TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent site. Easy to navigate and find the insole I needed. My orthopedic doctor recommended this site for my purchase. That spoke volumes to me.”

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Posted 2 years ago

Thank you so much, Maria, for your 5-star rating of TheInsoleStore.com! We are so glad that you found our site easy to navigate and were able to find the insole you needed. It means a lot to us that your orthopedic doctor recommended our website for your purchase. We thank you for taking the time to share your kind words!

Posted 2 years ago

“The website was easy to navigate and did a great job answering questions and helping me find a good fit for my son's needs.”

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Posted 2 years ago

Thank you for your kind words, Andrea! We are so happy to hear that you found our website easy to navigate, and that the information provided helped you find exactly what you needed for your son. We appreciate your taking the time to provide us with your feedback. We hope to serve you again in the future!

Posted 2 years ago

“Love the OOFOS original sandals. They are incredibly comfortable. I wear them year-round. In the colder days of winter I wear them with "flip flop" (or tabi) socks. All of my friends love them too.”

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Posted 2 years ago

Thank you for your wonderful feedback, Anita! We are so happy to that you love your OOFOS OOriginal Sandals and have found a way to wear them year round! We are pleased to hear that your friends love them as well. We appreciate your support and loyalty to TheInsoleStore.com!

Posted 2 years ago

“No problems. Quick service.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are glad to hear that you had no problems and experienced quick service. We appreciate your feedback and business.

Posted 2 years ago

“great . right out of box in boots on feet by 6:10 am until 7:30 pm”

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Posted 2 years ago

Thank you for your positive feedback, Sherwin! We are so happy to hear that your insoles served you well in your boots all day. We hope you continue to enjoy them, and we hope to serve you again soon!

Posted 2 years ago

“Shopping process was easy and delivery was on time as promised. Love my new sandals.”

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Posted 2 years ago

Thank you so much for your 5-star review of TheInsoleStore.com, Michael! We are so pleased to hear that the shopping process was easy for you, and that your order was delivered on time. We hope you continue loving your new sandals! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“There were no issues.”

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Posted 2 years ago

Thank you for the 5-star rating of TheInsoleStore.com, Ken! We are glad to hear that you experienced no issues while shopping with us. We hope to serve you again in the future!

Posted 2 years ago

“It was easy to find what I was looking for and ordering and shipping arrangements were convenient.”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We are so glad you found it easy to find what you were looking for and that our ordering and shipping arrangements were convenient. We really appreciate your feedback!

Posted 2 years ago

“at one time there were many style in size 5 but see that many brands carried begin at size 6.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We do apologize that you have been unable to find many brands that offer products in your requested size, a women's size 5. Should you ever need assistance locating product in your size in the future, our Customer Service Team is more than happy to assist you at Help@theinsolestore.com. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 2 years ago

“Je n'ai pas reçu ma commande”

Helpful Report

Posted 2 years ago

Merci de nous avoir contactés au sujet de votre commande. Votre suivi indique que votre commande est toujours en cours d'acheminement. Cet avis concerne votre expérience d'achat lors de la passation de votre commande. Nous vous enverrons un examen de suivi après avoir reçu votre commande pour voir comment vous aimez vos produits. Thank you for reaching out in regards to your order. Your tracking is showing that your order is still enroute. This review is about your shopping experience while placing your order. We will send you a follow up review after you have received your order to see how you like your products.

Posted 2 years ago

“Good experience; good 20% off sale; super easy ultra-fast check-out feature”

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Posted 2 years ago

Thank you, Elias, for your 5-star rating of TheInsoleStore.com. We are glad that you had a good experience with us, and that you were able to take advantage of the 20% discount from our 4th of July Sale. We are also delighted that you had an easy and ultra-fast checkout. We hope to serve you again in the future!

Posted 2 years ago

“Customer friendly website & ordering, prompt delivery. It is a quality product.”

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Posted 2 years ago

Thank you for your glowing 5-star review, Janice! We are so happy to hear that you found our website and ordering process to be customer friendly! We are also pleased to hear that you received your order promptly and are satisfied with the quality of your product. We hope to serve you again in the future!

Posted 2 years ago

“Product came sooner than expected, which was a great surprise! I really liked the insole size and ease of fitting into my child’s shoe!”

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Posted 2 years ago

Thank you so much, Candice, for the fantastic 5-star rating of TheInsoleStore.com! We are so glad to hear that your product came sooner than expected, and that you were pleased with the insole's size and ease of fitting into your child's shoe. Thank you for your positive review!

Posted 2 years ago

“I put the insoles in my shoes & could not walk normally. My feet hurt while the insoles were in my shoes. I had to remove the insoles to get some relief. I am very disappointed. Phil Burgess”

Helpful Report

Posted 2 years ago

Phil, thank you for your review about your insoles and we're sorry to hear that they are not a good fit for your needs. At your earliest convenience, if you will please reach out to our Customer Service team at Help@TheInsoleStore.com we would love to help you with a product recommendation and information on getting these exchanged. We appreciate your business!

Posted 2 years ago

“Delivery was super quick. I've used this product for many years but can't seem to find a store that still carries them. Decided to try the internet and there they were!”

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Posted 2 years ago

Thank you for giving TheInsoleStore.com a 5-star rating, Franklin! We are thrilled to hear that your delivery was super quick and that you found exactly the product you were looking for on our website after searching for many years in store. We appreciate your kind words and support!

Posted 2 years ago

“Easy to find what I need.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so happy to hear that you were able to find what you needed easily on our website. We really appreciate your support!

Posted 2 years ago

“Easy to order what was needed on line”

Helpful Report

Posted 2 years ago

Thank you so much for your generous 5-star rating of TheInsoleStore.com. We truly appreciate your loyalty as a customer and are delighted to hear you found it so easy to order what you needed online. We are grateful for your support and we look forward to serving you again in the future.

Posted 2 years ago

“It is easy to shop here and find the products you want. Ordering is easy and efficient and items are shipped rather quickly. Like getting what I need at the Insole Store.”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We are so delighted to hear that you found it easy to shop, order, and receive your products quickly - we understand how important that is! We work hard to provide great quality products and the best overall shopping experience. We appreciate your kind words and hope to serve you again in the future!

Posted 2 years ago

“Great shopping experience, super easy and fast shipping! Thank you!”

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Posted 2 years ago

Thank you so much for the 5-star rating, Raviv! We really appreciate it and are delighted to hear that you had a great shopping experience with us and that you enjoyed our super easy and fast shipping. We thank you for your support!

Posted 2 years ago

“Easy to maneuver.”

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Posted 2 years ago

Thank you so much for your positive feedback, Trudy! We are so glad to hear that the site was easy to maneuver. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews