TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“So far, a great insole. My feet feel more like their old self. I would buy them here again”

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Posted 3 years ago

We appreciate your feedback, Catherine! We're so glad to hear it. Thank you for your business!

Posted 3 years ago

“I like the insole but I needed a high arch instead of a medium Arch I'll try it out and let you know”

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Posted 3 years ago

Thank you for your feedback, Spike! We appreciate your business!

Posted 3 years ago

“A large variety of insoles for various types of athletic shoes and activities are available for consideration and purchase. I chose the Sof Sole Airr Performance insoles because I have purchased them before for running shoes and found them up to the task of adequately cushioning both heel and forefoot from the impact on my high-arched feet. The inadequate OEM insoles were swapped out and all is well. The insoles arrived on-time and undamaged.”

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Posted 3 years ago

We appreciate your feedback, Roy! Thank you for your business!

Posted 3 years ago

“Easy ordering, arrived quickly, and in great condition”

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Posted 3 years ago

Thank you so much for your feedback, Linda! We appreciate your business!

Posted 3 years ago

“Easy ordering, fast shipping”

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Posted 3 years ago

We appreciate your feedback, Sonny! Thank you for your business!

Posted 3 years ago

“These flip flops are amazing! I will be purchasing many more. Fast delivery and fair prices for comfy sandals a win , win for me!”

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Posted 3 years ago

Thank you for your feedback, Kim! We're so glad to hear it. We appreciate your business!

Posted 3 years ago

“Very good product quality and faster than expected shipment and delivery.”

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Posted 3 years ago

We appreciate your feedback, Gary! Thank you for your business!

Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

We appreciate your feedback, Suzanne! Thank you for your business!

Posted 3 years ago

“The return was very easy. I returned the insoles because I was thinking they would be very thin. I only needed a thin layer of non-latex insole to separate my feet from shoes that are not latex free.”

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Posted 3 years ago

Thank you for your feedback, Barbara! We're glad to hear that the return process was easy. If you need any help with other options, our product specialists are happy to assist, We appreciate your business!

Posted 3 years ago

“I have been buying these for my husband for years. He loves them!”

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Posted 3 years ago

We appreciate your feedback, Irene! Thank you for your business!

Posted 3 years ago

“I like the variety of product, prompt processing and delivery. Can't ask for more than that. I went back for more.”

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Posted 3 years ago

We appreciate your feedback, Marcia! Thank you for your business!

Posted 3 years ago

“I had no problems! Service was excellent and arrived quickly!”

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Posted 3 years ago

Thank you so much for your feedback, Shauna! We appreciate your business!

Posted 3 years ago

“Service was quick”

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Posted 3 years ago

We appreciate your feedback, Arlene! Thank you for your business!

Posted 3 years ago

“Customer service representative was knowledgeable, helpful, and friendly.”

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Posted 3 years ago

We appreciate your feedback, Frank! Thank you for your business!

Posted 3 years ago

“Shipped fast, got here in a couple days and did the trick for my 12 year olds “turf toe””

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Posted 3 years ago

We appreciate your feedback, Brennan! We're glad to hear that they worked out. Thank you for your business!

Posted 3 years ago

“TheInsole store is the place to purchase them.These insoles are in all my shoes and are perfect for my feet.”

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Posted 3 years ago

We appreciate your feedback, Mark! Thank you for your business!

Posted 3 years ago

“Impressive measuring and designing equipment, together with personnel expertise is hard to beat. Never the less, for reasons I can't explain I'm left with an orthotic that doesn't help but only makes things worse. And this after personnel listened carefully to me and did what they thought would help. It has not. I now have an orthotic the fits but doesn't correct a severe supanation I have developed since using the orthotic.”

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Posted 3 years ago

Thank you for your feedback, William. We are sorry to hear that the Pedag Step Arch Inserts did not work out for you. We don't see any correspondence with our team, but if you would like help with better-suited options or with the return process, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

“I have recently been diagnosed with planters fasciatis. My (10yr. old) orthotics that cost over $400, prescribed for flat feet were not working very well for this new condition. It will take 1 month to have new orthotics made. I purchased these for $40 and this product brought me immediate relief.”

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Posted 3 years ago

Thank you for your feedback, Al! We are so glad to hear that they provided immediate relief. We appreciate your business!

Posted 3 years ago

“The quality is great, I wish the size was closer to my shoe size. The choices of short or long aren’t enough. Maybe add a medium!!”

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Posted 3 years ago

Thank you for your feedback, Paula. Unfortunately, we are a retailer and do not manufacture the Morton's Toe Carbon Fiber Insoles. These are not meant to be needed to fit from heel to toe, so that is why there are large size ranges. If you are having issues with the insole sliding around, we do offer an adhesive called Shoe Goe on our website. If you need any further assistance, our product specialists are happy to help. We appreciate your business!

Posted 3 years ago

“they are fairly good but only work for about 40miles”

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Posted 3 years ago

Thank you for your feedback, Ronald. If you are interested in recommendations for other options, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews