TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,157 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was were good, went well.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating, Melvin! We are so happy to hear that you had a good shopping experience. We value your feedback tremendously, and it means the world to us to have customers like you who appreciate our efforts. Thank you once again for choosing TheInsoleStore, and we hope to serve you again in the future! Best regards, [Your Name]

Posted 1 year ago

“Very satisfyed and easy to order. This is the 2nd time I bought these from you . I just ordered them so I haven't received them yet”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating, Tim! We are delighted that ordering from us has been an easy experience for you. Your loyalty means a lot to us, and we're honored that this is your second time choosing us for your insole needs. Thank you again for your kind words and for being a valued customer of TheInsoleStore!

Posted 1 year ago

“Great service! Great product! Thank you!”

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Posted 1 year ago

Thank you, Mark, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your kind words and we're delighted that our service and product met your expectations. Your support means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again, and we look forward to serving you in the future!

Posted 1 year ago

“I was sent your website from the customer care team of the original shoe manufacturer due to the insoles that came with the shoes were faulty. The selection on your site was great and the search process was easy. I would have appreciated a filter around running style to narrow my search a little more or description of the benefits of each feature (rigid vs. cushioned, etc.), but that was not a major concern. I am very happy with the experience and my purchase.”

Helpful Report

Posted 1 year ago

Chris, thank you so much for your 5-star rating and for taking the time to share your experience with TheInsoleStore. We are thrilled to hear that you had a great experience shopping with us. We understand the frustration of receiving faulty insoles, and we are glad that our website was able to provide you with a satisfactory solution. Your feedback regarding the running style filter and detailed descriptions of each feature is well-noted. We appreciate your suggestion. We have a wealth of information in our Insole Guide, should you ever need to know more about the products we carry: https://theinsolestore.com/pages/insole-guide, and our Customer Service Team is always more than happy to answer any questions you may have. Please feel free to reach out to us at Help@theinsolestore.com should you ever require assistance in the future. We appreciate your business and look forward to serving you again soon!

Posted 1 year ago

“They take care of me with the right stuff”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a fantastic 5-star rating, Gary! We truly appreciate your support and are thrilled to hear that we have been taking care of you with the right products. Our team is always here to ensure you receive the best insole solutions for your needs. We appreciate your loyalty and look forward to serving you again in the future!

Posted 1 year ago

“Experience was great. Easy to find product and checkout process was a breeze.”

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Posted 1 year ago

Thank you so much for taking the time to give TheInsoleStore a 5-star rating, John! We are thrilled to hear that your experience with us was great, and that you found our website easy to navigate and checkout process a breeze. Your positive feedback is truly appreciated. We value you as our customer and look forward to serving you again in the future!

Posted 1 year ago

“Always get helpful advice from Customer Service on what to consider purchasing.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a five-star rating! We are delighted to know that our Customer Service team was able to provide you with helpful advice on what to consider purchasing. Our goal is to always offer our customers the best possible assistance, and it's fantastic to hear that we met your expectations. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“They had the best price of the item I wanted.”

Helpful Report

Posted 1 year ago

Thank you for your glowing 5-star rating of TheInsoleStore! We are delighted to know that our prices met your expectations and that we offered the best price for the item you desired. At TheInsoleStore, we constantly strive to provide our customers with top-quality products at competitive prices, ensuring the best value for your money. Thank you again for taking the time to share your experience. We look forward to serving you again in the future!

Posted 1 year ago

“The girl that placed my order I spoke with two times.Very smart kind and such be employee of the year.So many young people have no people skills now.”

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Posted 1 year ago

Thank you so much for your stellar 5-star rating of TheInsoleStore, Patty! We sincerely appreciate your support and are thrilled to hear that you had an exceptional experience with us. We are extremely proud of Lovelyn, the girl who assisted you in placing your order. Her intelligence, kindness, and remarkable people skills truly make her an invaluable member of our team. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“I liked that it was easy to view details of all the products and compare them.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Jonathan! We are glad to know that you found it easy to view the details of our products and compare them. We strive to provide our customers with an effortless shopping experience, and your words of appreciation mean a lot to us. It was a pleasure serving you, and we hope to do so in the future as well!

Posted 1 year ago

“Great company”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, John! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our company. We appreciate your loyalty and look forward to serving you again in the future!

Posted 1 year ago

“Always easy to make my ourchasr”

Helpful Report

Posted 1 year ago

Thank you so much for awarding TheInsoleStore with a glowing five-star rating, Carol! We greatly appreciate your kind words and are thrilled to hear that making purchases with us has always been easy for you. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 1 year ago

“I've been a customer for several years. I've never been disappointed with the quality of their product. I would definitely recommend them to anyone with foot problems. Kathy”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating! We truly appreciate your loyalty and support as a customer over the past several years. Your kind recommendation to anyone with foot problems means the world to us. We are thrilled to have been able to consistently meet your expectations and provide you with the relief you need. Thank you for your ongoing support, Kathy. We look forward to serving you for many more years to come!

Posted 1 year ago

“It was easy to find what I was looking for and with unexpected small discount.”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Raquel! We truly appreciate your support and are thrilled to hear that you found exactly what you were looking for. We hope the unexpected small discount added an extra touch of joy to your purchase. Once again, thank you for choosing TheInsoleStore and for taking the time to leave us such a positive review. We look forward to serving you again in the future!

Posted 1 year ago

“Purchase process was simple and easy”

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Posted 1 year ago

Thank you so much, Martin, for your excellent 5-star rating of TheInsoleStore! We are thrilled to hear that the purchase process was simple and easy for you. We truly appreciate your support and we hope to serve you again soon!

Posted 1 year ago

“The price was the main factor. The insoles were apparently in stock. The shopping experioence was simple and clean.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jeff! We're glad to know that your insoles were in stock and that the shopping process was simple and clean for you. We strive to provide our customers with top-notch service while offering competitive prices, and it's great to hear that the price was a deciding factor for you. We hope to serve you again in the future!

Posted 1 year ago

“Locating what I was looking for and purchasing the product was easy. The information provided was helpful in making my decision to but and try this particular insole.”

Helpful Report

Posted 1 year ago

Thank you so much, Shannon, for your amazing 5-star rating of TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that you found our website easy to navigate and purchase the product you were looking for. We're glad that the information provided was helpful in making your decision to try our insole. We value your support and look forward to serving you again in the future.

Posted 1 year ago

“I own a pair of Birkenstock insoles that I purchased from Birkenstock and they no longer sell these, so I was excited to find these!”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Melissa! We understand how exciting it can be to find something that you have been searching for, especially when it's no longer available elsewhere. We are delighted that our selection of Birkenstock insoles was able to meet your needs and provide you with a solution. Thank you once again for choosing TheInsoleStore!

Posted 1 year ago

“Very pleased. Have used these Pinnacle Maxx Powerstep Pro inserts for years. Repeat customer of The Insole Store. Great service!”

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Posted 1 year ago

Thank you so much for your incredible 5-star review of TheInsoleStore, Kathy! We are thrilled to hear that you are very pleased with our products and service. It means a lot to us that you have been a repeat customer and have used our Pinnacle Maxx Powerstep Pro inserts for years. We truly appreciate your continued trust and support. Thank you again!

Posted 1 year ago

“did it all myself”

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Posted 1 year ago

Thank you for your wonderful 5-star rating of TheInsoleStore! We are so happy to hear that you had a positive shopping experience with us. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,157 reviews