TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Wide variety of products.”

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Posted 2 years ago

Thank you, Jean, for giving TheInsoleStore.com a 4-star rating! We really appreciate your appreciation of our wide variety of products.

Posted 2 years ago

“I actually ordered the incorrect insoles, contacted them and immediately was responded to. They helped correct ‘my’ error. I’ve been buying products from the Insole Store for years and have never had a complaint.”

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Posted 2 years ago

Thank you so much for your kind words and 5 star rating, Daniel! We are glad to hear that our team was able to help you out with updating your order, and we are thrilled that you have been a customer of ours for so many years. We appreciate your loyalty and continued support.

Posted 2 years ago

“Easy to navigate.”

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Posted 2 years ago

Thank you so much for the 5-star rating of TheInsoleStore.com! We’re so happy to hear that you found our website easy to navigate. Your feedback means a lot to us.

Posted 2 years ago

“Many items to choose from.”

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Posted 2 years ago

Thank you for your 4-star rating of TheInsoleStore.com! We do have many items to choose from, which we know can be overwhelming. If you ever need assistance with a personalized product recommendation to help narrow things down, our product specialists are more than happy to help! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 should you require assistance in the future. We appreciate your business!

Posted 2 years ago

“This is a very fine company to deal with. Excellent products, high quality, fantastic customer service.”

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Posted 2 years ago

Thank you so much, Harold, for your five star rating of TheInsoleStore.com! We are so pleased to hear that you were satisfied with our excellent products, high quality, and fantastic customer service. We sincerely appreciate your loyalty and are grateful for your positive feedback.

Posted 2 years ago

“Easy to shop and shipping is fast. I do wish the insoles were not so expensive. I tend to try to purchase during a sale or a free shipping offer.”

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Posted 2 years ago

Thank you for your 4-star rating of TheInsoleStore.com, Ruth! We are so happy to her that your shopping experience was easy, and that your order shipped to you quickly. We completely understand your sentiments regarding the pricing of our insoles. The manufacturers of our insoles require a minimum price that we must sell their insoles at, and this is the price we offer to our customers. Purchasing during our sales is a great way to capitalize on savings, and we are happy to hear that you have been able to take advantage of that in the past! If we can be of further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to assist with anything. We appreciate your support and loyalty!

Posted 2 years ago

“Everything went great got my in a timely manner”

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Posted 2 years ago

Thank you for your feedback, Kenneth! We are so happy to hear that you had a positive experience with TheInsoleStore.com, and that your order arrived to you in a timely manner. We hope you enjoy it and we appreciate your business!

Posted 2 years ago

“Found exactly what I was looking for. There was a good description on the different insoles, which was very helpful.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Kim! We are so glad to hear that you were able to find exactly what you were looking for and that the description on the different insoles was helpful in your decision. Appreciate your taking the time to review us!

Posted 2 years ago

“I receive it in a timely fashion I have not used it, yet, as I have to work with my physical therapist”

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Posted 2 years ago

Thank you for your feedback of TheInsoleStore.com! We are so happy to hear that your insoles arrived in a timely fashion. We hope they are a good fit for your needs when you do get an opportunity to try them out. We appreciate your business!

Posted 2 years ago

“Excellent product if your feet supinate causing falls !!”

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Posted 2 years ago

Thank you for your positive feedback, Wendy! We are so happy to hear that you are loving your inserts, and that they are helping with your supination! We appreciate your business and look forward to serving you again in the future.

Posted 2 years ago

“Comfortable. Just right for me.”

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Posted 2 years ago

Thank you so much for the 5 star rating of TheInsoleStore.com! We're so glad to hear that our insoles were comfortable and just right for you. We always strive to provide the best product for our customers, and we appreciate your kind words!

Posted 2 years ago

“Great insole. I should have upped my size as the fit isn’t perfect. Quality of the insole is excellent. Will need to purchase larger size unfortunately, however, the product is awesome.”

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Posted 2 years ago

Thank you for your 5-star review, Don! We are so happy to hear that you are loving your insoles. The Pedag Viva Orthotic Arch Support Insoles are covered by our Wear Test Guarantee for 30 days, so we would be happy to accept them back for an exchange so you can get the size you need! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 for assistance with initiating your return. We appreciate your business!

Posted 2 years ago

“Easy to find the right insol for me”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted that you found the right insole so quickly and that you are a loyal customer. We truly appreciate your positive review and look forward to serving you in the future. Thank you again!

Posted 2 years ago

“Easy shopping. Great products!”

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Posted 2 years ago

Thank you for the 5-Star rating! We appreciate your positive feedback on TheInsoleStore.com. We strive to make it an easy shopping experience with great products. Thank you for your support!

Posted 2 years ago

“Great product and works very well and is true to size.”

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Posted 2 years ago

Thank you so much for the wonderful 5-star rating of TheInsoleStore.com, Randy! We are so happy to hear that your insoles are working out well for you, and that they're true to size. We appreciate your kind words!

Posted 2 years ago

“Great socks. Easy to use website. Prompt delivery.”

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Posted 2 years ago

Thank you so much, John, for the great 5 star rating! We really appreciate your loyalty and we're glad to hear you're enjoying your socks. Your feedback about our website and prompt delivery is very much valued, thank you for taking the time to share it!

Posted 2 years ago

“Great selection, pricing, order communication, and timely delivery.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted that you were pleased with our great selection, pricing, order communication, and timely delivery. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Ordered Saturday. Shipped Monday Morning”

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Posted 2 years ago

Thanks so much for the 5-star rating, Arun! Our Warehouse is closed on the weekend, so any orders placed during that time ship out first thing Monday morning. Your order left our warehouse on 8/14/23 and was marked as delivered today. We hope you enjoy it, and we appreciate your business and loyalty!

Posted 2 years ago

“Love your products”

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Posted 2 years ago

Thank you so much, Jan, for your incredible 5-star rating! We are thrilled that you love our products and this kind of feedback is deeply appreciated. Thank you!

Posted 2 years ago

“I’m happy with the ease of using your website and am happy to be able to find the insoles my husband needs”

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Posted 2 years ago

Thank you so much for your five star rating of TheInsoleStore.com! We are so glad to hear that you were happy with the ease of using our website and that you were able to find the insoles your husband needs. Your feedback is truly appreciated!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews