Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy with the quality of the products I received. They were well-made, durable and exactly what I was looking for.”

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Posted 2 years ago

“The website was very user-friendly, making it easy to find what I was looking for. I appreciated the simple layout and easy-to-use search function.”

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Posted 2 years ago

“The website was easy to navigate, making my shopping experience a breeze. I was able to find everything I needed quickly and without hassle.”

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Posted 2 years ago

“The customer service team were incredibly helpful, going above and beyond to ensure I received exactly what I needed. They were friendly and knowledgeable, making the entire experience a pleasure.”

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Posted 2 years ago

“The customer service was second to none. The staff were friendly, knowledgeable and helpful, answering all of my questions with ease. I was impressed with the level of customer care I received.”

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Posted 2 years ago

“Compared to TTS, the prices on this site were significantly cheaper. I saved a lot of money by shopping here and was pleased with the quality of the products I received.”

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Posted 2 years ago

“I was pleased with the level of communication I received throughout the ordering and delivery process. I was always kept up to date and knew exactly when to expect my shipment.”

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Posted 2 years ago

“I loved the huge selection of products available on this site. There were so many options to choose from, making it easy to find exactly what I needed.”

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Posted 2 years ago

“I was impressed with the selection of educational toys available on this site. They were well-priced and high-quality, making them an excellent value for money.”

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Posted 2 years ago

“I spent over £100 with this company to buy equipment for my son who has suspected autism and global developmental delay. I ordered a fish bubble tube. A starry night time projector. An acrylic wall mirror. And glow in the dark stars. The fish bubble tube arrived smashed to pieces which was dangerous to open the box (see photos) The night time projector they've sent is the wrong one. They've sent a cheaper battery operated one. The one I ordered is a different design. Received in the delivery box for the nighttime projector, was a sort of "IOU" note regarding the acrylic wall mirror. The note says "mirror sent by manufacturer direct in 5-7 days." I have been provided with no tracking information for the mirror by email, letter or otherwise. There is no evidence to say the mirror exists. But on DPD, the delivery for ALL THE ITEMS is marked as completed. The only thing correct about the order was the glow in the dark stars which came with self adhesive pads that were almost impossible to unpeel and stick onto the stars. I raised a return form for the incorrect night time projector on 28th March, the same day the items were delivered, so I can adhere to the 14-day return policy. Sensory Education has not responded. Therefore, I have no information about how to process a return. I've also emailed them directly asking for tracking information for the mirror and to provide proof it is on its way. I've also asked them what will be done regarding the broken bubble tube and I've had no response.”

Helpful Report

Posted 2 years ago

“Ordered the items on 5th March and at that time was not told there would be any delays. The items were delivered on 31st March. While there was communication around 10days later to inform us there would be a delay I didn’t expect it would be near 4 weeks later. The items are of good quality apart from being smaller than expected. Doubt I’ll order again due to the time to wait.”

Helpful Report

Posted 2 years ago

“Absolutely appalling. Read their reviews on trust pilot and don’t get scammed. I had to contact my bank, along with many others to get my money back, which luckily I did!! I also reported them to trading standards who are now looking into the company as I told them about all their reviews and how common this is! They don’t send the items and then try to either ignore you or fob you off. Please check their real reviews on trust pilot”

Helpful Report

Posted 2 years ago

“Only received part of my order and they ignore my emails They send you part of the order then tell you it’s out for delivery then ignore you”

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Posted 2 years ago

We apologize for the inconvenience caused by the delay in your order and we understand your frustration. You should have received a note on the packing paperwork inside the package advising you that the Jumbo dinosaurs were on back order. We are happy to inform you that these are now set for delivery this week, with DPD. As for your inquiries being ignored, please understand that we have been experiencing a high volume of emails due to the end of financial year causing a large uptick in school and hospital orders and i have raised this issue internally in case your messages have been blocked by the spam server. Thank you for your patience and understanding.

Posted 2 years ago

“Appalling service and customer care. Ordered the sensory light table on 3rd March and it stated 2 weeks delivery frame. Still no table and I have tried to chase this numerous times!!!!”

Helpful Report

Posted 2 years ago

We apologize for any confusion regarding the delivery timeframe for the Sensory Mood Light Table advertised on our website. As stated on the product page, the delivery time for this product is between 2-4 weeks. https://www.cheapdisabilityaids.co.uk/products/sensory-mood-light-table We are pleased to note that your order is still within this timeframe as advertised. We have reviewed your 5 email interactions with our customer service team and can see that we have provided you with the information requested in a timely and professional manner on each occasion and directed you to the 2-4 week lead time on this product. I shall ask our customer care team to reach out to you on Monday to arrange cancellation and refund if you so wish.

Posted 2 years ago

“Very good products and quick delivery”

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Posted 2 years ago

“Took nearly 2 months to arrive, terrible customer service”

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Posted 2 years ago

“I seem to receive the smaller items perfectly fine but! I have been waiting for the Aurora moonlight blanket since the 3rd of October emailed many times not heard anything for months again! Last email said I would be updated on the item yet still not heard a thing. I’ve also ordered a mirror which said delivery 2 to 4 weeks it’s now been 6 weeks with no update yet again!? Absolute joke! Won’t be using again”

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Posted 2 years ago

“Most of order has not been delivered after more than 4 weeks. No communication. Emails go unanswered, no telephone contact available. Very poor service. Will never use again.”

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Posted 2 years ago

Thank you for your review! We apologize for any delays in the delivery of your custom-made items. Our product web page clearly advertises the expected time frame for these goods, and we are working diligently to ensure that your items are delivered as soon as possible. We appreciate your patience and understanding and look forward to delivering your custom-made goods to you shortly.

Posted 2 years ago

“We are still waiting on our items several weeks later and yet we are being badgered to pay the invoice and told we will get charged a late fee if we don't. We should not even be invoiced until the items are despatched, let alone expected to pay an invoice before goods are received. This system needs to be reviewed.”

Helpful Report

Posted 2 years ago

“Poor and non-existent customer service. Took 2 months to deliver. One item wrong but I don't have the energy to return for replacement or refund. Telephone is a waste of time because its just a recorded message that cuts you off at the end! Definitely won't be using again”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews