TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Insoles were just what my Husband needed for his job as a machinist which requires him to stand mostly in one position for minimally 8 hours. Thank you for making this product!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Kathi! We're so glad your husband was able to find an insole that is a perfect fit for his needs. We appreciate your support and truly value your feedback. Thank you!

Posted 2 years ago

“Glad you have Apple Pay. Made it even easier to order.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are glad you were able to take advantage of Apple Pay while placing your order, and that it made it even easier to order. We also appreciate your loyalty and the fact that you are a returning customer. Thanks again!

Posted 2 years ago

“I like your products and website”

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Posted 2 years ago

Thank you so much for your 4-star rating, Larry! It's great to hear that you're happy with our products and website - we really appreciate your loyalty. Thank you for your support!

Posted 2 years ago

“I ordered different insoles. Will see how they do. Not happy with my previous order. I ordered 2 pair and they broke down within 6 months. My previous ones lasted two years. If this order is not up to snuff I will look else where. My order is not here yet.”

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Posted 2 years ago

Thank you for your feedback, Judy! We sincerely hope your new insoles work out well for your needs! We are sorry to hear that your previous PowerStep insoles were not a good fit for your needs, as they broke down within 6 months. We are happy to hear that you were able to get two years of wear out of your previous insoles, as that is out of the norm for the typical life span on a pair of insoles. Typically, with normal wear and tear, a pair of high-quality shoe insoles or orthotic arch supports should last six to nine months. For those who are on their feet a greater percentage of the time, insoles typically last around three to six months. However, there are many factors involved when determining whether it's time to replace your insoles or arch supports. Should you require further assistance selecting an insole that is best suited to your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as one of our Product Specialists will happily assist you. We appreciate your business!

Posted 2 years ago

“very help full to find me what i need.”

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Posted 2 years ago

Thank you so much for the 5-star rating of TheInsoleStore.com! We're so pleased that you found the product you needed and found the experience helpful. We look forward to helping you again soon!

Posted 2 years ago

“I really like my OS1st Plantar Fasciitis socks. I just received the 2 pairs of Aqua and 1 pair of Blue socks. They are so comfortable! I also have some in Black and Grey.”

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Posted 2 years ago

Thank you for your positive feedback, Gail! We are so happy to hear that you are loving your OS1st Plantar Fasciitis Socks so much that you have them in a variety of colors! We hope they continue to bring your feet comfort. We appreciate your loyalty and continued support of TheInsoleStore.com!

Posted 2 years ago

“My shopping experience was very good.The price was better than most. I would buy from your company again .Thank you”

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Posted 2 years ago

Thank you for your 4-star rating, Donna! We're so glad to hear that your shopping experience was great, and and that our pricing was better than most. We appreciate your feedback and look forward to having you as a customer again in the future. Thank you!

Posted 2 years ago

“Easy to compare different insoles with the good information included for each”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Kathleen! We are pleased that you found it easy to compare different insoles with the product information included for each. We really appreciate your loyalty as a returning customer!

Posted 2 years ago

“easy to find and order the item.”

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Posted 2 years ago

Thank you so much Theresa for your 5-star rating of TheInsoleStore.com and for your kind words about it being easy to find and order your item. We sincerely appreciate your loyalty and are so glad that you are enjoying our products. Thank you!

Posted 2 years ago

“Have planters and these are the best for me. Have four pairs to keep from switching from shoe to shoe.”

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Posted 2 years ago

Thanks so much for the 5-star rating! We're so glad to hear you love our insoles -- it's great that you've found them to be the best for your plantar fasciitis. We appreciate your feedback and look forwarding to having you as a return customer!

Posted 2 years ago

“My son is so thankful for these! His feet feel so much better now.”

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Posted 2 years ago

Thank you so much, Krystal, for your 5-star rating of TheInsoleStore.com! We're so glad to hear that your son's feet feel so much better now. We really appreciate your feedback.

Posted 2 years ago

“Shipping was very fast. Quality of products is excellent. We hope our feet improve.”

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Posted 2 years ago

Thank you so much, Rosaleen, for your five-star rating of TheInsoleStore.com! We are so glad to hear that our shipping was fast and that you are satisfied with the quality of our products. We're happy to hear that your feet are on the mend!

Posted 2 years ago

“Great website.”

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Posted 2 years ago

Thank you very much for giving TheInsoleStore.com a 5-star rating! We are so thankful for your positive feedback about our website. It's great to hear that you had a good experience. Thanks again for your support!

Posted 2 years ago

“Easy and quick”

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Posted 2 years ago

Thank you so much, Gia, for your 5-star rating of TheInsoleStore.com! We're so glad that you found our service to be easy and quick, and appreciate your loyalty as a repeating customer.

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

Thank you so much, Susan, for your 5-star rating of TheInsoleStore.com! We really appreciate it. We're glad that you liked our quick delivery too!

Posted 2 years ago

“I found what I needed. Although the price is higher than I liked it was something I had to have.”

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Posted 2 years ago

Thank you so much for the 4-star rating! We appreciate your feedback and understand that the price of your product may have been higher than what you would have liked. Please rest assured that our pricing is the lowest we are able to provide to our customers. We strive to provide the best quality products at affordable prices, but we understand that sometimes you need something that's a bit more costly. Thank you for your support and we hope to serve you again in the future!

Posted 2 years ago

“I'm a runner and an MTB rider. I was using my running insoles for riding. I had numerous problems witch my arch area and the ball of my foot. The running insoles were too big and caused my foot to lose circulation due to the height of the insoles. I selected a lower insole compared to my othe insoles. I purchase from TheInsoleStore and had instant relief. Additionally the foot bed does not allow the foot to move while riding and the reduced arch area allows for proper blood circulation while riding.”

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Posted 2 years ago

Thank you, Raymond, for your great 5-star rating ofTheInsoleStore.com! We're so glad that your switch to a lower insole worked out and that you found the foot bed to be just what you needed. We strive to provide the best products to our customers for all their needs, and it sounds like you have found the perfect fit!

Posted 2 years ago

“You continue to carry the product I need! It’s easy to order and comes right away”

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Posted 2 years ago

Thank you so much Elizabeth for your 5-star rating of TheInsoleStore.com! We are so pleased to have provided a product that has met your needs and satisfied you so much that you have been a returning customer for our store. We are delighted to know that you continue to find our ease of ordering and quick shipping useful - thank you for being a loyal customer!

Posted 2 years ago

“Excellent source for insoles. Have used the business previously. any advise I get is excellent.”

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Posted 2 years ago

Thank you, Michael, for giving TheInsoleStore.com a 5-star rating! We are glad to hear that you had a good experience with us and that you have previously used our business. It's very rewarding to know that you find us to be a trusted source for insoles and that the advice you get from us is excellent. We appreciate your feedback!

Posted 2 years ago

“Great service, item came faster than indicated. Size was too big, my fault, but return and exchange for proper size was smooth and without additional cost to me.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, David! We are delighted to hear that you experienced great service, and appreciate that the return and exchange process was smooth and without additional cost. Thank you for your feedback - we look forward to seeing you again!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews