Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast postage and was happy with the quality of the products. Definitely recommend and will order from here again. Super happy and my son loves the items. Especially the lion mirror..he is crazy about lights. The flashing lights seem to calm him down which is a big help.”

Helpful Report

Posted 2 years ago

“Some of the items were different to the pictures on the website. One item was completely the wrong one. Bit disappointed as it’s for my son with severe autism”

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Posted 2 years ago

“Waited long time for order to be dispatched, then wrong item was received, still awaiting response from customer services.”

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Posted 2 years ago

“I ordered on the 20th January, after not receiving my order I emailed customer service and they assured parcel was out for delivery. Another few days and no delivery so emailed again, was told warhorse would contact me they never did. Emailed again with the exact same response. Contacted again and told me it’s at ‘local delivery depot’ due to failed delivery despite not providing me with any tracking or even courier used. Continued to email with no response so put a claim back with my bank explaining the situation. Now received a threatening email about court and bailiffs and told if I’m not in touch in 24 hours they will proceed to county court. I requested a refund, asked for tracking details, courier used, all ignored. Try to claim back my money and a pretty immediate response, would not recommend!”

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Posted 2 years ago

“Had to wait a little longer for my Gonge Carousel than I hoped but it was my mistake as I had not seen the delivery time scales. It arrived yesterday and Jacob loves it. Thanks for keeping me updated along the way.”

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Posted 2 years ago

“Quick delivery and I love the new Whizzy dizzy”

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Posted 2 years ago

“Placed an order on 17/11/2023 for my sons Christmas a Gonge Carousel. Despite numerous attempts to contact i have heard nothing from them whatsoever. Absolutely shocking company. Profiting on the misery of parents across the UK”

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Posted 2 years ago

“I ordered 6 packs of glow in the dark stretchy tubes. They sent 18 totally different and much cheaper stretchy toys without packaging. No explanation. Sent 2 emails to them received nothing back. Assume their USP is ripping off NHS, schools and disabled families. The website looks legit but DO NOT TRUST!”

Helpful Report

Posted 2 years ago

“I am Still waiting for my item, 6 weeks on a said to be up to 4 weeks delivery. I’ve tried to call, No phones in working order and IF!!! I get a reply it’s an automated email with answers they don’t help!!! Never in my life felt with a company like this!!! Customer service WHAT CUSTOMER service!!! I WANT in fact NEED my refund.”

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Posted 2 years ago

“Pleased with products would of preferred all items arriving at the same time.”

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Posted 2 years ago

“Absolute disgrace haven’t received my goods after almost four weeks . No one answer the telephone .one email teply stated you will be contacted within 3/5 days no one responds . One email was so rude from the company nothing since that one which I complained about . They have my money but I have no goods and no way of contacting them. . They should be ashamed of their practices as people are buying things for children with disabilities. I would not recommend this company to anyone . Avoid purchasing from them .”

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Posted 2 years ago

“Fab little website with so much choice. Good value and quick delivery.”

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Posted 2 years ago

“Thanks for the quick delivery. Son will love his new fidget toys”

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Posted 2 years ago

“Great service and product, thank you.”

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Posted 2 years ago

“Item stopped working, contacted customer care 3 times, no response received. Would never use again.”

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Posted 2 years ago

Hi, I'm so sorry to hear of the problems, if you can please email me your sales order number or postcode to customercare@sensoryeducation.co.uk including the text "REVIEWS.IO" in the subject field and I'll support you with this. Thanks

Posted 2 years ago

“We ordered 3 items in October 22. 1 arrived quickly. We then chased the others after several weeks. 1 more arrived about a week later. Since then we have been trying to get the last item - a trike valued at £170 (a lot of money for a small pre-school) but have not got anywhere! Our email go unanswered, We tried phoning the premium number - basically a message to say "send an email" then hung up. Tried phoning free phone number for "new orders" and got a message saying "sorry we are not currently open". There is no live chat option available. Although the products that arrived are great, if there are any issues with the order, there appears to be no way to get it resolved!”

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Posted 2 years ago

“Still waiting for all of my order to arrive more than 4 weeks after ordering !”

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Posted 2 years ago

“Absolutely good quality products for reasonable price. Delivery was as expected, and will be buying from this website again”

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Posted 2 years ago

“I had ordered an item for my granddaughter who has complex needs back in Nov, it had a delivery of mid Jan but i still haven't received it. I have requested many times via email for someone to phone me as it is not possible to phone sensory education this is the worst company we have dealt with. I have now also requested a refund numerous times again no response due to this i have now passed it over to my bank to reclaim the money. Will defo not be recommending this company”

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Posted 2 years ago

“Easy website.Ordering is simple and the prices are very reasonable. I was kept up to date with delivery times. Items are perfect for using with children who have different special needs. The quality is excellent and everything was well packed. Would definitely recommend this company.”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews