TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“It was easy to place my order and shipping was quick.”

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Posted 3 years ago

Thank you for your feedback, Charles! We appreciate your business!

Posted 3 years ago

“Very poor insoles they hurt my feet had to remove them.?”

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Posted 3 years ago

Thank you for your feedback, Richard. We're sorry to hear that the Pedag Holiday did not work well for you. We're happy to take them back for return or exchange. Our product specialists are also available for recommendations if you need help finding a better-suited option.

Posted 3 years ago

“OOFOS sandals are great! Delivery was very fast! Craig”

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Posted 3 years ago

Thank you for your feedback, Craig! We appreciate your business!

Posted 3 years ago

“Comfy for my oc sneakers!”

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Posted 3 years ago

We appreciate your feedback, Susan! Thank you for your business!

Posted 3 years ago

“I’ve been trying to get an exchange for my order and I’ve started an exchange form and I’ve also sent a message. I just want to change the size. can I please get help”

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Posted 3 years ago

Thank you for your feedback, Susana. We reached out to you as your return address was being rejected by the postal service for return shipping. You only supplied your address today, at which point we updated and provided your prepaid return shipping label. If you need any further assistance, just let us know.

Posted 3 years ago

“Received quickly”

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Posted 3 years ago

Thank you for your feedback, Becky! We appreciate your business!

Posted 3 years ago

“The ordering process was easy to use. Completely satisfied.”

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Posted 3 years ago

We appreciate your feedback, Judith! Thank you for your business!

Posted 3 years ago

“Good communication. Great service—insoles arrived on stated date.”

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Posted 3 years ago

Thank you for your feedback, Oliver! We appreciate your business!

Posted 3 years ago

“Still waiting for product to arrive.”

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Posted 3 years ago

Thank you for your feedback, Linda. We are located in the United States. As listed at checkout and in our shipping policy, international orders average 10-14 business days for shipping, and your order shipped 10 business days ago. At shipping, a tracking link was emailed. If you need any help following that tracking, just let us know. This first review request asked about your shopping experience. If there's anything we can do to help with your shopping experience, please let us know.

Posted 3 years ago

“Wonderful, prompt service. It’s often difficult to have products shipped to Hawaii. The Insole Store is fast and reliable. I’ve never had a problem with an order. No ka oi ! None better.”

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Posted 3 years ago

We appreciate your feedback, Carol! Thank you for your business!

Posted 3 years ago

“Items arrived very quickly”

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Posted 3 years ago

Thank you for your feedback, Michael! We appreciate your business!

Posted 3 years ago

“The best insole ever!”

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Posted 3 years ago

Thank you for your feedback, Gianluca! We appreciate your business!

Posted 3 years ago

“Excellent products at a fair price”

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Posted 3 years ago

We appreciate your feedback, Thomas! Thank you for your business!

Posted 3 years ago

“easy to order”

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Posted 3 years ago

We appreciate your feedback, Marjorie! Thank you for your business!

Posted 3 years ago

“Works miracles”

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Posted 3 years ago

Thank you for your feedback, Haren! We appreciate your business!

Posted 3 years ago

“Excellent product. Has greatly improved my foot situation. Would highly recommend, esp. since my foot dr. said to order.”

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Posted 3 years ago

We appreciate your feedback, Tom! Thank you for your business!

Posted 3 years ago

“Quick and easy order. Product arrived quickly”

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Posted 3 years ago

We appreciate your feedback, Tobiasz! Thank you for your business!

Posted 3 years ago

“Everything went smoothly and promptly. Five stars fro0m me.”

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Posted 3 years ago

We appreciate your feedback, Terry! Thank you for your business!

Posted 3 years ago

“Easy to order, good quality product.”

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Posted 3 years ago

Thank you for your feedback, Diane! We appreciate your business!

Posted 3 years ago

“I screwed up and ordered a smaller size and the insole store returned for exchange without questions. I definitely will purchase again and again.”

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Posted 3 years ago

We appreciate your feedback, Eric! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews