TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent customer service very easy ordering and kept well informed on the progress of my order till delivery”

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Posted 3 years ago

We appreciate your feedback, Mark! Thank you for your business!

Posted 3 years ago

“Super fast delivery!!! Quality product!! I’ll be back.”

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Posted 3 years ago

We appreciate your feedback, Kurt! Thank you for your business!

Posted 3 years ago

“Purchase and shipping experience was good. Items were delivered within a few days.”

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Posted 3 years ago

Thank you for your feedback, Richard. We appreciate your business!

Posted 3 years ago

“Great gear to pamper your feet ! Insoles and comfortable sandals”

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Posted 3 years ago

We appreciate your feedback, Mark! Thank you for your business!

Posted 3 years ago

“I don’t have my order. I emailed three times that I put in the wrong shipping address and no one responded to me and I have no idea where my package went. I contacted the wrong address and they said the driver took it back. I would love some help.”

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Posted 3 years ago

Thank you for your feedback, Tamra. We are sorry to hear that you have not received a response, but we don't show any emails or call center tickets from you. We sincerely apologize for any communication issue. We'll be reaching out to you today. We're happy to reship your returned order. We appreciate your business.

Posted 3 years ago

“These soles gave me the relief right away that I needed once I inserted them & put my shoes on. I will highly recommend!!”

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Posted 3 years ago

We appreciate your feedback, Lawrence! We're so glad to hear it. Thank you for your business!

Posted 3 years ago

“great insoles. Quick delivery.”

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Posted 3 years ago

Thank you for your feedback, Patricia! We appreciate your business!

Posted 3 years ago

“They fit the shoe perfectly after following the trim instructions.”

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Posted 3 years ago

We appreciate your feedback, Gary! Thank you for your business!

Posted 3 years ago

“Excellent service, very happy with delivery time. Would recommend them to my friends.”

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Posted 3 years ago

We appreciate your feedback, Paul! We're glad to hear it. Thank you for your business!

Posted 3 years ago

“Great source for your specific problem. Mine was a high arch and needed the high arch support. I dont want to take my shoes off now as this really reduces the pain.”

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Posted 3 years ago

We appreciate your feedback, Phil! We're glad to hear that your product helped. We appreciate your business!

Posted 3 years ago

“You had everything that I needed. Online ordering was easy and fast. Also received everything in a reasonable amount of time. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Mary! We appreciate your business!

Posted 3 years ago

“I had an issue with delivery. It was promptly solved as well as great support from the insole store in the case they would have never arrived they would have sent a replacement. The quality of these insoles are great, I am currently comparing this $60 product to a $15 Dr. Scholl's insole set. Both of them seem to be doing a great job. Only the test of time will truly let me know if it was worth the extra cost or not.”

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Posted 3 years ago

We appreciate your feedback, Jonah! We're so glad your issue was resolved. Thank you for your business!

Posted 3 years ago

“Very pleasant experience ordering. Received the inserts within days of placing the order. Will definitely order from here again.”

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Posted 3 years ago

We appreciate your feedback, Gia! Thank you so much for your business!

Posted 3 years ago

“I love them and comfortable even a lit bit big but I can manage. So thank u so much.”

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Posted 3 years ago

We appreciate your feedback, Evie! Thank you for your business!

Posted 3 years ago

“Quick delivery & a wonderful insert. It makes my shoe so comfy to walk”

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Posted 3 years ago

We appreciate your feedback, Pam! Thank you for your business!

Posted 3 years ago

“Easy to navigate. Plenty to choose from. Very professional website.”

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Posted 3 years ago

We appreciate your feedback, Scott! Thank you for your business!

Posted 3 years ago

“Both worked wonderfully for my husband and my self.”

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Posted 3 years ago

Thank you for your feedback, Rose! We appreciate your business!

Posted 3 years ago

“I'm glad I found the InsoleStore. I purchased the Holiday Orthotic Arch, and my knee pain is much better.”

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Posted 3 years ago

We appreciate your feedback, Linda! We're so glad to hear it. Thank you for your business!

Posted 3 years ago

“I found this product to be superior to others. The metatarsal arch feels great. The insold is reasonably priced, fast delivery, durable. I'm going to buy more.”

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Posted 3 years ago

Thank you for your feedback, Dennis! We appreciate your business!

Posted 3 years ago

“My insoles arrived quickly”

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Posted 3 years ago

We appreciate your feedback, Erin! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews