Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In contact with all through delivery etc very good”

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Posted 2 years ago

“Wide choice of fidget toys and we keep a little basket of sensory toys handy in the kitchen for when the grandchildren come to play and our latest additions are a hit.”

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Posted 2 years ago

“i didnt received my order”

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Posted 2 years ago

“Thanks for the great support offered when I ordered the incorrect product. Issue dealt with within the hour and helped me place new order which arrived the next day.”

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Posted 2 years ago

“I had to chase the order 3 times and no phone line to speak to anyone!”

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Posted 2 years ago

“I have never received my order even though I got an email on the 14th of January to say it was on its way”

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Posted 2 years ago

Hi, I'm so sorry to hear of the problems, if you can please email me your sales order number or postcode to customercare@sensoryeducation.co.uk including the text "REVIEWS.IO" in the subject field and I'll support you with this. Thanks

Posted 2 years ago

“Fidgets galore, I was astounded how many fidget toys they actually sell it’s certainly the most I’ve seen across 10 years of buying sensory toys for my Alex. Delivery was also quick and packaged very well.”

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Posted 2 years ago

“I am still waiting for part of my order which was placed almost 3 weeks ago. Very disappointed do far”

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Posted 2 years ago

“Great value product, however box was damaged in transit so some of the packaging inside was damaged. Kids loved it thoigh”

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Posted 2 years ago

“Delightful sensory products and very reasonably priced.”

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Posted 2 years ago

“I sent a query to let you know that only part of my order arrived. I included the order number with the query. You replied to ask me for the order number. I gave you the order number again. I then received what looked like an auto reply to say that my order has been delivered. No personal service, no explanation”

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Posted 2 years ago

We sent you the DPD tracking information as requested which shows delivery with proof of delivery photographs. You did not respond to that email though :) Please see info below and refer to the tracking number sent by email you did not respond to. Your parcel has been delivered and received by KIM at 13:38 on Tue 24 Jan 2023

Posted 2 years ago

“Staff at customer service about returning items were rude beyond a point, unhelpful and condescending! I had to pay to return items as well! Never use the company ever again! Will be telling friends and colleagues at the nursery not to buy from here ever! Still waiting for my refund as well! Asked how to complain told to reply to the lady who was soooo rude to me.”

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Posted 2 years ago

Hello Looking at the case history i can see when you became rude towards our staff member advised you of the processes required,which you refused to accept, this was reaffirmed to you, you sadly kept on emailing asking the same question because you did not like the answer provided and become even ruder towards staff. Its very easy to write a review saying one thing however when you state things which are untrue this will of course be challenged. Your tone became so bad that WE ASKED you to take your business elsewhere in future and we had no further desire to work with you again the future.

Posted 2 years ago

“Much better than the previous one from Amazon. The bubble control actually changes the bubble size, more stable than previous one and the lights are better, fairly quiet pump as we. I would recommend this to anyone after one for the kids room just remembered to order the bracket to secure it to the wall. Would have given 5 star if the bracket was included or was a more reasonable price.”

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Posted 2 years ago

“Lovely range of fidget toys and bright colours”

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Posted 2 years ago

“Excellent for child development”

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Posted 2 years ago

“Wow so glad I’ve found this site. Super fidget toys and lights with fast delivery”

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Posted 2 years ago

“AVOID AVOID AVOID! WARNING. Customer service is DISGUSTING Postage is ATROCIOUS No working phone numbers Better yet NO ITEMS ARRIVED I have two children with disabilities who needed the items I ordered!!”

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Posted 2 years ago

“Excellent selection of high quality products and great communication throughout!”

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Posted 2 years ago

“Fab product, price and fast delivery. Thank you, my son is going to love the mirror for his sensory garden.”

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Posted 2 years ago

“Ordered 6th Jan it’s now 23rd. I have no order despite being told twice the warehouse will investigate and get back to me. Now when i call it hangs up automatically and I can’t get a response back from emails. Should have read the real reviews on trust pilot before ordering. I highly do not recommend using this firm. Despite them selling amazing sensory toys the stress of receiving them just isn’t worth it.”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews