TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product arrived in a very timely manner. The ordering process was very easy.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com. We are happy to hear that your product arrived in a timely manner and that you found the ordering process to be easy. We really appreciate your feedback and kind words. Thank you!

Posted 2 years ago

“Product description helped me find what I needed. Fulfillment was prompt. Large insert was recommended for my 9.5W shoe size. It did not fit in one pair of my shoes, but did in another. I’m super pleased with the relief it’s providing!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com, Miriam! We are so happy to hear that our provided product description was able to help you find what you needed. We are also please to hear that you were able to make your insert work in another pair of your shoes, and that they are providing you with the pain relief you were looking for. We are also happy to hear that fulfilment of your order was prompt! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“The process was easy to follow and I was able to find what I needed. It arrived shortly after I ordered.”

Helpful Report

Posted 2 years ago

Thank you, Stacey, for the 5-star rating! We are so glad you were able to find what you needed easily and that your order arrived quickly. We at TheInsoleStore.com really appreciate your feedback!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your five star rating, Gregory! We are so pleased to see how happy you were with the excellent service provided by TheInsoleStore.com.

Posted 2 years ago

“These socks are amazing! Unlike other support socks I have that are hare to put on, these can be pulled on with ease and I feel their support!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Gloria! We are so glad to hear that you are enjoying our socks! We hope you continue to enjoy them and we appreciate your business.

Posted 2 years ago

“Was great! Love Oofos !!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad you enjoyed your purchase and found our service great. Additionally, we are thrilled that you love your OOFOS!

Posted 2 years ago

“informative. will come back.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Stanley! We really appreciate it. We're glad you found our service informative and we look forward to seeing you back!

Posted 2 years ago

“I should have gone with one size up, but they will work. Olukai's sizing is bit difficult to figure out. The order was delivered in good time. The shoes are in excellent condition. Package tracking is easy to keep up with. Should I need to order again, it will be through this store.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating! It's great to hear that you are happy with the tracking capabilities we provided. We're glad to hear that your Olukais will work out for your needs and that they arrived in excellent condition. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Ordering was easy. Delivery was very quick. And they work helping me to walk better.”

Helpful Report

Posted 2 years ago

Thank you Judie for your 5-star rating of TheInsoleStore.com! We're so glad to hear your ordering experience was easy and that delivery was fast. It's also great to hear that your inserts are helping you to walk better. We appreciate your business and feedback.

Posted 2 years ago

“I have never used this site before but when I came across it I found the pair of sneakers that I have searched high and low for ! Smooth ordering service , great online store . I will use them again . Thank you for excellent choice and service .”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of TheInsoleStore.com! We are elated to hear that we successfully provided you with the perfect pair of sneakers that you were looking for. It was a pleasure to provide you with our ordering service and online store, and we are delighted that you will be returning. We appreciate your business!

Posted 2 years ago

“Easy to shop online. Quick delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your repeating customer loyalty! It's great to hear that you found it easy to shop online and that you received your items in a quick and timely manner. We thank you for your continued support!

Posted 2 years ago

“fast and easy, delivered the next day”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so happy that you found your shopping experience to be fast and easy, along with the fact that your order was delivered the next day. We really appreciate your kind words!

Posted 2 years ago

“Very quick shipping and easy order. Will definitely use again.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review and 5-star rating of The InsoleStore.com! We are so pleased to hear that your order was quick and easy and that you plan on using us again in the future. We appreciate your business!

Posted 2 years ago

“Easy to compare soles and found what I think I need so am anxious to see if I was right”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating Allana! We really appreciate your feedback. We are so glad to hear that our site was able to help you find the perfect insoles for your needs. We can't wait to hear from you about your experience with them!

Posted 2 years ago

“the distinction between my options was not clear, even when I chose the arch support, size, activity. With flat feet, do I want high arch support or low?”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Peter! We are so sorry to hear that you had some trouble figuring out which of our products is best suited to your flat feet. If you have flat feet, you will typically want an insole that features a low arch support. Some people who have flat feet wish to raise the arch in their foot with their insole, and will choose an insole that has a medium to high arch. Each person's individual foot needs are different. One of our Product Specialists would be happy to assist you with a personalized product recommendation, if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com should you require further assistance. We appreciate your business!

Posted 2 years ago

“Ggggggggggg”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! It is great to hear that you were satisfied with your shopping experience. We look forward to serving you again in the future!

Posted 2 years ago

“Good product, and fast shipping. Am looking at more of your products, and also fair priced. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your feedback and are glad to hear that our products and shipping services are up to your standards. We are delighted that you're looking at more of our products and that you find our prices to be fair. Once again, thank you for your support!

Posted 2 years ago

“Great tracking system. I knew when the insoles would arrive. This is only product that I could see that is set up specifically for supination. I'd like to have a full sized supination insole for wide feet.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Gena! We're so pleased that our tracking system was a helpful tool for you and that you are enjoying your insoles. If we ever start carrying a full-length insole for wide feet that is specifically made for supination, we will certainly reach out and let you know. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“They have great products!”

Helpful Report

Posted 2 years ago

Thank you so much for rating us 5-stars, Teresa! We really appreciate it. It's awesome to hear that you think we have great products! We hope to serve you again in the future.

Posted 2 years ago

“The ordering process is easy, and arrival of order is always very prompt!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Paula! We are so appreciative that you feel that the ordering process is easy and that orders always arrive in a prompt manner. We are thankful for your loyalty and for your review!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews