TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I was looking for specifically SPENCO heal pads, but got diverted to this site. The ones I finally found aren't exactly what I was wanting, but I'll see once I get them. Whether walking or running, we hit heal first and it wears out our shoes quickly. The extra padding under the heel is not only good for the feet, but also for the knees as the extra padding takes stress off our knees.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Carol! The Spenco RX Heel Cushions have been discontinued by Spenco, which is likely why you were unable to locate them. We hope that the PowerStep Adjustable Heel Lift you ordered is a good fit for your needs, and if they simply do not work out for your needs they are covered under our Wear Test Guarantee for 30 days and are eligible for return or exchange within that time frame. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“I have made several purchases for orthotics for my over pronation. I love your products!!”

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Posted 2 years ago

Thank you so much, Jeffrey, for the 5-star rating of TheInsoleStore.com. We really appreciate your feedback and are pleased to hear that you have found orthotics that are a perfect fit for your needs. We thank you for being a loyal customer and for your support!

Posted 2 years ago

“No problem at all”

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Posted 2 years ago

Thank you so much for giving us 4 stars, Mary! We are pleased to hear that you experiences no problems at all while shopping with us. It's our pleasure to provide great service at TheInsoleStore.com. Thank you again!

Posted 2 years ago

“I was very happy to find the insoles that I was looking for and have proven over the years to work for me, at a competitive price.”

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Posted 2 years ago

Thank you, Jose, for your 5-star rating of TheInsoleStore.com! We glad to hear that you were able to find the insoles you were looking for and at a competitive price! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Website was simple to navigate, unobstructed by multiple pop ups promoting endless texts and emails. Thank you.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We are glad that you found the website easy to navigate without the hassle of pop ups. We greatly appreciate your feedback. Thank you!

Posted 2 years ago

“Good info. I hope product is as good as presentation.”

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Posted 2 years ago

Thank you so much, John, for your kind 5-star rating of TheInsoleStore.com! We really appreciate your support. We're confident that the quality of our products will meet the high standards that you expect from our presentation. Thank you again!

Posted 2 years ago

“I was online looking for New Balance shoes and insole, I found them on the new balance page and was directed to the insole store. was easier than I thought. Thank you”

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Posted 2 years ago

Thank you so much for the-5 star rating of TheInsoleStore.com. We are glad to hear that finding what you needed was easier than you expected. We appreciate your business and hope to serve you again in the future. Thanks again for your glowing review!

Posted 2 years ago

“I’ve been using TheInsoleStore.com for a few years now. They offer great options and pricing. I love having spare insoles as I go through them every 6 months. Have many issues with my feet having a store like this is extremely helpful.”

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Posted 2 years ago

Thank you, Anthony, for the 5-star rating! We are glad to hear that you love utilizing TheInsoleStore.com for your insoles. We appreciate the feedback that you have shared - it is great to hear about your positive experiences with the store over the years! Thank you again for your support.

Posted 2 years ago

“The person that insole was very helpful and considerate and I was able to get the product that I was looking for”

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Posted 2 years ago

Thank you so much, Michael, for your 5-star rating of TheInsoleStore.com! We are so glad to hear that our personable customer service and helpful staff were able to help you find the product you were looking for. We appreciate your kind words and hope to have you as a customer again soon!

Posted 2 years ago

“I haven't received my order yet, but the shopping/shipping experience is top-notch! I placed my first order at 1:13 and received shipping notification at 1:49! I hadn't even finished my lunch yet!!”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad that you had such a great shopping and shipping experience with us. We really appreciate that you were able to go from ordering to getting your shipping notification within less than an hour. We strive to ensure our customers have the best experience possible when they shop with us, and we are pleased to hear that we hit the mark with you!

Posted 2 years ago

“the insole store is great super easy to order and always fast shipping and easy returns”

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Posted 2 years ago

Thank you so much, Richard, for your 5-star rating of TheInsoleStore.com! We are so glad to hear that you have had a good experience shopping with us, and that our super easy ordering process, fast shipping, and easy returns have been so helpful. We appreciate you as a loyal customer, and we thank you for your review!

Posted 2 years ago

“Shopping was easy I ordered these and in just a few day they arrived and are helping my feet. So glad I tried these”

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Posted 2 years ago

Thank you, Deborah, for giving TheInsoleStore.com a 5-star rating! We are delighted to hear that you found the shopping process to be simple. We are happy to have your support and look forward to seeing you again soon!

Posted 2 years ago

“Thanks to the person that helped me with the promo code issue 😀 🤞 Birkenstock Blue sport insoles help with my ankle tendinitis.”

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Posted 2 years ago

Thank you for your feedback, Ashley! We are so happy to hear that the Birkenstock Sport Blue insoles help with your ankle tendonitis, and that our Customer Service associate was able to help you retroactively apply your promo code. We hope to serve you again in the future!

Posted 2 years ago

“You had just what I wanted. Check-out was a breeze. Eagerly awaiting my slides.”

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Posted 2 years ago

Thank you so much, Karen, for your 5-star rating of TheInsoleStore.com! We are glad to hear that you found just what you were looking for, and that the checkout process was a breeze. We look forward to hearing your thoughts on the slides once they arrive!

Posted 2 years ago

“Been ordering from this place for years.”

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Posted 2 years ago

Thank you so much, John, for your 5-star rating of TheInsoleStore.com! We really appreciate your business and are delighted to hear that you have been ordering from us for years. Thank you for your support and continued loyalty!

Posted 2 years ago

“I was able to negotiate the website easily and check out the different insoles to find the type that might work for me the best. Free shipping was a plus.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are delighted to hear that you were able to navigate our website easily and take advantage of our Free Shipping. We value your feedback and appreciate your support!

Posted 2 years ago

“Great service as they deliver to Australia and affordable prices! Highly recommended!”

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Posted 2 years ago

Thank you, John, for your kind 5-star rating of TheInsoleStore.com! We are so happy that you appreciate not only our great service and affordable prices, but also that we deliver to Australia. We appreciate your recommendation!

Posted 2 years ago

“Very helpful and knowledgeable. Appreciate the time and kindness given by the representative”

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Posted 2 years ago

Thank you for your feedback, Jacquelyn! We are so happy to hear that the Customer Service representative that assisted you was very helpful, kind and knowledgeable! We pride ourselves in providing exceptional customer service, and we are so happy to hear that we hit the mark with you. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Easy shopping experience and a speedy processing and shipping of my order!”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so pleased that you had an easy shopping experience and a speedy processing and shipping of your order! We are grateful for your business and we hope you will continue to shop with us in the future!

Posted 2 years ago

“I have purchased these in the past and am quite pleased with their wear. Over-pronation is a problem, and these insoles help control that effect, thus significantly reducing the pain in my knees. It's a win-win!”

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Posted 2 years ago

Thank you, Marcia, for giving us 5-stars! We are so thankful for your loyalty and are glad to hear that our insoles have helped with your over-pronation as well as reducing the pain in your knees. We really appreciate it and are so happy that you are pleased with your experience!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews