TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,157 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shopping experience was delightful. Went along without a hitch. Very pleased.”

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Posted 1 year ago

Thank you for the 5-star rating, Larry. We are delighted that you enjoyed your shopping experience with us and that it went along without a hitch. I appreciate your feedback!

Posted 1 year ago

“Easy to access and quick service.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Davlyn! We appreciate your feedback and are delighted to hear that you found us easy to access and that our quick service was satisfactory.

Posted 1 year ago

“good prices, speedy delivery!”

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Posted 1 year ago

Thank you so much, Michele, for giving TheInsoleStore.com a 5-star rating and for mentioning our good prices and speedy delivery! We appreciate your loyalty and are glad that you're happy with your purchase. Thank you for your continued support!

Posted 1 year ago

“All as expected!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted to hear that everything was as expected! We truly appreciate your loyalty to our store.

Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Thank you Richard for your 5-star rating of TheInsoleStore.com! We are delighted that our service was both quick and easy for you. We appreciate your feedback and are glad that we could be of help.

Posted 1 year ago

“Hope everything goes well as I need to try something! Hope these work. The reviews were very helpful and the shopping was the easy part.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are glad you found the reviews and shopping to be easy and helpful. We truly appreciate your feedback. We sincerely hope that the insoles we provided you with work as you need them to. Thank you for taking the time to review us!

Posted 1 year ago

“I hate to be the guy who complains about free stuff but... Your 5% Cyber Monday discount only amounted to $2.49 for me. Hardly even worth the effort. I was really hoping for something more substantial.”

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Posted 1 year ago

Thank you for your feedback, Phillip! We are so sorry to hear that you were disappointed with the discount amount received on your order during our Cyber Monday Sale. Our Black Friday/Cyber Monday Sale is typically a tiered sale where your discount is higher the more you spend. Oftentimes, our customers use this sale as an opportunity to stock up on their insoles for the year and save big. We do offer different sales and promotions throughout the year that require you to spend less to save, and we show that you are already signed up for our marketing emails to be alerted about those sales! We appreciate you taking the time to provide us with your insights, and we will certainly take your feedback into consideration for the future. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again!

Posted 1 year ago

“Good products and easy ordering process”

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Posted 1 year ago

Thank you so much, Bob, for your 5-star rating of TheInsoleStore.com! We are so grateful for your loyalty and your kind words about our good products and easy ordering process. It truly means a lot to us. Thank you!

Posted 1 year ago

“Seamless, easy to order once I found the insole I needed.”

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Posted 1 year ago

Thank you so much for the 5-star rating of TheInsoleStore.com, Aristea! We are delighted to hear that our ordering process was seamless and easy for you once you found the insole you needed. We appreciate your loyalty and support for our store.

Posted 1 year ago

“Find exactly what I need for insoles. Dr recommended. I like that I can choose from a large variety.”

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Posted 1 year ago

Thank you so much, Pamela, for your 5-star rating of TheInsoleStore.com! We appreciate your loyalty. We're glad to hear that you were able to find exactly what you need for insoles. It's great to hear that your doctor recommended our products, and that you could choose from a large variety. Thanks again for your kind words!

Posted 1 year ago

“Very easy to find what I love”

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Posted 1 year ago

Thank you so much for your five-star rating of TheInsoleStore.com. We are very pleased to hear that you found it very easy to find what you love. We appreciate your kind endorsement and support!

Posted 1 year ago

“I buy the Spenco insoles because my podiatrist recommended them. These are the second order I’ve purchased from the insole store and I’m very happy with their quality.”

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Posted 1 year ago

Thank you so much for the 5-star rating of TheInsoleStore.com, Michael! We are delighted to hear you have been able to find the best insoles for your needs, thanks to the recommendation from your podiatrist. We truly appreciate your loyalty and are grateful for your continued support. Thanks again!

Posted 1 year ago

“Pretty quick and easy. I wanted to get another couple of insoles for different shoes. Easy to find and easy to order.”

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Posted 1 year ago

Thank you so much, Kevin, for your 5-star rating of TheInsoleStore.com! We're glad you had a positive experience - it's great to hear that it was both quick and easy for you to find and order a couple of insoles for your different shoes. We appreciate your feedback!

Posted 1 year ago

“Website was easy to use. The descriptions were clear & easy to understand. There were multiple payment options which was also appealing. Found what I needed quickly & they shipped out really fast. I haven’t received them yet, but it’s only been a few days.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're so glad we could meet your needs and that the website was easy to use. We appreciate that you found what you needed quickly, and also that our payment options were appealing to you. We strive to provide fast shipping so we are delighted to hear that was true in your case. Thank you again for your wonderful review!

Posted 1 year ago

“the exact item I needed delivered in a timely manner”

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Posted 1 year ago

Thank you for your 5-star rating of TheInsoleStore.com! We are glad to hear that you were able to find the exact item you needed delivered in a timely manner. Your feedback is greatly appreciated.

Posted 1 year ago

“simple and easy purchasing experience I love this store, I come back every year and I am never disappointed!”

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Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating and for your kind words about TheInsoleStore.com! We are thrilled that you had such a positive experience with us and that you have been returning year after year; we are so glad to have you as a loyal customer!

Posted 1 year ago

“The shopping experience was very easy, it was real easy going through the process and appreciated that”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We appreciate your feedback that the shopping experience was easy and you enjoyed going through the process. We're so glad you had a pleasant experience!

Posted 1 year ago

“Great product, price, and customer service! Couldn't be happier! Thank you!”

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Posted 1 year ago

Thank you for your 5-star rating of TheInsoleStore.com! We greatly appreciate your kind words about our great product, price, and customer service. We're thrilled to hear that you're so happy with your purchase. Thank you for your support!

Posted 1 year ago

“Easy and well displayed pictures and descriptions”

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Posted 1 year ago

Thank you so much Bonnie for your 5-star rating of TheInsoleStore.com! We really appreciate your kind words about our easy and well displayed pictures and descriptions. We are truly thankful for loyal customers like you!

Posted 1 year ago

“It was very easy”

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Posted 1 year ago

Thank you so much, James, for your 5-star rating of TheInsoleStore.com. We are pleased that it was very easy to make your purchase and appreciate your loyalty. We thank you for your support and patronage!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,157 reviews