TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent”

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Posted 2 years ago

Thank you, Ann, for your 5 star rating of TheInsoleStore.com! We are thrilled to hear that your experience was excellent!

Posted 2 years ago

“The Pedag Holiday insoles are my preference so those are the only ones I look for. They are in every pair of my shoes- and that's a lot!”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We're so glad to hear that you have found success with the Pedag Holiday Orthotic Arch Support Insoles and they're in every pair of your shoes. We are grateful for your loyalty to our store and appreciate you as a customer. Thank you again for your rating!

Posted 2 years ago

“Been getting insoles for years and never had a bad pair,”

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Posted 2 years ago

Thank you so much, James, for your 5-star rating of TheInsoleStore.com! I'm so glad to hear that you have been getting insoles from us for years and never had a bad pair! We really appreciate your kind words and patronage. Thank you for choosing us!

Posted 2 years ago

“The inserts are very comfortable”

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Posted 2 years ago

Thank you so much for your feedback about TheInsoleStore.com. We really appreciate you taking the time to let us know how we're doing! We're so glad to hear that you found our website easy to use, and that you got your product in a reasonable time. We work hard to make sure each of our customers is satisfied, so it's great to see that the effort paid off for you. Please don't hesitate to reach out if you ever need any assistance in the future. Thanks again for your kind words! It's really great to know that our efforts have made a positive impact.

Posted 2 years ago

“Always easy to order, and my insoles are always in stock. Delivery is fast, and they came in good condition. My husband now orders insoles from you! We are both very happy and will continue to be customers.”

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Posted 2 years ago

Thank you so much for your fantastic 5-star review of TheInsoleStore.com! We truly appreciate your continued patronage and are delighted to hear that your preferred insoles are always in stock, delivery is fast, and that your husband now orders from us as well. We thank you for your loyalty and look forward to continuing to provide you with exceptional service!

Posted 2 years ago

“Although I have my insole preference narrowed down to a fine point, there is a wide variety of manufacturers & types available for someone who isn’t quite as set on a product to explore. Browsing, selecting, & checking out are easy.”

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Posted 2 years ago

Thank you Shawn for your incredibly kind 5-star rating of TheInsoleStore.com! We are so happy that you appreciate our wide assortment of insoles, as well as the ease of finding a product, selecting it, and checking out. We are grateful for your loyalty to our store and look forward to helping you find the perfect insole in the future.

Posted 2 years ago

“Great product! I have been using it for years.”

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Posted 2 years ago

Thanks so much for your 5-star rating of TheInsoleStore.com - we really appreciate it! We're thrilled to hear that you have found and insole that truly meets your needs. We also appreciate that you are a loyal customer - thank you!

Posted 2 years ago

“Very professional and detailed customer service is always good”

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Posted 2 years ago

Thank you very much for your 5 star rating of TheInsoleStore.com! We appreciate your positive review, and we are so pleased that you found our customer service to be very professional and detailed. We truly appreciate your loyalty, and look forward to serving you again in the future.

Posted 2 years ago

“I ordered the soft insole supports, they came quickly”

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Posted 2 years ago

Thank you, Cathy, for your 5-star rating of TheInsoleStore.com and your loyalty as a customer. We appreciate your review of your inserts, and we're glad they arrived quickly for you!

Posted 2 years ago

“Glad I found The Insole Store. Perusing the website was easy either on laptop or phone. Search worked well. The information available for the metatarsal pads was very detailed and appreciated. The insoles were not on size, but I need them more for my heels than my toes.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We’re thrilled you had such a great experience perusing our website on your laptop and phone. We’re especially glad you found the information available on metatarsal pads to be so detailed and helpful. We appreciate your feedback and hope you can make use of your insoles for your heels. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“My husband and I both wear these insoles and love them”

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Posted 2 years ago

Thank you so much, Vickie, for the 5 star rating! We are so glad to hear that both you and your husband have found an insole that meets your needs! We are so grateful for customers like you that have been loyal to TheInsoleStore.com.

Posted 2 years ago

“Quick and easy.”

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Posted 2 years ago

Thank you so much for your 5-star rating for TheInsoleStore.com! We are glad that you found the ordering process to be quick and easy. We appreciate your business!

Posted 2 years ago

“Order filled as expected.”

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Posted 2 years ago

Thank you so much for rating TheInsoleStore.com 4 stars! We're really pleased to hear that your order was filled as expected. We pride ourselves on providing exceptional service, and it's great to know that you experienced that from us. Thank you again for your wonderful review!

Posted 2 years ago

“Good selection, fair prices.”

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Posted 2 years ago

Thank you so much, Larry, for your 5 star rating of TheInsoleStore.com! We really appreciate your feedback that our selection is good and our prices are fair. We are so grateful for your loyalty to us and we hope to continue to provide you with quality insoles.

Posted 2 years ago

“These are great in my sneakers I wear for work I will definitely order more”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com, Cody! We are so happy to hear that your insoles are working out so well in your work sneakers that you are going to order another pair! We appreciate you trusting us with your foot care needs.

Posted 2 years ago

“The inserts I ordered (expedited delivery 5/26) have still not arrived. Will tell my husband's podiatrist at his next appointment, this Thursday.”

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Posted 2 years ago

Thank you for your feedback, Inge! We most sincerely apologize that you have not yet received your package, especially since you paid for Express Shipping. Upon looking at your tracking details, it appears as if your order is being returned to our warehouse. We will be reaching out to you privately to resolve this issue. We appreciate your business!

Posted 2 years ago

“Easy,convenient”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com! We are so pleased to hear that you found our service easy and convenient. We appreciate your support!

Posted 2 years ago

“Large selection. Fast service”

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Posted 2 years ago

Thank you so much for giving us a 5-star rating for TheInsoleStore.com! We're so glad you had an enjoyable experience shopping with us and appreciate your kind words about our large selection and fast service. We look forward to hopefully serving you again in the future!

Posted 2 years ago

“Very pleased”

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Posted 2 years ago

Thank you for your positive feedback, David! We are so happy to hear that you are pleased with your shopping experience! We thank you for your loyalty and support of TheInsoleStore.com.

Posted 2 years ago

“the website was clear. the assistance in selecting the right insole was very healpful”

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Posted 2 years ago

Thank you so much for your 4 star rating of TheInsoleStore.com, Lindsay! We appreciate you taking the time to review us. We're glad to hear that the website was clear and you found the assistance in selecting the right insole to be helpful. We hope to serve you again in the future!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews