TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,157 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products, reasonably priced.”

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Posted 1 year ago

Thank you so much, Anne, for your amazing 5-star rating of TheInsoleStore! We really appreciate your loyalty and feedback. We are glad that you find our quality products to be reasonably priced. Thank you for your support!

Posted 1 year ago

“Site is easy to negotiate. Gives many options to filter searches. Easy check out.”

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Posted 1 year ago

Thank you so much for your kind words, Richard! We really appreciate your 5-star rating and are glad to hear that you found our site easy to navigate. It means the world to us to have a loyal customer like you. Thank you!

Posted 1 year ago

“Very easy to maneuver site”

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Posted 1 year ago

Thank you very much for giving TheInsoleStore a 5-star rating! We are so pleased you found our website to be very easy to maneuver and that you had a great experience. We appreciate your kind words and support.

Posted 1 year ago

“Didn't know Birkenstock sold insoles. Had their sandals and liked them. Shopping was a breeze all the way through checkout, but that's how it's supposed to be. I'll let you know what I think of the insoles a week or so after having worn them”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Cap'n Jay! We are happy that you found shopping process to be easy. We look forward to hearing what you think of the insoles once you have had the chance to wear them for a week or so!

Posted 1 year ago

“Thank you for your time”

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Posted 1 year ago

Thank you so much for the - star rating of TheInsoleStore, Rico! We are so grateful for your time and kind words - they mean a lot to us. Thank you for your time and for the fantastic review!

Posted 1 year ago

“Ordering was very easy.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore. We’re thrilled to hear that ordering was very easy for you! We appreciate your positive feedback and hope you have a great day.

Posted 1 year ago

“Only used the insoles for about a week now. I can tell my feet are not as tired after standing and walking for hours. Probably should buy another pair. Only draw back...it took so long to get. Mail is slow these days.”

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Posted 1 year ago

Thank you for your feedback, Karen! We are happy to hear that your insoles are helping to make your feet less tired after standing and walking for hours. We are sorry to hear that you are disappointed in the amount of time it took you to receive your order. Your order left our warehouse on 12/14/23 and scanned as delivered on 12/18/23, so it took 4 days to arrive to you. You chose our Free Shipping method at checkout, which has an expected delivery time frame of 3-5 days, so your order arrived within the expected time frame! If you ever need your order more quickly in the future, we do offer an Express Shipping method at checkout. We appreciate your feedback as well as your business!

Posted 1 year ago

“Quick and great service. Thanks!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore! We really appreciate your kind words as well as your business!

Posted 1 year ago

“Great user friendly site, couldn't have been any easier to access and review products and place an order. Looking forward to receiving my insoles!”

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Posted 1 year ago

Thank you so much for your 5 star rating, Wanda! We are pleased to hear that you found our website to be user friendly and that ordering was easy. We look forward to delivering your insoles soon!

Posted 1 year ago

“nive people”

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Posted 1 year ago

Thank you so much Janet for your amazing 5-star rating of TheInsoleStore. We appreciate your kind words and are proud to provide quality insoles for our customers!

Posted 1 year ago

“Thank you for everything. Can’t wait to try your product.”

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Posted 1 year ago

Thank you so much, Christopher, for your 5-star rating of TheInsoleStore! We really appreciate your kind words, and we're thrilled that you're looking forward to trying our product.

Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore! We’re so pleased to hear you enjoyed your experience. Thank you for being a loyal customer!

Posted 1 year ago

“First time customer. Website fine. Process as to be expected.”

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Posted 1 year ago

Thank you for your 5-star rating and kind words about TheInsoleStore. We're really pleased to hear you had a positive experience with us as a first-time customer, and that our website and processes were satisfactory. Your feedback is greatly appreciated!

Posted 1 year ago

“Can't wait to try the heel supports!”

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Posted 1 year ago

Thank you so much for your 5-star rating, Gwen! We really appreciate you taking the time! Can't wait to see what you think of the heel supports!

Posted 1 year ago

“The products came timely and well packaged”

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Posted 1 year ago

Thank you for taking the time to provide us with your 5-star rating. We are very pleased to know that our products arrived at your doorstep in a timely and well-packaged manner. Thank you so much for your kind words and for the continuous support.

Posted 1 year ago

“Always a pleasure quick and easy”

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Posted 1 year ago

Thank you Robert for your 5-star rating of TheInsoleStore! We always appreciate your loyal support and it's always a pleasure to provide you quick and easy service. Thank you again for your kind words!

Posted 1 year ago

“Everything went fine. I received my order today.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Raymonde! We are so glad to hear that everything went fine and that you received your order today. It means a lot to us here at TheInsoleStore!

Posted 1 year ago

“Easy to contact a phone representative. Representative was courteous and efficient. Would do business with them again.”

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Posted 1 year ago

Thank you so much for the wonderful 5-star rating of TheInsoleStore. We are so pleased to hear that our customer service representative was courteous and efficient and that you would do business with us again. We strive for excellent customer service and we are so glad that you had a great experience. Thanks again for the glowing review!

Posted 1 year ago

“Good experience”

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Posted 1 year ago

Thank you for your 5 -tar rating of TheInsoleStore! We are so glad to hear that you had a good experience and appreciate your favorable review.

Posted 1 year ago

“I have worn custom orthotics most of my life...in every shoe I wear. These orange insoles are exactly the same as my custom ones, at a fraction of the price. Very Happy!”

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Posted 1 year ago

Thank you so much, Susan, for your 5-star rating of TheInsoleStore.com. We truly appreciate your loyalty and are so glad that you have had such a positive experience with your orange insoles. It is always a pleasure to know that our customers have found a great deal and are as pleased with our products as you are. Thank you for your loyalty!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,157 reviews