@Sensoryeducation.co.uk we can look into your issue straight away.

Posted 3 years ago

“Fantastic, incredibly fast delivery and excellent quality product”

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Posted 3 years ago

“Fine thanks”

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Posted 3 years ago

“This website is fantastic. All the stuff is very reasonable priced which is a bonus when you have a disabled little girl. I like how they keep you updated by email and the delivery was about a week which was perfect considering the postal strikes at the moment.will always use this company from now on.”

Helpful Report

Posted 3 years ago

“Every year! I generally place an order around Black Friday and throughout the year also, these orders have been taking absoloutly weeks and weeks !! To arrive and then sometimes it says it’s delivered and we have no parcel I email you to notify you to get a generic email back. I then possibly receive ed this parcel a few weeks later but the items in the package are different from what I ordered even tho on the delivery not it says what I should have in the parcel. No o E has got back to me at all with regards to this and they are Xmas presents for my disabled son. I’m still awaiting on a parcel to be delivered and still waiting for my original toys that I ordered and no one has got in touch with me. This happens every year. The customer service is absoloutly Terible and the delivery service is terrible.”

Helpful Report

Posted 3 years ago

“Shocking customer service(no none to talk directly to) just a generic confrontational defensive email reply about postal strikes when I asked politely after 3 weeks of waiting if I could expect the parcel any time soon or at least before christmas. I ordered my product on 27th Nov for it to be "shipped "on 2nd Dec. I ordered in plenty of time and feel the postal strikes are just an excuse!!! No other company has had this length of delay with the postal strikes and they have amounted to a week at best.( which I ordered early enough to allow for this) You can't talk to anyone directly and there is no tracking info for my order other than shipped which I really don't believe it was!! I have requested a refund this morning so I have half a chance at replacing christmas gifts with alternatives this week unless the postal strike will delay my refund too👎👎👎”

Helpful Report

Posted 3 years ago

“I am still waiting for a response”

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Posted 3 years ago

“Extremely frustrated I ordered on the 6/11/22 quite a large order for my daughter for Christmas and it still hasn’t arrived I have emailed several times as you can’t ring ! and had a few responses to say you are looking into it another that is was been passed onto senior management and then another saying you are going to resent ‘item’ I have since contacted you to confirm this is the whole order that I am missing and not just an item but I haven’t had no response this was over a week ago now and also haven’t received anything! Please can someone contact me and tell me what’s going on with only a week till Christmas I am worried that my daughter is going to wake up with nothing if it isn’t going to arrive or if you have had problems fine I’ll just have a refund so I have time to get something else? I’m am considering coming up to the head office branch myself tomorrow if I haven’t had a response!”

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Posted 3 years ago

“It was easy to order, the item (a puppet theatre) came quickly and was exactly what I wanted. Would be more than happy to order from this company again.”

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Posted 3 years ago

Hey Judy, Thank you for your kind words and review. We would be delighted to serve you again in the future :)

Posted 3 years ago

“A lovely, well made product, my son will love it. Delivered quickly and in good condition.”

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Posted 3 years ago

Hey Katie, Thank you for taking the time to leave a lovely review. During Christmas our staff can get stressed with longer days and deadlines so its always lovely when a customer provides feedback. Ill pass your kind words over to our warehouse team :)

Posted 3 years ago

“Took weeks to be sent and weeks to arrive, DPD local told me it would out for delivery for 5 days straight before it was actually delivered. Quality of goods wasn't the best, most seemed like pound shop quality but I paid much more, won't be using again”

Helpful Report

Posted 3 years ago

Thank you for your review. Due to national postal strikes there is an obvious pressure on all couriers across the UK during Christmas peak and DPD are trying their best to accommodate the increase in volumes, we however did release to DPD on time. In response to the quality question i can see your order contains a mix of products, products such as the Bigjigs range which are better quality and then on the same order you did order low value plastic clockwork toys which are shown accurately in the images online and did cost £1.69 so the quality and price would reflect that price line. If in future you feel you need assistance in choosing more suitable products for your children our customer care staff can work with you to get a balance of quality on a low budget.

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews