TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I like the insoles very much. They help very much with planter faceitis. This is my second pair.”

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Posted 3 years ago

We appreciate your feedback, Jeffrey! Thank you for your business!

Posted 3 years ago

“I am so pleased with the items I ordered. They arrived quickly. The heel lifts I ordered are so comfortable. Thank you.”

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Posted 3 years ago

Thank you so much for your feedback, Sherrie! We appreciate your business!

Posted 3 years ago

“Excellent customer service! An order needed correcting, and I got a prompt and personal reply. Everything was handled without any hassle, and the replacement was sent the same day. I couldn’t recommend more!”

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Posted 3 years ago

We appreciate your feedback, Christopher! We're so glad to hear it. Thank you for your business!

Posted 3 years ago

“very satisfied with the insoles”

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Posted 3 years ago

Thank you so much for your feedback, Eileen! We appreciate your business!

Posted 3 years ago

“Good service and excellent products”

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Posted 3 years ago

We appreciate your feedback, Lorraine! Thank you for your business!

Posted 3 years ago

“Easy to order and arrived in a reasonable time. The insoles are very comfortable and provide excellent support especially in the arch and ball of the foot.”

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Posted 3 years ago

Thank you for your feedback, Carol! We appreciate your business!

Posted 3 years ago

“The insoles were what I expected. Put them in my hiking boots and they are comfortable and after trimming them fit good.”

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Posted 3 years ago

Thank you for your feedback, Sam! We appreciate your business!

Posted 3 years ago

“It was a gift.”

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Posted 3 years ago

Thank you for your feedback, Charlie! We hope the order worked out well for you. If you need any help, just let us know.

Posted 3 years ago

“Warm and so comfortable!”

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Posted 3 years ago

Thank you for your feedback, Sandra! We appreciate your business!

Posted 3 years ago

“Can't review the product until I receive it. Tracker says it's been in transit for two weeks. At what point do I complain?”

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Posted 3 years ago

Thank you for your feedback, Sarah. We do sincerely apologize for your delay from FedEx. There was a large backup at the Charleston facility. Your order last scanned today, March 2nd, with "In transit to local Post Office - Allow two to three additional days for delivery". Your tracking link will remain to be updated, and if you need any further assistance, please let us know. We appreciate your business!

Posted 3 years ago

“Your service is excellent and I will order from you again. I will also recommend you to others. Thank you, Kandi Templin”

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Posted 3 years ago

Thank you so much for your feedback, Kandi! We appreciate your business!

Posted 3 years ago

“I would say that the insoles which I get easily and yearly I wear allow me to continously to walk many miles during the month to extend the lenght of my life, according to health research. Thank you for your help.”

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Posted 3 years ago

We appreciate your feedback, Ben! Thank you for your business!

Posted 3 years ago

“Bad, did not receive yet. UPS did not show up.”

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Posted 3 years ago

Thank you for your feedback, Ana. We will reach out in email regarding your USPS delivery.

Posted 3 years ago

“Curex are Amazing Insoles. Had bought them from Amazon in the past. Tried to order a couple new pairs a few weeks ago from Amazon. Shipping dates were estimated in March. Found TheInsoleStor.com.... Same Price as Amazon, Plus 5% Off for New Customers and Recieved then in 4 Days. Will Buy From The Insole Store from now on.”

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Posted 3 years ago

Thank you for your feedback, Joe! We appreciate your business!

Posted 3 years ago

“great service”

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Posted 3 years ago

Thank you for your feedback, Kira! We appreciate your business!

Posted 3 years ago

“I ordered cushions for my hammer toes. They are very comfortable and fit great inside my shoe. Rosie. 2/28/22”

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Posted 3 years ago

Thank you so much for your feedback, Rosie! We are so glad the cushions have worked out for you. We appreciate your business!

Posted 3 years ago

“Easy to use and make a selection, delivery was on time.”

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Posted 3 years ago

We appreciate your feedback, Sanford! Thank you for your business!

Posted 3 years ago

“My family loves them very comfortable especially when you're on your feet for long hours and exercises. Highly recommend ⭐⭐⭐”

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Posted 3 years ago

We appreciate your feedback, Diana! Thank you for your business!

Posted 3 years ago

“the webiste is outdate and not to easy to use”

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Posted 3 years ago

Thank you for your feedback, Rose. If there is something specific that you had issues with on the website, we would be happy to pass along to our developers. We do apologize that you had issues using it and will be happy to try to address those issues. We appreciate your business.

Posted 3 years ago

“good price..quality item”

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Posted 3 years ago

We appreciate your feedback, Christy! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews