TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,157 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was easy to make and it came quickly. I was very impressed.”

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Posted 1 year ago

Thank you so much, Michele, for your incredible 5-star rating of TheInsoleStore! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. We are glad to know that your order was a breeze to make and was delivered swiftly. Your kind words truly make our day! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we hope to serve you again soon!

Posted 1 year ago

“Very easy ordering process. I was finished in less than five minutes.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Ann! We're so glad to hear that our ordering process was very easy for you and that you were able to complete it in less than five minutes. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“Customer service good”

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Posted 1 year ago

Thank you so much for your 5-star review of TheInsoleStore, Alan! We are delighted to know that you found our customer service to be good. Providing exceptional customer service is something we strive for, and it's great to know that we met your expectations. We hope to serve you again in the future!

Posted 1 year ago

“Easy to find products.”

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Posted 1 year ago

Thank you so much for your five-star rating of TheInsoleStore, Rebecca! We are so happy to hear that you found it easy to find products on our website. We appreciate your business and look forward to serving you again in the future.

Posted 1 year ago

“The ordering system is a breeze, the shipping is alway very fast, and the products are always great. The entire process is always a success!”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We're thrilled to hear that our ordering system has been a breeze for you. Our team works hard to ensure a seamless and hassle-free experience for our valued customers like you. Additionally, we're delighted that our speedy shipping and exceptional products have met your expectations. Once again, thank you for your feedback and for being such a loyal customer. We look forward to assisting you with all your footwear needs in the future!

Posted 1 year ago

“I have not ordered from this company before, but I would buy from them again. They sent my insoles quickly, and they are out of stock at Spenco. I don't know if they have quit making them, but they are the insoles that work for my plantar fasciitis. I'm grateful that they still had them in stock. They arrived in perfect shape.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore, Susan! We are so glad to hear that you found exactly what you needed for your plantar fasciitis. It means a lot to us that we were able to provide you with the insoles that work best for you, especially since they are currently out of stock at Spenco. We understand how important it is to find the right product for your needs, and we're grateful that we could meet your expectations. Thank you for choosing TheInsoleStore, and we wish you continued comfort and relief from your plantar fasciitis!

Posted 1 year ago

“These insoles are for my wife. She says she loves, loves, loves them. Please do not discontinue them without replacing them with a similar product and let us know if this happens! Thanks so much. Mike B & Cynthia Bridgman”

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Posted 1 year ago

Thank you for your wonderful review, Mike! We are so happy to hear that your wife has found her perfect insoles! The 10 Seconds 3810's are fairly popular so they should be sticking around for a long time to come! If anything changes, we will certainly reach out and let you know. We appreciate your business and continued support of TheInsoleStore!

Posted 1 year ago

“easy & quick to place an order”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Betty! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're delighted to know that placing your order was easy and quick for you. Once again, thank you for your kind review and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“My experience was good because my doctor wrote down specifically what I should order.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating on TheInsoleStore, Nancy! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We hope to serve you again in the future!

Posted 1 year ago

“I have purchased many pairs of insoles from the insole store and they are always top notch. I will be a life long customer.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review of TheInsoleStore, Chris! We greatly appreciate your kind words and are thrilled to hear that you have found our insoles to be top-notch. We are grateful for your continued support as a loyal customer and are honored to have you as part of our insole family. Your trust and satisfaction mean the world to us, and we are committed to providing you with the highest quality products that enhance your comfort and well-being. Once again, thank you for your glowing review and for choosing TheInsoleStore. We look forward to serving you for many years to come!

Posted 1 year ago

“Easy website to maneuver.”

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Posted 1 year ago

Thank you so much, Julia, for taking the time to rate TheInsoleStore with 5 stars! We truly appreciate your support and are thrilled to hear that you found our website easy to maneuver. It's always our aim to provide a seamless and hassle-free shopping experience. Thank you again!

Posted 1 year ago

“Ease of website for purchase. Multiple options for payment”

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Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Cathrine! We are thrilled to hear that you had a positive experience with us and appreciated the multiple payment options we offer at checkout. We appreciate your business!

Posted 1 year ago

“No thank you”

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Posted 1 year ago

Thank you for your feedback, Paul! We appreciate your business!

Posted 1 year ago

“Quick delivery on the product we ordered. Here's hoping we're happy with it!”

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Posted 1 year ago

Thank you so much, Gail, for your 5-star rating of TheInsoleStore! We are thrilled to hear that our quick delivery met your expectations and we hope that you'll be just as happy with the product you ordered.

Posted 1 year ago

“Quick easy purchase, these are to replace insoles (the same) bought several years ago and I'm thrilled with them.”

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Posted 1 year ago

Thank you, Roger, for giving TheInsoleStore a 5-star rating! We are so pleased to hear that you found the whole purchase experience to be quick and easy, and that you are thrilled with the insoles that you bought here to replace ones you had bought several years ago. We appreciate your business!

Posted 1 year ago

“Easy order and received my order fast”

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Posted 1 year ago

Thank you so much for the 5-star rating of TheInsoleStore! We are grateful for your kind feedback and delighted to hear that ordering with us was easy and that you received your order fast. We hope to serve you again soon!

Posted 1 year ago

“Quick and easy Shipped right away”

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Posted 1 year ago

Thanks so much for your 5-star rating of TheInsoleStore, Dave! We appreciate your loyalty and are so glad to hear that your experience was quick and easy and your items shipped right away. Thank you for your support!

Posted 1 year ago

“The associate I spoke with on the phone who helped me place the order was great! He found the exact insoles I was looking for!!!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Scott! We truly appreciate your feedback. It's wonderful to hear that the associate you spoke with was able to find the exact insoles you were looking for. We hope to continue providing exceptional customer service in the future!

Posted 1 year ago

“Best prices and service for what insoles my wife and I use”

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Posted 1 year ago

Thank you so much, Dana, for your 5-star rating of TheInsoleStore! We are so happy to hear that you are pleased with our prices and service, and that we have the insoles you and your wife use. We deeply appreciate your loyalty and hope that TheInsoleStore can continue to be your go-to-place for insoles.

Posted 1 year ago

“Easy to make choice”

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Posted 1 year ago

Thank you, Andrew, for your 5-star rating of TheInsoleStore. We are glad that you found our selection of offerings easy to make a choice from.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,157 reviews