TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“For many years had been using New Balance pressure release insoles, and then they changed their product. Did not like their replacements, and finally discovered the 10 Second pressure relief insoles. Had been ordering them from other sites, and just visited TheInsoleStore.com. Was pleased to see an Easter promotion, called, and placed an order. Process was extremely easy. Representative was prompt, quick, and efficient. Was pleased to see would be delivered by USPS, was kept updated via emails, and received products even sooner than estimated delivery. All in all one of the best order/delivery placed and received without any “hitches” in a long time. The promotional discount was “icing on the cake.” Thank you!”

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Posted 3 years ago

Thank you for your feedback, Marsha. We appreciate your business!

Posted 3 years ago

“VERY GOOD SERVICE”

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Posted 3 years ago

Thank you for your feedback, Patrick. We appreciate your business!

Posted 3 years ago

“The insoles I purchased have brought new life to an old but comfortable pair of shoes. I also received them very quickly. Will be ordering again soon.”

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Posted 3 years ago

Thank you for your feedback, James. We appreciate your business!

Posted 3 years ago

“Excellent experience. Quick delivery, quality product. I will order again.”

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Posted 3 years ago

Thank you for your feedback, David. We appreciate your business!

Posted 3 years ago

“Didn’t work, the shape is not well done.”

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Posted 3 years ago

Thank you for your feedback, Dora. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 3 years ago

“wore them for two days legs hurt so sorry”

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Posted 3 years ago

Thank you for your feedback, Mike. We're sorry to hear your insoles were not the perfect fit. If you need any help with a product recommendation, please feel free to reach out to our Customer Service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I got what I ordered in a timely fashion and good product.”

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Posted 3 years ago

Thank you for your feedback, Israel. We appreciate your business!

Posted 3 years ago

“I like that I receive the product in a few days . The thing that I didn't like is that one of the sandals has a pointy and sharp corner that hurts the top of my toes . I had to fiexed my self by cutting a little bit of that corner . I didn't wanted to go through all that mess of sending stuff back and so .”

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Posted 3 years ago

Thank you for your feedback, Maria. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 3 years ago

“Great product, fair price, super-fast shipping at a reasonable rate. Thanks!”

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Posted 3 years ago

Thank you for your feedback, Stephen. We appreciate your business!

Posted 3 years ago

“They seem to be ok, I have not used them that much.”

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Posted 3 years ago

Thank you for your feedback, Joe. If you have any questions, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

“The process of ordering through the Insole Store website was simple and easy. My order arrived in a timely manner.”

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Posted 3 years ago

Thank you for your feedback, Rondel. We appreciate your business!

Posted 3 years ago

“Searching for what I needed was easy.”

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Posted 3 years ago

Thank you for your feedback, Cynthia. We appreciate your business!

Posted 3 years ago

“This was my first purchase of Oofas, and while they helped my pain in my knees and back - they were much too large, and my right foot rolls over to the right - apparently no support on that side. So I'm afraid that I can't wear them at this time. Not sure how to balance the comfort with fit! and lack of support!”

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Posted 3 years ago

Thank you for your feedback, Ellie. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 3 years ago

“I was able to find what I was looking for and then called customer service and they were extremely helpful with the order”

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Posted 3 years ago

Thank you for your feedback, Patricia. Were happy to hear customer service was able to help you find what you needed! We appreciate your business!

Posted 3 years ago

“Shipped earlier than expected. Great service as usual. Thank you.”

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Posted 3 years ago

Thank you for your feedback, Gary. We appreciate your business!

Posted 3 years ago

“The wrong size was sent !!!”

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Posted 3 years ago

Thank you for your feedback, Cheski. We apologize for the late response. We will be reaching out to you in regards to your order to see if we can get this taken care of for you. If you ever need immediate assistance, please call us at 866-858-1294 or email us at Help@TheInsoleStore.com.

Posted 3 years ago

“I've been using your insoles for several years now. I am 100% satisfied with them. They take away the bunion pain that made walking difficult. Try them once. You'll be sold on them.”

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Posted 3 years ago

Thank you for your feedback, George! We're happy to hear that you found your perfect insoles! We appreciate your business!

Posted 3 years ago

“After a brief problem concerning mailing address order went smoothly.”

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Posted 3 years ago

Thank you for your feedback, Kathie. We appreciate your business!

Posted 3 years ago

“Good service. Great selection!”

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Posted 3 years ago

Thank you for your feedback, Rebecca. We appreciate your business!

Posted 3 years ago

“The Insole Store is the only place I could find my favorite insoles. I received them on time and appreciated the informative pamphlet that was enclosed.”

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Posted 3 years ago

Thank you for your feedback, Gina! We are happy to hear you found your perfect insoles! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews