TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I order from here every once in awhile. I like the original one. I get it for myself and a co-worker. Always seems to help our flare ups of plantar faciitis.”

Helpful Report

Posted 2 years ago

Thanks for the 5-star rating, Darla! We are glad to hear you're a occasional customer of ours who enjoys our PowerStep Original Insoles. It's great that you get them for yourself and your co-worker, and that it helps with your plantar fasciitis flare-ups. Thank you again for your positive review!

Posted 2 years ago

“Ordering was okay but when I received the innner soles I tried one pair immediately! Absolutely without question the worst inner soles I EVER purchased. I will NEVER buy anything from your site again. Ok am on my feet all day and this is the WORST they have ever felt!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Mark! We are happy to hear that the order process was a positive experience for you. We are so sorry to hear that the Superfeet insoles you purchased were not a good fit for your needs! We are more than happy to accept them back for a return or exchange of another product as they are covered under our Wear Test Guarantee for 60 days. As we carry a wide variety of insoles and insole brands, it is possible we carry a different insole that is better suited to your needs. If you would like assistance with a product recommendation, please feel free to reach out to us as one of our product specialists would be happy to assist you! We can be reached at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Have been a customer for many years and have always had good results. Thanks for being there!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-rating, William! We really appreciate it. We're so glad to hear that you have been a customer of ours for many years and that you have always had good results. We thank you for your loyalty and look forward to continuing to provide you with top-notch service!

Posted 2 years ago

“This was the most convenient way to get the insoles that my doctor recommended.”

Helpful Report

Posted 2 years ago

Thank you so much, Kenneth, for your 5-star rating of TheInsoleStore.com! We are glad to hear that our store was the most convenient way to get the insoles that your doctor recommended. We really appreciate your loyalty and are so glad that we could meet your needs. Thank you again for your kind words and for being a loyal customer.

Posted 2 years ago

“Very easy and fluid to fill out payment etc.”

Helpful Report

Posted 2 years ago

Thank you so much, Jack, for your 5 star rating of TheInsoleStore.com. We're so glad you found the checkout process easy and fluid! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“I have been wearing the Birkenstock Blue beds for 30 yrs and appreciate that I can order them from your company. I have ordered from this company many times with always the great fast service. Thanks also for carrying the Narrow width in the Traditional heeled!!”

Helpful Report

Posted 2 years ago

Thank you so much, Diane, for giving us a 5-star rating! We are so pleased to hear that you've been wearing Birkenstock's Blue footbeds for 30 years and that you've been ordering from us multiple times over the years. We are so glad to hear that you appreciate our fast service as well. We hope to serve you again in the future!

Posted 2 years ago

“I bought this product years ago and made the mistake of not replacing it when it wear out.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We appreciate your loyalty to our products over the years. It's wonderful to hear that you have been using our insoles for years, and that they have been serving you well all this time. We appreciate your business and continued support!

Posted 2 years ago

“Very easy to use web site. Fast delivery.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating, James! We are glad to hear that you found our website easy to use and that you received your order swiftly. We appreciate you taking the time to leave such kind feedback and hope to serve you again in the future!

Posted 2 years ago

“Never received my order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Dwight! This is a request to review your shopping experience with TheInsoleStore.com. You will receive a separate email to review your product after you have received your order. Your order left our warehouse on 5/31 and is currently in transit to you. Canada orders are currently averaging 2 weeks to be delivered. If you require further assistance from us, please feel free to reach out to us at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“The delivery was quick and ordering was easy. Unfortunately I had to return them they weren't the exact ones I had before. After searching the site couldnt find them. Return was easy. I would order again if they have what I need.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ellen! We are so happy to hear that your order arrived to you quickly and that you found the order process to be simple. We are sorry to hear that your insoles were not the exact model you had in mind. Upon looking at your order history with us, we show that you have only placed one order with us so we were unable to look up your past orders to see which insole you were wearing previously. If you are able to let us know the name of the insole you were wearing previously, we are happy to let you know if we carry it in our store. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Great products, great price. Lightning fast shipping.”

Helpful Report

Posted 2 years ago

Thank you so much, Matthew, for your 5-star rating of TheInsoleStore.com! We appreciate your loyalty and we are thrilled to hear that you think our products are great and that our prices and shipping are lightning fast. We value your feedback and thank you for choosing us!

Posted 2 years ago

“Very easy to order and arrives quickly.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We appreciate your taking the time to leave a review. We're glad that you found ordering from us to be very easy, and that your order arrived quickly. Thanks again for your feedback!

Posted 2 years ago

“Thank you for an easy, safe transaction. Our shipment arrived on time. The Memorial Day coupon was very much appreciated.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of TheInsoleStore.com, Kimberly! We are so pleased to hear that your transaction with us was easy and safe and that the shipment arrived on time. Additionally, we are pleased to hear that you were able to take advantage of our Memorial Day Sale. We hope you have a great day!

Posted 2 years ago

“Easy to reorder items that I purchased in the past. Quick shipment too!”

Helpful Report

Posted 2 years ago

Thank you so much, Rob, for the terrific 5-star rating! We are so glad you found it easy to reorder items that you've purchased in the past as well as for the quick shipment! We are so grateful for your loyalty and for being a repeating customer. We appreciate your continued support, Rob!

Posted 2 years ago

“You're website is great and easy to navigate.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating and for being a returning customer! We really appreciate that you find our website great and easy to navigate. It's so wonderful to hear that we've been able to provide you with an enjoyable experience! Thank you for your support!

Posted 2 years ago

“The packaging for mailing was horrible. item arrived damaged. Never ordering here again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback! We are so sorry to hear that your item arrived damaged. We do ship our orders out in polymailers to help cut down on the costs of shipping, and the product boxes can sometimes arrive banged up depending on how they were handled while in transit. We sincerely apologize for that! We are more than happy to replace your damaged item or offer you a full refund for it. We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 2 years ago

“Good product; prompt delivery. Thanks”

Helpful Report

Posted 2 years ago

Thank you so much for your generous 5-star rating, Vinh! We are so pleased your experience was positive and you were pleased with your insoles and prompt delivery. We appreciate having customers like you who choose to stay loyal to TheInsoleStore.com - thank you again!

Posted 2 years ago

“Products came quickly, size was perfect, and I'm enjoying wearing them in my 2 favorite shoes.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are pleased to hear that your products came quickly, were sized perfectly, and that you are enjoying wearing them in your 2 favorite pairs of shoes! We appreciate your positive feedback and hope to serve you again in the future.

Posted 2 years ago

“I walked in comfort today after getting my gel insert. It is a little bulkier than my previous ones but is comfortable. I use inserts not because my feet hurt, but because they give just enough lift that my hips do not hurt when I walk...I know it sounds strange, but these inserts work.”

Helpful Report

Posted 2 years ago

Thank you for your 40star rating of TheInsoleStore.com. We appreciate your feedback and are pleased to hear that you are able to experience comfort after trying our gel insert. It's great to hear that it helps with aligning your hips as well! Thanks again for your review!

Posted 2 years ago

“They came on time and in great shape but they were too big, so we sent them back.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a 5 star rating for TheInsoleStore.com! We're glad to hear that the insoles came on time and in great shape, even though they didn't fit. We truly appreciate your loyalty as a returning customer.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews