TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great service and quick delivery. The sport sandals are great. Good arch support and heel padding. True to size. Your feet will love them.”

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Posted 3 years ago

Thank you for your feedback, Patrick! We're happy to hear you had a great shopping experience and are loving your new sandals! We appreciate your business!

Posted 3 years ago

“What I ordered was not what I expected.”

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Posted 3 years ago

Thank you for your feedback, Molly. We do offer free return shipping and free exchanges if you would like us to get you a better-suited product. Our Return and Exchange information can be found here: https://theinsolestore.com/pages/returns-exchanges Our Customer Service Team can be reached at either 866-858-1294 or Help@TheInsoleStore.com and they would be more than happy to help you with a product recommendation! We appreciate your business.

Posted 3 years ago

“I specifically asked that you do not send Ads; but I have been getting two a day for at least 3-weeks. STOP Immediately.”

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Posted 3 years ago

Thank you for your feedback Al. The only emails you will get from us when you make a purchase are the Order Confirmation, the Tracking Information, and then a Review follow up to let us know how we can make your next shopping experience better. We do not send out ads and we do not show you subscribed to our emailing list. If you have any further questions, please feel free to reach out to us at Help@TheInsoleStore.com

Posted 3 years ago

“These are the most fantastic socks ! Very comfortable and supportive. I will purchase again ! Thank you .”

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Posted 3 years ago

Thank you for your feedback, Doroles! We are happy to hear that you love your new socks! We appreciate your business!

Posted 3 years ago

“If you need a little arch support in shoes that don't really have a good arch support built-in, these work quite well.”

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Posted 3 years ago

Thank you for your feedback, Carol! We appreciate your business!

Posted 3 years ago

“I have been use the Suoer Feet Orange Premium Insoles for a long time, years, because they work great for me.”

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Posted 3 years ago

Thank you for your feedback, Kathy! We're happy to hear that you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“Size chart suggested to order a size up! The sandals are HUGE!!!! VERY disappointed!!!!!! Gave them to a neighbor! Advice! Never order from this company online! A fan of the sandals said that she tried on 7 pair of the same size before finding a pair that fit! ..Bottom line DO NIT ORDER THESE SANDALS ONLINE”

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Posted 3 years ago

Thank you for your feedback, Deborah. We are sorry to hear that the sandals you ordered didn't fit quite well. We do offer free return shipping as well as free exchanges. You can check out all the information here: https://theinsolestore.com/pages/returns-exchanges We understand shopping online can be hard to judge the perfect size sometimes, so please feel free to reach out to our customer service team, we would be more than happy to go out to the warehouse and get the exact measurements for you! You can reach us at either 866-858-1294 or Help@TheInsoleStore.com

Posted 3 years ago

“I ordered insoles twice from TheInsoleStore for a total of 4 pairs of insoles. They arrived quickly.”

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Posted 3 years ago

Thank you for your feedback, Gail! We appreciate your business!

Posted 3 years ago

“I have severe degenerative osteoarthritis in my hips & knees. This item provides me with a more secure and balanced walk. Their very well made. I intend to buy more Highly recommend. My 🦶🦶say "Thank you".”

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Posted 3 years ago

Thank you for your feedback, Donna! We're happy to hear that you've gained some stability and that your feet are happy with them! Please let us know if you need anything in the future! We appreciate your business!

Posted 3 years ago

“Ease of app. Great to use for transaction”

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Posted 3 years ago

Thank you for your feedback, Ken! We appreciate your business!

Posted 3 years ago

“When I need insoles for my shoes, I always go to the TheInsoleStore.com. Have used their products extensively and they always send them to me quickly when I order. Good quality products. Try them, you'll like them I think.”

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Posted 3 years ago

Thank you for your feedback, Michael! We're happy to hear that you've had a pleasant shopping experience with us! We appreciate your business!

Posted 3 years ago

“I would love this store if they wouldn't send me an extra email to delete about doing a survey. I feel my time is money and I do not generally do reviews unless I can point out that I don't want to do a review or survey. I use this store simply because I cannot seem to get what I need at the time anywhere else.”

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Posted 3 years ago

Thank you for your feedback, Renee. We're sorry to hear that you do not approve of our service review that we send out after making a purchase. We do this because we want to know about every customer's experience and how we can improve ways to make selecting the correct product easier for the next person. If you still feel that these are a hassle, you can unsubscribe at any time in the bottom of the email.

Posted 3 years ago

“Web site was easy to navigate.”

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Posted 3 years ago

Thank you so much for your feedback, Elaine! We appreciate your business!

Posted 3 years ago

“Very happy with the Lady insoles. Have been using them for about 5 years now and have not had to have my feet injected for neuromas.”

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Posted 3 years ago

Thank you for your feedback, Kathleen! We appreciate your business!

Posted 3 years ago

“The heel supports were shipped quickly and securely packaged.”

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Posted 3 years ago

We appreciate your feedback, Carolyn! Thank you for your business!

Posted 3 years ago

“My original order was lost by FedEx. The Insole Store customer service was fantastic and made it easy to get a replacement sent out.”

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Posted 3 years ago

We appreciate your feedback, Summer. Thank you for your business and for allowing us to fix the shipping issue!

Posted 3 years ago

“Very quick shipping. The Currex RunPro's work great. I will probably be ordering more from theinsolestore.com.”

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Posted 3 years ago

Thank you for your feedback, David! We appreciate your business!

Posted 3 years ago

“We haven’t received our parcel yet.”

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Posted 3 years ago

Thank you for your feedback, Helen. Our first review request asks about your shopping experience. Once the order arrives, we will ask about the product. Do be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, a tracking link was emailed. If you need any help following that tracking, just let us know. We appreciate your business.

Posted 3 years ago

“The website was informative in helping choose which insoles were most appropriate for my foot issue. The purchase process was very easy and the insoles arrived in a short time. After trying the different insoles I found a brand /style which fit and was comfortable for my feet. I am now in the process of returning the insoles which were not right for my feet in an exchange for more of the insoles I chose. The process has been very easy following the procedure on the website.”

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Posted 3 years ago

We appreciate your feedback, John! Thank you so much for your business!

Posted 3 years ago

“Have used your inserts for years. They are an excellent choice to make my feet feel better.”

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Posted 3 years ago

Thank you for your feedback, Mark! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews