TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After 25 years of teaching, the first 10 spent wearing high heels, along with having high arches, my feet know nothing but pain. I had a two week trip planned for Italy, and I was dreading the anticipation of my painful feet at the end of each day. Fortunately, I came across your ad on Instagram and decided to give them a try. I wore my most comfortable sneakers, which still normally hurt my feet at the end of the day, along with the insole soul every day for two weeks, and had absolutely no foot pain whatsoever! It was a true miracle! When I returned, I ordered a few more pairs, even though you can remove them and put them in other shoes. These have truly been a miracle insert, and believe me, I have tried them all!”

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Posted 2 years ago

Thank you so much for your kind 5-star rating, Sue! We are so happy to hear that your insoles were able to make your experience in Italy a more comfortable one. Your satisfaction is our greatest pleasure, and we're so glad we could ease your foot pain. We hope you enjoy your inserts and we look forward to hopefully serving you again in the future!

Posted 2 years ago

“I still have not received them in the post. Not happy.”

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Posted 2 years ago

Thank you for your feedback, Triona! Your order left our warehouse in the United States on 6/20 and last scanned as "Your item was processed through a facility in IRELAND on June 27, 2023 at 1:19 pm. The item is currently in transit to the destination." Orders to Ireland are currently averaging 2 weeks for delivery. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 years ago

“This is my third time ordering my footwear. They always have what I am looking for. They ship fast and I get my purchase when advertised.”

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Posted 2 years ago

Thank you Edwin for taking the time to give us a 5 star rating! We really appreciate it and are glad to hear that you are a loyal customer. It's great that TheInsoleStore.com was able to provide you with what you were looking for in your third time ordering! Thank you for your continued support.

Posted 2 years ago

“Great prompt service. Will buy again Thanking You”

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Posted 2 years ago

Thank you for your feedback, David! We show that your order left our warehouse in the United States on 6/20 and last scanned as "Your item was processed through a facility in AUSTRALIA on June 27, 2023 at 11:02 am. The item is currently in transit to the destination." Australia orders are currently averaging 2 weeks for delivery. If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 years ago

“It was so easy to shop and complete my order. It also was shipped the next day.”

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Posted 2 years ago

Thank you so much for your wonderful 5-star rating, Jill! We appreciate your compliments on TheInsoleStore.com's ease of shopping and fast shipping. We are delighted you had a great experience and we hope to serve you again in the future!

Posted 2 years ago

“Order received on time with no problems. Their products are the best”

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Posted 2 years ago

Thank you so much for your fantastic review, Alan! We are so glad that you received your order on time with no problems. We strive to provide our customers with the best products and it's great to hear that you think we've done that! Thanks again for your glowing review!

Posted 2 years ago

“My order was correct and delivered very quickly!”

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Posted 2 years ago

Thank you, Monica, for your five-star rating! We are so glad to hear that your order was correct and delivered quickly. We appreciate your business!

Posted 2 years ago

“Easy to shop; arrival time was quick. Haven't tried them yet.”

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Posted 2 years ago

Thank you so much for your 4 Star rating of TheInsoleStore.com! We really appreciate your feedback about how easy it was to shop with us and that your order arrived quickly. We hope you enjoy the insoles and that you find relief!

Posted 2 years ago

“I never received my package of innersole very upset because I paid for them in full I hope you are able to rectify this problem”

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Posted 2 years ago

Thank you for your feedback, Marc! We show that your order left our warehouse on 6/20 and last scanned today as "Your item was delivered in or at the mailbox at 9:53 am on June 28, 2023 in CHICOPEE, MA 01020." Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance regarding your order. We appreciate your business!

Posted 2 years ago

“Fast delivery and great price. The Oofos fit perfectly and feel really good!”

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Posted 2 years ago

Thank you so much, John! We are so happy to hear that you are pleased with your order. We appreciate you taking the time to rate us 5 stars! We are delighted that you found our fast delivery and great price, as well as your OOFOS fitting perfectly, to your satisfaction. We hope you enjoy them and we appreciate your business!

Posted 2 years ago

“Great Product. Arrived in a few days, just in time to go into my new shoes.”

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Posted 2 years ago

Thank you so much for your five star rating of TheInsoleStore.com and for your review, Paul. We appreciate you being a loyal customer. We also appreciate you taking the time to comment about your experience - it sounds like the insoles arrived in time and that they were a great fit for your new shoes. We look forward to seeing you again soon!

Posted 2 years ago

“Lots of insoles from which to choose. It’s easy to compare insoles and the prices are fair. The shipping was a little slower than Amazon but the insoles I bought were $15 cheaper here. Will definitely buy from here again.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We're glad you found our selection of insoles to be extensive and the prices to be competitive - and we appreciate you noting that the insoles were cheaper here than on Amazon. We hope you will continue shopping with us!

Posted 2 years ago

“All good purchase”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We really appreciate your support. We want all customers to have a good purchase experience, and we're glad that was the case for you. Thanks again for your feedback!

Posted 2 years ago

“It was easy to find products I was interested in and my order was delivered much than expected.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We're very happy to hear that you found it easy to find the products you were interested in and that your order was delivered sooner than expected. We truly appreciate your feedback!

Posted 2 years ago

“Shoe manufacturers are increasingly skimping on materials used for insoles, and shoe repair shops are becoming a thing of the past, so I was thrilled to find your products! For shoppers not familiar with European shoe sizing, it might be helpful to point out that some size 37 styles fit more like a US size 6.5 than a US size 7.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are so pleased that you were able to find your perfect fit with us, and that we could meet your expectations. We appreciate your suggestion to include information about European shoe sizes, and we will definitely work to make that information available. Thank you again for your kind words and your loyal support!

Posted 2 years ago

“My order has not arrived”

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Posted 2 years ago

Thank you for your feedback, Cheryl. We are so sorry to hear that your order has not yet arrived! We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“Bought arch supports that seemed good until they started falling apart, I sent them back & waiting on my new ones”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating! We show that one of our Customer Service associates has addressed this issue with you. Your replacement pair of insoles are currently in transit to you, and are expected to be delivered today. We hope you enjoy them when you receive them! If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“My podiatrist gave me your website and I found insoles he recommended. It was very easy.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Linda! We are glad to hear you were able to find the insoles your podiatrist recommended with ease. We really appreciate your feedback and support.

Posted 2 years ago

“Good product that works for me and great service and delivery.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad that our product, service, and delivery worked well for you. We appreciate your review and support!

Posted 2 years ago

“Correct product delivered promptly”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We really appreciate you being a loyal customer and we're pleased to hear that we have delivered the correct product to you promptly. We're glad you're pleased with our service and product! Thank you again.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews