Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong items delivered after a 22 day wait 😭”

Helpful Report

Posted 2 years ago

“Terrible service. Order took over 6 weeks to arrive. I sent numerous emails wanting updates but everytime I just received an automated response. When I commented on facebook posts my comments were deleted and then I was blocked from commenting at all. After a number of final attempts to find out what was happening with my order and not getting any response from the company I had no choice but to go and buy all the items again from other websites. Then out of the blue, 5 days before Christmas, I received an email from sensory education saying my order would be delivered on 23rd December. The order did arrive but not before I had spent another £300 buying alternative items elsewhere. Terrible, terrible customer service”

Helpful Report

Posted 2 years ago

“How do I start? The items were extremely late and they constantly lied about having dispatched my items. I had to actually raise a dispute with my bank for them to send my items. The items were all wrong, poor quality and not worth the money in the slightest. Then the company who I was trying to email for a solid 2 weeks finally graced me with an email telling me they would take my to court for a false claim!! I finally received an email then didn’t I. It’s pretty sick to try to scam people with disabled children, but you know. To save yourself the headache, make sure you do not use this company of scammers.”

Helpful Report

Posted 2 years ago

“I was very happy with my order of various sensory items for myself and family members. Everything was reasonably priced and good quality. I only wish I had found it sooner! It will be my go-to in future for sensory needs. Delayed a little by strikes but had an email about it so it wasn’t a problem at all.”

Helpful Report

Posted 2 years ago

“Very good service thank you very much”

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Posted 2 years ago

“Didn’t get all my order did try and contact u but didn’t get a reply”

Helpful Report

Posted 2 years ago

“Still waiting for an item that was ordered on the 1st december which is a Christmas present”

Helpful Report

Posted 2 years ago

“There was one item missing from my order and the order was delayed quite substantially. Although there was some communication to address delays there was a further delay that I had to chase. The items we have received are lovely but I am disappointed with the delivery which took almost 3 weeks in all.”

Helpful Report

Posted 2 years ago

“Terrible customer service in terms on trying to contact you over items not being delivered as well as missing part of my order. I had so many more items I wanted to order but I will take my business elsewhere”

Helpful Report

Posted 2 years ago

“Lovely quality, low price, great service”

Helpful Report

Posted 2 years ago

“My Infinity Mirror is faulty and I have sent more pictures to show the comparison between the two to prove it is faulty but you will not reply to my request for a returns label and refund. Please reply”

Helpful Report

Posted 2 years ago

“Not received my order that was supposed to be delivered within 2-4 weeks (it’s over 3 months now since I ordered ).contacted them to follow up on it initially and only were receiving standard replies about “somebody will contact you”-who never did.eventually requested a refund over a month ago and no refund received either”

Helpful Report

Posted 2 years ago

“Quick response to my query this morning and sorted .Thank you.Items are brilliant My granddaughter has cerebral palsy non verble and will love the flashing wand”

Helpful Report

Posted 2 years ago

“Great customer care response, replied within the hour and issue resolved on first contact. Thanks all”

Helpful Report

Posted 2 years ago

“Just received an email from sensory education about my previous review: “Should the contents of this review remain online we will issue High Court action for defamation. Defamation has no legal aid or support and costs will run into tens of thousands of pounds to defend. “Please remove the contents of this review and other places the same post applies otherwise we will begin high court action” Umm this is a review page where people voice their own opinions of a service… You sabotaged your own reputation over and over again by ripping off high numbers of customers over and over again”

Helpful Report

Posted 2 years ago

“The fibre optic are amazing”

Helpful Report

Posted 2 years ago

“Happy with products. Delivery was ridiculously slow. It took weeks to dispatch the items.”

Helpful Report

Posted 2 years ago

“I have only received half my order and no sign of the rest coming, mixed responses and generally unhelpful.”

Helpful Report

Posted 2 years ago

“Delighted with my order and in super quick delivery time 😊”

Helpful Report

Posted 2 years ago

“Two of my items are missing and Nobody is getting back to me to tell me what is happening”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews