TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“You have too many credit and debit cards listed that are now invalid. Then you have to check out as a guest to put your new debit or credit card numbers in.”

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Posted 2 years ago

Thank you for your feedback, Linda! This sounds like you may have your credit card information saved on your phone or computer as we do not keep any card information on file for customer privacy. If you have any questions, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294.

Posted 2 years ago

“The delivery was very timely. Four days after I placed the order it arrived in the mail.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so happy to hear that your order arrived within 4 days. We appreciate your kind words about our delivery service.

Posted 2 years ago

“received what I asked for”

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Posted 2 years ago

Thank you, Jerry, for your 4-star rating of TheInsoleStore.com! We appreciate that you received what you asked for. We hope you enjoy it and we hope to serve you again in the future!

Posted 2 years ago

“Sent a question about an item and they responded quickly. Was so impressed with response time that I placed my order with them.”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We're so glad to hear that you were impressed with our response time and we hope you enjoy your purchase! We appreciate your business.

Posted 2 years ago

“I’m wondering what the hold up is?”

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Posted 2 years ago

Thank you for your feedback, Nolan! We show that your order left our warehouse on 8/11/23 and is expected to be delivered today. You selected our Standard/Free Shipping method at checkout, which has an estimated delivery time frame of 3-5 days. We hope you enjoy your order once you receive it, and if we can help with anything else please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294. We appreciate your business!!

Posted 2 years ago

“I have a messed up back from military injuries. I’ve found SofSol I’ve liked them since the first I found them. It used to be50 mile trip up 50 back just to get them. Now it’s the second time over the computer. I try to get them in all my stuff. It takes the pressure of my back, legs, low back. Thanks Henry E White Jr”

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Posted 2 years ago

Thank you, Henry, for your 5-star rating of TheInsoleStore.com! We are so grateful for your loyalty and appreciate your support. It's wonderful to hear that you got relief for your military injuries with our product. We are so glad that you can conveniently purchase our insoles online rather than having to travel to get them. Thank you again for your kind review.

Posted 2 years ago

“I bought two types of insoles for my husband. They came yesterday so he hasn't had time to use them much but he has had some in the past. He had Achilles pain and just quite a bit of pain one summer a few years ago. These insoles relieved most all of the pain. He has used them ever since.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com. We are so glad to hear that your husband has found so much relief from the insoles you bought from our store. We truly appreciate your kind words and we are glad that the insoles have worked so well for him over the years.

Posted 2 years ago

“Have ordered from this store several times .Always an easy process and VERY GOOD service!!!”

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Posted 2 years ago

Thank you so much for the 5istar rating, Lilli! We are so pleased that you have ordered from our store several times and have always had an easy process and very good service! We appreciate your loyalty and look forward to continuing to provide you with great service.

Posted 2 years ago

“TheInsoleStore did not have the arch support I usually purchase in my size. This is the first time I have shopped at TheInsoleStore that they did not have the arch support in my size. I immediately contacted the store by email and got a quick response letting me know that they would have my size soon and would email to let me know when available. They did and I was able to order. This is great customer service. Most companies take days, if ever, to get back to an inquiry.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star rating, Al! We are so glad that TheInsoleStore.com was able to provide you with great customer service and that you were able to order the arch support you needed when it came back in stock. We appreciate your loyalty as a customer and are grateful for your 5-star review!

Posted 2 years ago

“I have ordered these before and they always work well.”

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Posted 2 years ago

Thank you so much for the 4-star rating, Martha! We really appreciate your feedback and loyalty. We're thrilled to hear that you've had good experiences with our products - we're glad to know that we're doing something right! We hope you enjoy your insoles & we look forward to serving you again in the future!

Posted 2 years ago

“The insoles and pads that I like to use in all of my footwear were easy to find and order on your website. Plus, you gave me that 10% discount. Thank you. I look forward to receiving the new items and will put them to use right away.”

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Posted 2 years ago

Thank you so much Kenneth for your 5- star rating of TheInsoleStore.com! We're glad that you were able to find the insoles and pads that you needed, and enjoyed the 10% discount we provided. We can't wait for you to receive and use your new items. Thank you again for your support!

Posted 2 years ago

“It was awesome. Especially because I could check out with Apple Pay.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're delighted to hear that you had an awesome experience, and the added convenience of being able to check out with Apple Pay was a nice plus We hope to serve you again in the future!

Posted 2 years ago

“Easy ordering and fast delivery.”

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Posted 2 years ago

Thank you so much for giving TheInsoleStore.com a 5-star rating, Patricia! We appreciate your feedback and are glad to hear that you found our ordering process and delivery system to be easy and fast.

Posted 2 years ago

“Absolutely love the insoles”

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Posted 2 years ago

Thank you so much, Margaret, for your excellent rating of TheInsoleStore.com and for being a loyal customer! We are thrilled to hear you absolutely love the insoles. We appreciate your business and look forward to seeing you again soon.

Posted 2 years ago

“As always in stock & quick delivery.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Rex! We are pleased to hear that TheInsoleStore.com always has in-stock items with quick delivery. We appreciate your loyalty - thank you!

Posted 2 years ago

“It was very easy to locate socks that I previously purchased in a merchandise tent at a tennis tournament and the process was simple to finalize my purchase.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Suzanne. We're glad to hear that you were able to quickly locate the socks you needed and that the purchasing process was straightforward. Your feedback is greatly appreciated.

Posted 2 years ago

“Very lightweight and soft yet supportive.”

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Posted 2 years ago

Thank you so much, Maurya, for your 5-star rating of TheInsoleStore.com! We are so pleased that you are happy with your insoles - very lightweight and soft yet supportive - and we appreciate your support! We hope to serve you again in the future.

Posted 2 years ago

“Confusing site”

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Posted 2 years ago

Thank you for your feedback, Patrick! We are so sorry to hear that you found our website to be confusing. Should you ever have any questions or require further assistance from us in the future, please feel free to reach out to our Customer Service Team via our online chat feature, via email at Help@theinsolestore.com, or via phone at 866-858-1294. Our Customer Service Team is available Monday-Friday 9:00AM-5:00PM EST for assistance with anything you may need. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“Fast and easy and I like the 30 days satisfaction return policies 😍”

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Posted 2 years ago

Thank you so much for your five-star rating, Abdul! We are so happy to hear that you had a fast and easy shopping experience with TheInsoleStore.com. We really appreciate you taking the time to leave a review!

Posted 2 years ago

“Get items in a timely manor”

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Posted 2 years ago

Thank you, John, for the 5-star rating of TheInsoleStore.com! We are delighted to hear that you received your items in a timely manner, and appreciate your loyalty as a customer. We look forward to serving you again in the future!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews