TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,162 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best, good service”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Omar! We at TheInsoleStore.com are committed to providing the best service possible, and your satisfaction is always our highest priority. We value your loyalty and appreciate your kind words. Thanks again!

Posted 1 year ago

“Very fast and easy.”

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Posted 1 year ago

Thank you for your excellent 5-star rating and review of TheInsoleStore.com. We appreciate your loyalty and are glad to hear that our website was fast and easy for you to use. We thank you for your continued support.

Posted 1 year ago

“Dealing online with thos organization was easy peesy.”

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Posted 1 year ago

Thank you so much for your 5-star rating Andrew! We are so pleased to hear that you had a pleasant shopping experience with us. We really appreciate your kind words!

Posted 1 year ago

“Excellent products and customer service!”

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Posted 1 year ago

Thank you for your 5-star rating of TheInsoleStore.com! We are pleased to hear that you are enjoying our excellent products and customer service. We appreciate your support!

Posted 1 year ago

“Liked all of the relevant information about insoles, and the varied products that are available. Liked the video about how to see what type of arch I have.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore.com! We are delighted that you found the information about insoles and the varied products available to be helpful. We are especially glad that you found our video on how to identify your arch type useful. We really appreciate your feedback!

Posted 1 year ago

“I found everything that I was looking for. I've purchased from you before, so it was mostly about re-finding specifically what I wanted and making sure you had it in stock.”

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Posted 1 year ago

Thank you, Bill, for your 5-star rating of TheInsoleStore.com! We are thrilled to hear that you were able to find everything that you were looking for and glad that you have chosen to shop with us again. We really appreciate your loyalty and support.

Posted 1 year ago

“Great website. Easy to maneuver. Describes products well. Quick ship.”

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Posted 1 year ago

Thank you, Maribeth, for your 5-star rating of TheInsoleStore.com. We greatly appreciate your kind words about our website being easy to maneuver and our product descriptions being well done. We also strive to ensure quick shipping of orders and are so glad that you took advantage of this! We are so grateful to have such a loyal customer like you, and thank you for your ongoing support.

Posted 1 year ago

“Customer service is always very responsive.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad that you had a great experience and that our Customer Service Team is consistently responsive! We truly value your feedback and hope to see you again soon.

Posted 1 year ago

“Love love these insoles. Just wish Fleet Feet still carried them.”

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Posted 1 year ago

Thanks so much for the 5 star rating Candace! We appreciate your kind words. We're glad you love these insoles and we understand your sentiment about Fleet Feet. Thanks again!

Posted 1 year ago

“Sales person was very helpful. Love the purchase.”

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Posted 1 year ago

Thank you so much, Cynthia, for your 5-star rating of TheInsoleStore.com! We are so glad to hear that our Customer Service representative was helpful and that you love your purchase. We can't wait to serve you again soon!

Posted 1 year ago

“My shopping experience -user friendly -easily navigated the site -ease of purchase -many option for the specific insole I was looking for”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, John! We are thrilled to hear that you were pleased with your shopping experience at TheInsoleStore.com. It is fantastic to know you found our website to be user friendly, easily navigated and you had many options to choose from. We really appreciate your loyalty and we hope you'll keep shopping with us again soon.

Posted 1 year ago

“Fantastic softest insoles fit perfectly in my Merrell Encore slip on shoes. I like them better than the fur lined insoles they came with. Delivery was super fast. Will definitely purchase again”

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Posted 1 year ago

Thank you so much for the 5 star rating, Amy! We are so glad to hear that you are happy with your insoles and that you enjoyed the speedy delivery! We look forward to you coming back soon!

Posted 1 year ago

“So easy to order! The people I spoke with were also very helpful!”

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Posted 1 year ago

Thank you so much for the 5-star rating, Mark! We are glad to hear that your ordering experience was so easy and that the Customer Service representative you spoke with was helpful. We're grateful to have such a loyal customer like you!

Posted 1 year ago

“This was my first order with the The Insole Store. Placing the order was easy and delivery was quick. The insoles fit and feel great, very satisfied with everything. Will be ordering more for other shoes.”

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Posted 1 year ago

Thanks so much for your 5-star rating of TheInsoleStore.com! We are so happy to hear that your first experience with us went so well. We're glad you found the ordering and delivery process simple and that the insoles fit and feel great. We look forward to seeing you again soon!

Posted 1 year ago

“The site is easy to use..my delivery was fast. I'm happy. Definitely will continue to order from The Insole store.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Cherie! We are so pleased that you found our site easy to use and that your delivery was fast. We truly appreciate your loyalty and are delighted to have you as a customer. Thank you again for your support of TheInsoleStore.com!

Posted 1 year ago

“The shopping experience was great, I received my order before the date.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore.com! We are delighted to hear that your shopping experience was great and that you received your order before the expected delivery date. We really appreciate your kind words and your support. Thank you again for giving us the chance to serve you!

Posted 1 year ago

“I like the quality of the insoles and they arrive in a very timely manner.”

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Posted 1 year ago

Thank you for your 5-star rating of TheInsoleStore.com, James! We are so glad to hear that you like the quality of the insoles and that they arrived to you in a very timely manner. We truly appreciate your loyalty and thank you for being a part of TheInsoleStore.com family!

Posted 1 year ago

“I had no problems ordering the shoes.”

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Posted 1 year ago

Thank you so much for your fabulous 5-star rating of TheInsoleStore.com. We are glad to hear that you had no problems ordering the shoes - that's always a bonus! We truly appreciate your continued loyalty. Thanks again for being part of the TheInsoleStore.com family.

Posted 1 year ago

“Love my insoles”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Richard! We're thrilled to hear that you "love your insoles!" We hope you continue to enjoy them, and we appreciate your business.

Posted 1 year ago

“Thanks for offering high arch max supports and also mailing them so quickly. Spence is a good product as I have used them in the past.”

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Posted 1 year ago

Thanks so much for your fantastic 5 -tar rating of TheInsoleStore.com, Joan! It means a lot to us. We are thrilled to hear that we had the insoles you were looking for. Our Spenco insoles are quite popular, and we are happy to hear that you have found success with them in the past. We hope you enjoy them, and we appreciate your business!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,162 reviews