TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“it took a little looking to find the product I wanted.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of TheInsoleStore.com, Thomas! We are sorry to hear that it took you a bit of looking to find the product you were looking for on our website. Should you ever require assistance locating something on our website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“It was easy.”

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Posted 2 years ago

Thank you, Terri, for that amazing 5 star rating of TheInsoleStore.com! It's always great to hear that our customers found it easy to shop with us. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“I was able to find exactly what I wanted.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad to hear that you were able to find exactly what you wanted. We hope you enjoy your order and we appreciate your business!

Posted 2 years ago

“Delivered timely as ordered.”

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Posted 2 years ago

Thank you, Robert, for giving us a 5-star rating! We are delighted to hear that your order was delivered as promised and on time. We appreciate your support!

Posted 2 years ago

“Easy online ordering, good descriptions of products, quick delivery. All good. Thank you.”

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Posted 2 years ago

Thank you for your feedback, Susan! We are so happy to hear that you found it simple to order on our website, enjoyed the descriptions of our products, and received your order quickly. We appreciate your kind words and hope to serve you again in the future!

Posted 2 years ago

“Very easy site to navigate with great selections to choose from.”

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Posted 2 years ago

Thank you, Terrial, for giving TheInsoleStore.com an amazing 5-star rating - we greatly appreciate your kind words! It's wonderful to have a returning customer who can see how easy our site is to navigate, and that we have great selections to choose from. We hope to provide you with even more great service in the future!

Posted 2 years ago

“Best place to buy insoles!”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com, Torres! We are so pleased to hear that you find us to be the best place to buy insoles! We appreciate your kind words and support!

Posted 2 years ago

“I'm very happy to easily find exactly what I needed.”

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Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com, Roslyn! We are so happy to hear that you were easily able to find exactly what you needed on our website. We appreciate your kind words!

Posted 2 years ago

“Ordering was simple, item arrived early”

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Posted 2 years ago

Thank you for your feedback! We are pleased to hear that you found our order process to be simple, and that your order arrived to you early. We hope you enjoy it and we hope to serve you again in the future!

Posted 2 years ago

“Insole mentioned metatarsal support but was not correct and did like restocking fee will not buy from insole store again”

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Posted 2 years ago

Thank you for your feedback! We are so sorry to hear that you were dissatisfied with your Orange Insoles - Full-Length. We will be reaching out to you privately in regards to this matter. We appreciate your business!

Posted 2 years ago

“It was fine”

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Posted 2 years ago

Thank you Jan for your 4-star rating. We are so glad you found our service at TheInsoleStore.com to be "fine" and we truly appreciate your positive review. We hope to serve you again in the future!

Posted 2 years ago

“excellent customer service”

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Posted 2 years ago

Thank you for your kind words, Alan! We are so happy to hear that you found our customer service to be excellent! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“It was sort of okay As it was hard to find The Right type (not neccesarily your Fault) . I may up the rating AFTER I get them and use them a bit. also somehow you had all my Ordering info whithout my giving it to you (who ever gave it to you did so whithout my permission ) while conveinant ;asthe son of a accountant , that's a no-no. PRH”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Peter! This email is asking you to review your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to review your product after it has been received. We are sorry to hear that you experienced trouble trying to find the right product for your needs! We offer an Insole Recommendation Quiz to help narrow down which of our products are best suited to your needs. Our Product Specialists are also readily available Monday-Friday 9:00AM-5:00PM via chat or email to assist you with a personalized product recommendation if need be! In regards to your information being saved in our system, we are only able to store the customer information that has been given to us from previous orders. We did not have your order information stored in our system before your order was placed, as this is your first order with our company. Is it possible your web browser could have saved your information from a previous order you placed elsewhere? Our website utilizes Shopify as a payment service, and Shopify is widely used on many websites. Their payment service, Shop Pay, may have been utilized on a previous website, and that information may have transcribed to ours as we also utilize Shop Pay. To unsubscribe from Shop Pay, please follow this link: https://shop.app/delete-account If you have any further questions or if we can help with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Found what I wanted quickly and placed my order. The next morning I realized I had given the incorrect shipping address. I called the help line but no one answered. Later that day. I received a call back and the person took care of my problem. I am delighted!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Larry! We are so happy to hear that you were able to find what you needed on our website quickly, and that our Customer Service Team was able to update your shipping address before your order shipped out. We appreciate your kind words and support of TheInsoleStore.com!

Posted 2 years ago

“I have had a Viva Sport for 3 years and thought I ordered the same insole. However, I ordered the Viva and can tell a huge difference. The Viva Sport is so much better on my feet and legs. I guess I will just have to pay more attention next time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Katherine! We are sorry to hear that your Pedag Viva Orthotic Arch Support Insoles were not the insoles you intended to order! They are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return if you would like to exchange them for the Pedag Viva Sport Insoles. For further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Very helpful with my request and prompt reply.”

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Posted 2 years ago

Thank you so much Steven for your 5-star rating of TheInsoleStore.com! We really appreciate your feedback. We're also glad to hear that you found us very helpful with your request and received a prompt reply. We thank you for being a returning customer and look forward to serving you again soon!

Posted 2 years ago

“Your site very easy to work with.”

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Posted 2 years ago

Thank you so much for your 50star rating of TheInsoleStore.com! We are so pleased to hear that your experience with our site was easy and enjoyable. We really appreciate your loyalty and hope to serve you again in the future!

Posted 2 years ago

“satisfied with the experience”

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Posted 2 years ago

Thank you so much JM for your 5-star rating of TheInsoleStore.com! We are so glad to hear that you had a satisfying and enjoyable experience with us. We really appreciate your loyalty as a customer and look forward to serving you again in the near future!

Posted 2 years ago

“I still haven't received my order, try again if I ever get my 75$ pair of flip flops”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Brenda! Your order was placed on Saturday, 6/17 and went out first thing on Tuesday, 6/20. As stated in our Shipping Policy, "Orders placed by 2:00pm Eastern Time, Monday-Friday, will be assigned a tracking number and shipped by the end of the same business day. Orders placed after 2:00pm, on a weekend, or during a holiday will be shipped the following business day." Our Warehouse was closed on Monday 6/19 in observance of Juneteenth, so your order went out first thing on Tuesday. Your tracking reflects that your order is scheduled to be delivered tomorrow. We hope you enjoy it once you receive it, and we appreciate your business!

Posted 2 years ago

“No problems ordering just what my husband wanted.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're so glad to hear that you had no problems ordering just what your husband wanted. We appreciate your feedback and are so glad you're happy with your purchase.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews