Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is great the staff are very friendly and helpful everything is very clean and the food is delicious well presented and you don't have to wait long to pay with a nice view”

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Posted 4 years ago

“Confirmation number 3134163 Hotel didn't receive money from snaptravel, agent told me that they can't help”

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Posted 4 years ago

“Snap travel will be my go to from here on out..they have the BEST prices and beat just about all the online travel bookings.”

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Posted 4 years ago

“I organised a stay at the Holiday Inn Express Hotel near the airport. The staff were incredibly helpful, in abundance, and talked me through everything. Organised dinner via the ipads, the carparking, a breakfast voucher and a $10 shuttle to the airport the following morning. The room was large, clean and comfortable. I would highly recommend this hotel and going through Snaptravel took the price down from $110 to $95, including wifi, not bad at all.”

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Posted 4 years ago

“The whole process was simple and easy . everything went just like you would expect the room was clean and ready waiting for me I would recommend snap travel to everyone”

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Posted 4 years ago

“For third party booking sites SNAPTRAVEL was simple and easy to use! The rates are outta this world and I plan on booking with them more often! I used them three times in three days with no issues at all! Everyone should try this site fir their traveling needs! Thanks Samantha”

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Posted 4 years ago

“Third party reservation can be a hassle at the front desk. When your reservation IS not on their system yet. When I found that the hotel could NOT retrieve my reservation. Snap travel was able to HANDLE IT IMMIDIATELY. 🥰😅🛌”

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Posted 4 years ago

Hi there, thank you for taking the time to write about your experience! It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

Posted 4 years ago

“Snaptravel was easy to use. The prices we were able to get on our recent trip were better than any other sites we have used in the past. Will definitely use Snaptravel again 😊”

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Posted 4 years ago

“Everything was fine!!! A very good experience!!!”

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Posted 4 years ago

“Snaptravel was great value for money thanks 😊”

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Posted 4 years ago

“El servicio al cliente fue excelente, agregué una noche extra porque me gustó mi habitación y la locación es excelente. Con gusto me quedaría de nuevo.”

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Posted 4 years ago

“Great price!”

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Posted 4 years ago

“Room not booked, even after confirmation received it was 2 months earlier, alternative offered accommodation did not know about my booking. No response to my emails asking for refund of payment paid.”

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Posted 4 years ago

Hi there, thank you for reaching out! It looks like you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider. In these cases, we cannot access your account, and any resolution must continue through your financial institution. As your bank has already withdrawn the funds from our account, we cannot take any further action. We sincerely apologize for the trouble caused.

Posted 4 years ago

“Easy and truly saved me a good amount of money! Sent me easy to read text msgs with hotel confirmation, directions and other info! Thank you Snaptravel!🤗”

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Posted 4 years ago

“The best deals out of everyone and super easy to use. Worry free travel!”

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Posted 4 years ago

“The site was very easy to navigate. A hotel I was familiar with was on the list of destinations. There were no issues when checking in. I would definitely book through Snaptravel again”

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Posted 4 years ago

“Easy to find hotel and cheap rate”

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Posted 4 years ago

“First time I used Snaptravel, relied in past on Priceline, which is good one, some Expedia or Kayak, although usually go direct to Jetblue fir my air. Snaptravel was easy, had better and more hotels listed as available then other sites, and needing a hotel on just 2 days notice was delighted to find a 3 stars hotel resort And spa, on the bay, in Tampa bay for a really great price. Even better, having never used Snaptravel before, fearing a scam, poor confirmation or get to hotel and NOT really have a reservation... I got immediate confirmation, a text confirming it, and next day a text from hotel my reservation again( eased my fears), AND they are looking forward to my arrival. Got to hotel and it was exactly ( even bettter!) than website showed, and promised. 5⭐️⭐️⭐️⭐️⭐️+”

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Posted 4 years ago

Hearing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us, Bob And Chris!

Posted 4 years ago

“I booked a hotel in Manhattan for 2 nights and called the hotel the day before to ask for an early check in.. Well the hotel is not even open!! Had I not called, I would’ve shown up to a closed down hotel! So I called the company and they said “oh we will fix this for you and give you another hotel, we will call you back to book”…… Nope! They never called back and when I persistently called hour after hour, they sent me a text saying “we refunded you money” good luck…. I didn’t want a refund! I wanted a new hotel.. 12 hours before check in! Seriously? You really screwed me and offered, get this… a 20% credit towards another booking on their BS site.. except.. the prices of hotels the night before is like twice the cost as it was when I first booked during the troubling covid times…”

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Posted 4 years ago

Hi Mike, Thank you for reaching out. We sincerely apologize for the inconvenience caused. It does appear that this issue has been resolved and you have been issued a refund. You can expect to see that back on your card in the next 2-3 business days if you have yet to receive it. That said, we will definitely need to continue our follow-up with the hotel for added context as to what caused the disconnect, in an effort to prevent this again in the future. Thank you for your patience throughout! Regards, Corporate

Posted 4 years ago

“I book a 5 stars hotel for a great great deal. Thank you so much !”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews