TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt and excellent service. I initially ordered an insole for the wrong foot. The Insole Store immediately sent me the correct one and refunded me for the return of the one I had ordered in error. Well done! Stephen McCormick, Ireland”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Stephen! We appreciate your business!

Posted 3 years ago

“There is an incredibly wide range of items available. I purchased the "PowerStep" heel lifts and liked them enough to purchase one for every pair of shoes in a subsequent order. Once I peeled off the smallest layer, the 1/2 inch height perfectly corrected for my shorter leg (post knee replacment). Although they are advertised as being moveable from shoe to shoe, I would prefer a slightly more adherent bottom surface, since, in some shoes, they tend to slide forward. Order fulfillment was extremely rapid and the orders accurate.”

Helpful Report

Posted 3 years ago

Thanks again, William! We are so glad the heel lifts worked out well for you!

Posted 3 years ago

“Still waiting for shoes to arrive”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Claire. Our first review request asks about your shopping experience. Once the order arrives, we ask for your review of the product. We are located in the United States. All international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. When your order shipped, a confirmation with tracking was sent. If you need any help following that tracking, just let us know. We're happy to help.

Posted 3 years ago

“Great shoes. Comfortable and easy to get on and off. My wife got some and so did her parents”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Patrick! We appreciate your business!

Posted 3 years ago

“I ordered Uggs sheepskin I soles for my 12 year old slippers and my husbands 20 year old Uggs boots. So pleased we could get a few more years of wear!”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Gretchen! Thank you for your business!

Posted 3 years ago

“Never received them”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Connie. We have reached out multiple times via email, as recently as Friday regarding your order. We do ask that you check your spam and other folders if you have not received. We appreciate your business and are happy to help with your order.

Posted 3 years ago

“AS AN ISRAELI RESIDENT,I HAVE TO PAY CUSTOM DUTIES FOR IMPORTING MERCHANDISE WITH A VALUE OF OVER $75 ,EXCLUDING SHIPPING. CONTRARY TO CUSTOM REGULATIONS;THIS SELLER CONSISTENTLY OVERVALUES THE MERCHANDISE ON CUSTOM DECLARATION FORM CN22,CAUSING THE IMPOSITION OF CUSTOM TAXES ON MY ORDER. MY RECENT ORDER WAS FOR $67.50.THE SELLER PUT A VALUE ON FORM CN22 FOR $100.THUS I HAD TO PAY TAXES OF $18.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Sheldon. As we always list for you and as noted on our website's policy, TheInsoleStore.com ships orders duties & dues unpaid (DDU). Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and other fees levied by the destination country. These charges are the recipient's responsibility, as are any other fees charged by the customs or import authority of the destination country. TheInsoleStore.com does not ship any packages duties & dues prepaid. We do not claim, label, or otherwise mark items as "gifts" or "samples." When ordering from us, the recipient is the importer of record and must ensure compliance with all laws and regulations of the destination country. The recipient is responsible for assuring that the product can be lawfully imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for further information prior to placing your order if you have any questions. Standard customs forms call for the MSRP value of the item along with the amount paid. We have no control over the destination country's customs/duties handling of the order.

Posted 3 years ago

“I returned them and awaiting my refund”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Angel. Once completing the return portal process, you were given your return tracking. Once the return is received back, your refund will be processed. It is currently scheduled to deliver back to our warehouse on Tuesday. If you need any further assistance, just let us know. As listed in the portal, we ask for 7-10 business days for shipping & processing of refunds.

Posted 3 years ago

“They feel very good and I am happy”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Hans! We appreciate your business!

Posted 3 years ago

“Dat junk tha bomb!!”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Daniel! Thank you for your business!

Posted 3 years ago

“The website is easy friendly, good explanation of the product, easy check out, and prompt information about delivery day.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Sofia! We appreciate your business!

Posted 3 years ago

“These insoles have really helped my plantar fasciitis! No more foot pain! Ordering is quick and easy.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Lisa! We're so glad your pain has been alleviated. Thank you for your business!

Posted 3 years ago

“I have been buying the same arch support for years for different pairs of shoes, and I am so happy that I found them here! I used to have to drive to the next county to a specialty shoe store.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Renee! Thank you for your business!

Posted 3 years ago

“I have found comfort with these insoles.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Teri! Thank you for your business!

Posted 3 years ago

“Very good and very comfortable”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Gary! We appreciate your business!

Posted 3 years ago

“Very easy and simple to use the website and order the product that I need. Shipping is quick and the product has enabled me to live a better pain-free life! I am very grateful for the insolestore products.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, James! Thank you for your business!

Posted 3 years ago

“I had bought the same kind of pad at the local drug store at a much lower price. When I placed my order with Insole, I thought I was getting a full sole, not just a ball of foot pad. I would like to return my order.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Claudia. You can find our return instructions & portal at the link below. If you need any help with recommendations, our product specialists are happy to assist. https://theinsolestore.com/pages/returns-exchanges

Posted 3 years ago

“Great product. Just what I wanted.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Lisa! Thank you for your business!

Posted 3 years ago

“I am still waiting for delivery”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Diana. We are located in the United States. Your order shipped only 8 business days ago. Please be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, you were emailed a confirmation with tracking. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 3 years ago

“Perfect very comfortable”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Kathie! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews