Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed and paid for but no acknowledgment. Chased them after 2 weeks and item delivered but the smaller - and cheaper! - version delivered instead. Complained but still no response. I note that the previous version of this company had terrible reviews and looks like SensoryEducation is going the same way!”

Helpful Report

Posted 2 years ago

“Order delayed - only dispatched after I contacted them 11 days later. Items missing when arrived and no reply to email asking for refund or for items to be dispatched”

Helpful Report

Posted 2 years ago

“Ordered mid September -product not delivered.Followed up with few emails-every time just received automated replies that somebody will contact me(nobody ever contacted me ),now over 3 months still not delivered -requested a refund over a month ago and only keep on getting automatic replies and no resolution.absolutely appalling customer service.”

Helpful Report

Posted 2 years ago

“I ordered my product mid November. It’s now Jan 3rd and I am still waiting. Automated reply and no follow up even after requesting a refund. Am very disappointed.”

Helpful Report

Posted 2 years ago

“I ordered a buble lamp and was told it would arrive 3 to 5 working days . It took 3 weeks to arrive staff were very unhelpful basically claiming it was out of their hands as it was dpd who had the parcel . I will never use this site again .”

Helpful Report

Posted 2 years ago

“great service, good communication, speedy delivery - and very reasonable prices. thanks all around.”

Helpful Report

Posted 2 years ago

“Ordered early December and nothing delivered , no tracking number and no help from company ...sending a reply of the same automated message and won't give a direct reply. Awful company , would not recommend”

Helpful Report

Posted 2 years ago

“I have raised a complaint as not all the order arrived and I keep getting automated email responses which are not assisting or resolving my query. Please register a complaint”

Helpful Report

Posted 2 years ago

“please do not buy of this company I ordered Christmas gifts at the beginning of December, and I am still waiting for them now with no tracking number and no one has been in touch disgusting company”

Helpful Report

Posted 2 years ago

“I haven't received a reply due to the holiday period and what is the point of this survey when no-one has got back to me...”

Helpful Report

Posted 2 years ago

“I thought that using a specialist supplier of sensory toys, for children with special educational needs, would be a safe bet. For part of her Christmas present, I sat with my daughter to go through the website and she chose various items and I placed my order. They arrived quickly. We wrapped the box up ready for Christmas. My daughter has ASD and ADHD, so life is challenging at best and very mood dependent, which can be triggered by what we consider a minor thing. The order was for bean bag turtles and what were sent were bean bag elephants. This (in her eyes) was catastrophic and ruined her Christmas and made ours unpleasant too. For a company selling specialist toys to a special target audience, should understand more than anyone, the very possible likely hood of sending the wrong item, will cause stress and/or disappointment. Sad for my daughter that this happened, now just have to wait for the returned goods to be received, so I can have a refund. I did write something similar to this in an email to customer services and just got the generic "please use the returns service“.”

Helpful Report

Posted 2 years ago

“All my purchases arrived well packaged and I am very pleased with my order. Many thanks.”

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Posted 2 years ago

“Very good service. Informed when there was a delay with delivery.”

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Posted 2 years ago

“Excellent and my grandson loved it”

Helpful Report

Posted 2 years ago

“Not all my items that I ordered and paid for arrived, leaving my children without some of their Christmas presents. Very disappointing”

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Posted 2 years ago

“Great range of products, delivery wasn't as quick as I'd hoped for however once I contacted customer services it was resolved very quickly. Good quality products, very happy”

Helpful Report

Posted 2 years ago

“Sadly ordered items over £100 and never received them. What is weird is the link to the website here is closed on here? I have tried contacting them but not received a reply.”

Helpful Report

Posted 2 years ago

“This company threatens to take you to court for items not received. I have been waiting for weeks, and the customer service is an automated message. Never buying from this company again, its been an awful experience this Christmas.”

Helpful Report

Posted 2 years ago

“I've ordered twice from this website now and both times my order has been wrong or something missing!!”

Helpful Report

Posted 2 years ago

“Order took a long time to be dispatched and to arrive and only half of contents there without prior warning or acknowledgement. I had similar issues last year and there’s no phone number to resolve it and it’s virtually impossible to return stuff. Avoid.”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews