TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The website was easy to maneuver, ordering was simple, shipment was prompt, prices were excellent, and customer service was superb. What can I say? I would order from TheInsoleStore again in a heartbeat!”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating! We are delighted that you had a great experience. We strive to keep our website easy to use, our ordering simple, shipment fast, prices excellent, and customer service superb. We appreciate your loyalty and look forward to working with you again in the future. Thank you again for being a repeat customer!

Posted 2 years ago

“Easy to order and fast delivery”

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Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com! We are glad to hear that you found the ordering process straightforward and that you received your items quickly. We appreciate your kind words and your continued support.

Posted 2 years ago

“it was very easy to shop at The Insole Store website.”

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Posted 2 years ago

Thanks for the 5-star rating, Bruce! We appreciate you taking the time to provide such an excellent review. We're glad you found it easy to shop with us at TheInsoleStore.com!

Posted 2 years ago

“Website was like any other.”

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Posted 2 years ago

Thank you so much for your positive feedback, Dawn! We really appreciate your kind words about TheInsoleStore.com. We strive to make our customers happy by providing a wide selection of quality insoles along with efficient customer service. We truly value all your input and are thrilled to hear you’ve had such a great experience with us. Please don’t hesitate to reach out if you ever need help with any of our products or services, or if you need help finding anything on our website. We hope to serve you again in the future!

Posted 2 years ago

“Ordering was easy, received items very quickly would definitely recommend to anyone looking for orthotics”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're glad to hear that ordering was easy and you received your items quickly. We appreciate your recommendation and hope you found the orthotics you were looking for!

Posted 2 years ago

“Product was in stock with quick shipping.”

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Posted 2 years ago

Thank you so much for the awesome 5-star rating, Mark! We are so glad to heart that you had a great shopping experience with us, and that the product you wanted was in stock and shipped quickly! We really appreciate you taking the time to provide us with your feedback.

Posted 2 years ago

“I was very satisfied with the memory foam inserts, they were the best that i have ever bought!!! Amazing!!!”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so happy to hear that you are satisfied with your inserts, and that they are the best you have ever bought! We hope you continue to enjoy them, and we look forward to serving you again in the future.

Posted 2 years ago

“Thank you”

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Posted 2 years ago

Thank you, Jennifer, for your amazing 5-star rating of TheInsoleStore.com! We really appreciate your appreciation of our store and products. Thank you!

Posted 2 years ago

“Great service, super product, very happy with purchase”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so pleased that you are happy with your purchase and that our great service and top-notch products have made for a super experience. We appreciate your kind words and feedback!

Posted 2 years ago

“Very comfortable and supportive”

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Posted 2 years ago

Thank you for your positive feedback, Lora! We are thrilled to hear that you found your insoles to be very comfortable and supportive. We really appreciate your loyalty and we look forward to serving you again in the future.

Posted 2 years ago

“The correct product arrived swiftly.”

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Posted 2 years ago

Thank you for your great review and 5-star rating of TheInsoleStore.com. We are delighted to hear that the correct product arrived swiftly for you. We greatly appreciate your business and support!

Posted 2 years ago

“The ordering process went well, and the delivery was good”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Scott! We really appreciate your feedback. We're glad to hear that the ordering process went well and the delivery was good. We'll keep working to provide customers like you with the best shopping experience.

Posted 2 years ago

“Poor, slow delivery”

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Posted 2 years ago

Thank you for your feedback, Craig. We are sorry to hear that you are disappointed in the speed of your order delivery! We show that your order left our warehouse on 6/5/23 and was marked as delivered on 6/8/23. You chose our Free Shipping method at checkout, which has an estimated delivery time frame of 5-7 days, so your order arrived more quickly that we estimated. We do offer expedited shipping options at checkout, should you ever need to pay to receive your order more quickly in the future. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Easy order and check out!!!”

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Posted 2 years ago

Thank you so much for your 5-star rating ,Joseph. We're glad to hear that ordering and checking out on TheInsoleStore.com was easy for you!

Posted 2 years ago

“There were so many options on the website, I called customer support and got help from a very nice representative. Completed my order online. Fingers crossed they help.”

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Posted 2 years ago

Thank you for your feedback, Carla! We are so happy to hear that one of our product specialists was able to assist you in finding an insole that meets your needs! We hope they work out well for you once you receive them. We hope to serve you again in the future!

Posted 2 years ago

“Good experience”

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Posted 2 years ago

Thank you for your kind words, Brett, and for taking the time to leave us a-4 star rating! We're glad to hear that you had a good experience with TheInsoleStore.com.

Posted 2 years ago

“I have purchased insoles for my son for years now. They help his arches from leaning inward, which helps his feet feel better. I receive them quickly. The ordering process is easy to use.”

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Posted 2 years ago

Thank you so much for your 5-star review of TheInsoleStore.com, Victoria! We are so happy to hear that your son has found the perfect insoles for his needs. We are also happy to know that you receive your order quickly each time you shop with us, and that the order process is simple for you each time. Thank you for trusting us with your son's foot care needs over the years. We appreciate your support and loyalty!

Posted 2 years ago

“Fast shipping, very communicative by email on order status and shipping. Purchased Total Support insole and it appears to be a quality product--have worn only one week so we'll see! Easy transfer between shoes. Would like to see this model with even higher arches and thinner heel, but it is working better than most of the insoles I have used over many years. I wish I could review it again in about three months!”

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Posted 2 years ago

Thank you so much for your positive feedback of TheInsoleStore.com, John! We are pleased to hear that you appreciated our fast shipping and order status communications through email! We are also happy to hear that the Spenco Total Support Max Insoles are working out well for your needs so fa, We do offer many different insole brands, some with a similar support to the Spencos but with a higher arch. If you are interested in a product recommendation, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We hope you continue to enjoy your insoles, and we hope to serve you again in the future!

Posted 2 years ago

“I haven't received the PowerStep Pinnacle in soles yet but I really love the fact that they are made in the USA.”

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Posted 2 years ago

Thank you, Gordon, for giving TheInsoleStore.com a 5-star rating! We are so glad that you appreciate that our PowerStep Pinnacle Insoles are made in the USA. We hope you enjoy them once you receive them!

Posted 2 years ago

“I'd give you 5 stars except your product is made in China”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Terence! We are happy to hear about your positive shopping experience with TheInsoleStore.com! We do offer insole brands that are not made in China, if you prefer something different. If you require further assistance with a return/exchange or product recommendation, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your loyalty and support!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews