Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company - avoid! I wish I'd checked their trust pilot reviews before I ordered. My order only arrived after weeks of chasing it up and then was wrong, missing the toy that I'd ordered and with a cheaper one included instead. Their customer service is appalling. I have contacted them in every way possible, including through their own complicated online system but I just get the same copied and pasted reply over and over again. It's impossible to get a proper response and I'm still missing what I ordered. Hopeless company, do not give them your money - I wish I hadn't!”

Helpful Report

Posted 3 years ago

“I ordered and had a 3-5 delivery window. It took multiple emails, a lot of chasing and almost a month before I got my order. What arrived was good, but the stress and time wasted makes it worth spending the extra to go elsewhere.”

Helpful Report

Posted 3 years ago

“I am trying to get a reply to my request about when my order will be delivered. Only standard reply’s . They do not answer their phone. Would like to cancel the order and get a refund as it was a Christmas present for my daughter and it looks like we will be disappointed. No customer service what’s so ever”

Helpful Report

Posted 3 years ago

Hi Amanda Looking at the order i can see the item was ordered during the National postage strikes. In response to the "No customer service whatsoever" comment I can see you emailed on December 7th at 8:28am and a member of our team replied on the same day at 9:14am. You then again followed up on December 12th at 10:36am and a reply was provided the same day at 3:36pm. On both occasions staff advised of National postage strikes and the goods were on route. Sadly the postal strikes has put a huge amount of pressure on our staff, our business, our couriers and we are all working around the clock to resolve the issues.

Posted 3 years ago

“Excellent service from start to finish.”

Helpful Report

Posted 3 years ago

“Delivery times were not clear, and what I believed to be 3-5 working days was over 10, when I did try to submit an inquiry I was just sent a generic email with a link to submit another inquiry, by this point it had said it was shipped though and did eventually arrive.”

Helpful Report

Posted 3 years ago

“1st time ordering and don't think I will order again. delivered in a ripped box, wrong item in box got a cheaper item than what I paid for sent email about this but never got any reply. Order took longer to come due to increased orders so was told I would get compensated for being made wait which never happened. Disappointed with this order..”

Helpful Report

Posted 3 years ago

Thank you for your review. We do have a free returns process, if you feel an item is incorrect please can you lodge a return request so we can investigate the matter and arrange a return and refund.

Posted 3 years ago

“Item received was broken. I now have to send it back for a refund. I’ve paid postage to receive a broken item and will now have to pay postage to return. Refund notification is for item price only. I may as well have just sent them some money and avoided the hassle and brought the item elsewhere.”

Helpful Report

Posted 3 years ago

Hi Marc, If you use our returns portal our return policy for faulty and damaged items is free return.

Posted 3 years ago

“Below par service and even poorer costumer service. An item I ordered was advertised as 2-4 weeks delivery. After ordering at the end of October to have it arrive for a Christmas present, the item never arrived. Obviously, being so prepared as to order an item at the end of October to arrive for Christmas that then never arrives is pretty disappointing, to say the least. After mentioning to customer service that I had not even received an apology for the misadvertising and never having received my item the reply I got was not an apology but, "You are welcome to escalate that as a complaint if you so wish". We all make mistakes and a simple apology goes a long way. There are lots of other fantastic sensory and educational based small businesses I've found since that offer a genuinely hassle free service and you get the service advertised.”

Helpful Report

Posted 3 years ago

“I'd give them no stars at all. I ordered three small wind up boats. I received something completely different and don't want them. After wasting two days emailing telling them to read what the problem was I resorted to their hopeless return system. They are only refunding one item not three. They are a dreadful company taking people's money and cleverly make themselves non contactable by phone. Buy what you need in a shop, not here.”

Helpful Report

Posted 3 years ago

“Appalling company. Customer service is non existent. If you try to contact them by phone, they don’t answer and blame Covid!! Really!! E mail is no better, you just get a computer generated reply which makes me think they get so many complaints, they need one. AVOID AVOID AVOID DO NOT PURCHASE FROM THEM.”

Helpful Report

Posted 3 years ago

“I received only part of my order and have been trying to contact via the online system since September as there are no staff on the phones. After about 8 emails with automated responses I still haven’t been able to resolve this. I even resorted to writing 2 letters , the second was signed for and addressed to the director but still no one has had the decency to contact me. Be wary of using this company they don’t care about the customer or taking money for goods not delivered. I lost £70.”

Helpful Report

Posted 3 years ago

“Products as described, good efficient delivery”

Helpful Report

Posted 3 years ago

“Horrendous. I only have half my parcel. You can't call customer services and you get the same generic email response everytime. Last year I ordered a dark den and accessories, the dark den never arrived and the refund was only issued on Christmas eve leaving me without the main part or a replacement for my daughters present. With this order I have had Delivery updates from them saying my parcel will be delivered then it not show up, or will be delivered after 9pm then the delivery address was to a unit (I live in rural Wales there are no neighbours that have units) they use DPD we only have 1 driver out here and when they were saying the parcel was being delivered the DPD driver was delivering other parcels to us and there was no parcel from them. This went on for over a week after a month wait, then the update said the parcel was being returned to them. This order was placed on the 11th November, so there was plenty of time for it to arrive and has not been effected by the strikes. This is the 2nd year Sensory education have ruined my daughters main Christmas present. I will never again order anything from them and would advise nobody else does either.”

Helpful Report

Posted 3 years ago

“DO NOT BUY from this company I was suggested this company by child OT I ordered item sept 8th and still not arrived I have emailed I've lost count how many times and keep getting the same reply of please give them 72 hours, there is no contact number either and I'm still waiting for a response as to what happened or a refund on my large purchase”

Helpful Report

Posted 3 years ago

“The mixed beanbags were very disappointing. The picture I based my order on was a round tub with a mix of yellow, blue, red and green beanbags. What I have been sent is 10 green and red beanbags in a rectangular storage tub that the label has not even been removed from. Not happy with the purchase, not good value for money”

Helpful Report

Posted 3 years ago

“This company has absolutely no after sales customer care. An item I ordered and paid for at the beginning of October has not been received and despite numerous emails I am still unable to get a refund. I am a pensioner and cannot afford to be out approx £64. It will be interesting to see if this review is published as it criticises the company”

Helpful Report

Posted 3 years ago

“ive been trying to contact since 16th November , all i get is automated email responses which dont help with my issue. only number to phone is a premium number which is just a voicemail and no option to actually speak to someone. Ive got a very upset 5 year old with a faulty product that he cant use and i seem unable to get any help with the matter.”

Helpful Report

Posted 3 years ago

“Really quick delivery considering it’s Christmas! Thanks all!”

Helpful Report

Posted 3 years ago

“Ordered a Post Office for my 4 year old daughter for Christmas which hasn’t arrived. Have emailed the customer care email, but just get a reply from a robot which is not helpful at all. Not sure if this product is on the way as cannot get an update”

Helpful Report

Posted 3 years ago

Thank you for your feedback, I can see that standard Royal Mail delivery was used on this order and at the time of order, Royal Mail were on strike for both Black Friday and also Cyber Monday. Our business like many others have been impacted by this action which has brought carnage to the postal system. Although this will not make it any better for your order at this point, its important to note that senior management have terminated our contract with Royal Mail from January 2023 and have signed a contract with Amazon logistics to take over all postal work from Royal Mail. Sadly the actions of Royal Mail have brought about impact to all of our customers and we have taken action to resolve these issues in the long term. Thank you for your patience and i hope when the goods are delivered you consider the pressures of the Royal Mail strike have brought upon our business and our staff and reconsider the review. Have a lovely Christmas.

Posted 3 years ago

“I have received my order but one of the items is missing! I have emailed and no one has contacted me to look into it! Awful customer service, I don’t not recommend this company!”

Helpful Report

Posted 3 years ago

I can see that you placed an order with a value of £50.43 and as a part of that order the Animal spinning top priced at £1.49 was subbed for another wooden spinning top due to a stock shortage. You are welcome to use our online returns system so you can report that for a refund :)

Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews