Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,440 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,440 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Hamburg about 6 months ago and I love it! It is so clean and versatile, it works in a casual or dress setting. I wore it everyday on a 3 week trip around Ireland and London and couldn't be happier!”

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Posted 1 year ago

“Amazing clock, so happy with it. Have got so many questions about it. Worth every cent.”

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Posted 1 year ago

“What went wrong..? Well, this company do not reply to emails (I sent an email Thursday 23 November at 18:24 GMT). I called their phone number which costs me a high fee because it is a German phone number and there is only a recorded message without ability to speak to a human (the message of course is in German not the International language of English). How does this company expect to sell to non-German countries? Please will you look for my email of 23 November and respond (today is 29 November)”

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Posted 1 year ago

Moin M. Roberts, thanks for your message! We are sorry that there was a misunderstanding :) Our German number is actually for our German customers, so that's why the announcement is also in German :) As I can see in the system, we answered your mail from 11/23/2013 directly on 11/24/2013. Please let us know if it has arrived and if there is anything else we can do for you :) Our service is really important to us and we are here for you! Best wishes from Hamburg!

Posted 11 months ago

“Very pleased with my Naos XL which arrived today, postage to the UK was much quicker than I expected and the packaging was excellent. I'm glad I chose the XL as I think the smaller one might have been a problem, I don't think I have very big wrists (maybe I do!), but I find I can only just do the strap up on the last hole. I'm hoping as it's natural leather it will stretch a bit, but really the strap would be better if it was just 1cm longer. Otherwise I love it, I've always been a fan of Bauhaus design and really like the understated minimalist look of the watch.”

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Posted 1 year ago

Moin Graham, thank you very much for your fantastic feedback! Some of our watch straps are also available in XS and XL. For individual orders, feel free to contact our customer service directly, as you have already done. ;) I hope the new strap fits perfectly!

Posted 1 year ago

“Great looking watches that last well, and are priced well. I particularly like the muted gold of the vintage watches offered.”

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Posted 1 year ago

Moin Dan, great to hear you like our watches that much! Thanks for your lovely review on our company! :D

Posted 1 year ago

“Such a nice watch. Elegant and fashionable.”

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Posted 1 year ago

Moin Manuel Nathaniel, thanks a lot for your lovely review! Enjoy your new watch :-)

Posted 1 year ago

“Shipping and packaging of order was fine. Haven't had any problems yet with the product (hope it stays that way).”

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Posted 1 year ago

Moin from Hamburg, thank you very much for your great feedback! Great to be able to convince you - I'm sure we can continue to inspire you in the future. :)

Posted 1 year ago

“In august 2023 I received a Hamburg Automatik Edition Neuwerk Vintage. It's a striking bold Bauhaus inspired time peice. The date is quite hard to read. The crown does sometime open by accident because something gets stuck and pulls it open. The variety of straps is impressive, but only comes in one seize. The customer service is beyond excellence. I’ve bought a NATO strap. The springsbars got lost and I asked customer service about buying new ones. To days later 6 springbars arrived in the post. At no charge. Stern glass says the watch is scratch resistant. I accidently hammered a 150 kg iron cast door at my watch. It would have shattered a normal watch. It didn’t even leave a scratch. To summarize it’s a wonderful time piece and I am comparing it 1-1 to another inhouse German built and Bauhaus inspired watch that cost 5 or 6 times the amount I gave for my Stern piece.”

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Posted 1 year ago

Moin David, a huge thank you for your fantastic and detailed feedback! We are really delighted with it. :D I take your comments to heart and will pass them on directly to our product team.

Posted 1 year ago

“I truly enjoy the watch. It has a sleek and simplistic style. It was exactly what I’ve been looking for.”

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Posted 1 year ago

Moin James, thanks a lot for letting us know that you like your new watch that much :D - We are very happy about it !

Posted 1 year ago

“Great product, great value and great service.”

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Posted 1 year ago

Moin James :) - Thanks a lot! I'm happy to hear that we could convince you with Sternglas :-D

Posted 1 year ago

“Very nice watches and quick shipping to the US.”

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Posted 1 year ago

Moin from Hamburg, I'm happy to hear that everything worked out perfectly :D Thank you for the great feedback!

Posted 1 year ago

“Really appreciate the social media short video commercials that introduce a good firm. I did not know the company before my first product buy but I appreciated the very short time for the shipping.”

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Posted 1 year ago

Moin Alessandro, I'm happy to hear that everything worked out perfectly :D Thank you for the great feedback!

Posted 1 year ago

“Hope this company goes places.”

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Posted 1 year ago

A huge thank you for your support - That's what we wish for too! 😃

Posted 1 year ago

“I recently purchased the Sternglas Berlin and in my opinion is an exceptional timepiece. All you need to do is look at their individual watch spec sheet and you'll see the quality they put into their watches. Add to this the elegant design and you have a winner! However, I would expect nothing less from German-made ingenuity and quality.”

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Posted 1 year ago

Moin Arthur, thank you a thousand times for this heartfelt feedback! It's wonderful to receive the feedback that our aspirations have been realized. :D

Posted 1 year ago

“Awesome company; awesome watch. Was exactly the style I was looking for.”

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Posted 1 year ago

Moin from Hamburg, thank you very much for your great review! I'm very happy you found us ;) - Enjoy your new watch!

Posted 1 year ago

“very happy thanks”

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Posted 1 year ago

Moin Glenn, I'm really glad to hear that - thank you so much for the fantastic review! :D

Posted 1 year ago

“Classic and elegant brand!”

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Posted 1 year ago

Moin Joannah, thank you so much for the lovely review! :D

Posted 1 year ago

“The delivery was fast and the watch looks amazing.”

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Posted 1 year ago

Moin Berk, Perfect! Thanks a lot for your fantastic feedback :D

Posted 1 year ago

“I love the elegant, high-quality, and affordable Bauhaus-inspired watches created by Sternglass.”

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Posted 1 year ago

Moin Gustavo, thanks a lot for your wonderful review! That's great to hear :-D

Posted 1 year ago

“Hi, Lovely watch, admired by all who see it; keeps perfect time. I also bought a leather strap from you guys, also spot on. Many thanks. PS: Keeps better time than my very expensive Tag Heur! CJ”

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Posted 1 year ago

Moin Chris, thanks a lot for your wonderful review! It's great to hear that we could convince you with Sternglas that much :D

Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,440 reviews