Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order went missing, presumably down to Royal Mail, but soon after contacting company to enquire as to its whereabouts I received the item. Company was kind enough to forward me a voucher towards next purchase, much appreciated.”

Helpful Report

Posted 3 years ago

“Excellent response to item not delivered, arrived promptly afterwards. Looks great but not used by grandaughter yet as it’s a present for her.”

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Posted 3 years ago

“My son Austin will love his new sensory chew. A fabulous range of chews I cannot find elsewhere and quick delivery too.”

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Posted 3 years ago

“Appalling customer service. Ordered two items and one of them was wrong. I contacted the company and was simply sent a form to fill in for to return. There was no apology at all. I explained that the form only catered for returns and not exchanges due to their error but was told it was the form or nothing. I had to pay for the cost of the return of the incorrect item and when I questioned this I was told I would be refunded the cost and the correct item would then be sent. I had to chase up the company again when I could see the item had been returned successfully to them and instead of an acknowledgment, I just received an automated email stating my item had been refunded. I emailed them again to say that I didn’t want a refund, I just wanted the item I originally ordered delivered and the cost of the return of the incorrect item refunded. The company will not respond. I now have to pay another delivery charge from another company for the same item. It’s only after my poor experience with the company did I see all the other horrific reviews and news articles about them. Avoid them!”

Helpful Report

Posted 3 years ago

“My 3yr old grand daughter is on the autistic spectrum, I found shopping for her was easy and great valve for money, will be ordering more items. Thankyou”

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Posted 3 years ago

“All items delivered on time and are fantastic. A big thank you from Vanessa.”

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Posted 3 years ago

“I am still waiting for someone to pick my returns up. I think it's appalling and disgusting. How your service works”

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Posted 3 years ago

Hello Thank you for your message. I can see you submitted a return request on the 3rd November and the item has not yet been sent to us. We do not collect returns, this is sent by you as the returns paperwork explains. Once you get this back to us we can refund super easily :)

Posted 3 years ago

“Puffy toys arrived deflated, tried to get in touch and have been ignored and one of the toys was incorrect below shows you what I ordered Vs what I received”

Helpful Report

Posted 3 years ago

Hi I cannot see this has been logged with customer care using our returns platform. Please kindly make contact and complete the returns process so we can assist.

Posted 3 years ago

“The items I purchased from this company were great and I. Super happy with them. My big problem was only half of it turning up and repeatedly getting same automated reply with no help at all. I eventually got through to a senior person who discovered it had gone missing and sorted this out. Get your custmer services sorted and you'd be a fab company”

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Posted 3 years ago

“Super service and great products. We had such fun playing with the messy play products we brought.”

Sensory Education 5 star review on 17th November 2022

Helpful Report

Posted 3 years ago

“Sent wrong item. Difficult to return via website choices. Still waiting for correct item”

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Posted 3 years ago

Hi Judy I can see you used our returns portal and we are just waiting for the return to come back to us. If you want to email over your proof of sending we can expedite the returns process without delay and get your new order out the same day :) Thank you for your feedback on the returns process and its actually something we changed only a few days ago with the launch of an easier system.

Posted 3 years ago

“Great service and quick efficient delivery”

Helpful Report

Posted 3 years ago

“I made a mistake on the order and had to email to have it amended. Quickly rectified by the member of staff. Order came quickly and as described. I will be ordering from here again I'm sure.”

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Posted 3 years ago

“Updates & delivery were great but I ordered a rectangular tray and received a square one which hasn’t worked for the purpose I needed it for”

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Posted 3 years ago

“sent wrong colour item I can’t afford to ship back for refund so now lost our”

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Posted 3 years ago

“Very good products. My son who is autistic will love these for Christmas :)”

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Posted 3 years ago

“Hi despite emailing several times i am still awaiting an item missed of my October order and have not had any reply or correspondence which is very disappointing Thanks”

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Posted 3 years ago

Hi Tracey If you could please send us your order number over to customer care we can look into this matter straight away.

Posted 3 years ago

“I have emailed saying several of the items batteries are low or not working. No contact back several emails wrote no offer of replacement or partial refund”

Helpful Report

Posted 3 years ago

Hello Any products supplied with demo batteries are simply for testing. All products with batteries can be replaced.

Posted 3 years ago

“Awful customer service. Didn’t send correct items and responses were rude and none sensical. Would not recommend or use again. Telephone lines don’t work and request for manager contact info ignored.”

Helpful Report

Posted 3 years ago

“Fast turnaround, with good quality items. What more could I ask for.”

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Posted 3 years ago

Sensory Education is rated 3.9 based on 1,467 reviews