TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Always top notch service at TheInsoleStore.”

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Posted 3 years ago

We appreciate your feedback, Paul! Thank you for your business!

Posted 3 years ago

“Employee was pleasant and accommodating. I received my insoles within a few days.”

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Posted 3 years ago

Thank you for your feedback, Sylvia! We appreciate your business!

Posted 3 years ago

“I received my insoles two days ago and put them in my shoes last night.I find them quite comfy more so than my orthotics. I have neuropathy pretty bad and i am hoping i will get extra relief from the insoles. Great price and so far great comfort”

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Posted 3 years ago

Thank you for your feedback, Lesley! We appreciate your business!

Posted 3 years ago

“Simple and efficient, the insole store provided the product I needed. My only question was answered. And the delivery fell well withing their estimate. I am very pleased with the sites performance.”

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Posted 3 years ago

Thank you for your feedback, Robert! Thank you for your business!

Posted 3 years ago

“The insoles are working, best buy ever!”

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Posted 3 years ago

We appreciate your feedback, Ulrike! Thank you for your business!

Posted 3 years ago

“Easy to work with to receive what I needed, turn around time was quick and price was competitive.”

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Posted 3 years ago

Thank you for your feedback, Richard! Thank you for your business!

Posted 3 years ago

“Bought these for my golfing husband...he really felt they made his legs and feet feel better.”

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Posted 3 years ago

We appreciate your feedback, Mary! Thank you for your business!

Posted 3 years ago

“Everything was great about this purchase!”

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Posted 3 years ago

Thank you for your feedback, Mark! We appreciate your business!

Posted 3 years ago

“Placed order with expedited shipping, two weeks later and still haven’t received it. I live in Texas and my package went from NC to TN and currently in Seattle Washington.”

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Posted 3 years ago

Thank you for your feedback, Elvira. We do show that your order has been delivered. We do apologize for the delay and have refunded your expedited shipping fee. If you need any further assistance, just let us know.

Posted 3 years ago

“Liked these insoles. Helped a lot with Mortons Neuroma”

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Posted 3 years ago

We appreciate your feedback, Lisa! Thank you for your business!

Posted 3 years ago

“Excellent experience. Quick delivery”

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Posted 3 years ago

We appreciate your feedback, William! Thank you for your business!

Posted 3 years ago

“Excellent quick response, low price”

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Posted 3 years ago

We appreciate your feedback, Mary! Thank you for your business!

Posted 3 years ago

“My store has stopped selling these. They are a must for my weak arches. Glad to have found them .”

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Posted 3 years ago

We appreciate your feedback, Gary! Thank you for your business!

Posted 3 years ago

“Sizes are off”

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Posted 3 years ago

We appreciate your feedback, Christine. If you have any questions regarding sizing for any items are brands, we're happy to help. Thank you for your business.

Posted 3 years ago

“I ordered some flip flops on their website & they arrived super fast. I paid np shipping charges. I am very impressed with the company.”

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Posted 3 years ago

We appreciate your feedback, Karen! Thank you for your business!

Posted 3 years ago

“Great service. Site user friendly. Products as described.”

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Posted 3 years ago

We appreciate your feedback, Catherine! Thank you for your business!

Posted 3 years ago

“I have found that I can rely on The Insole Store for a quick, accurate delivery.”

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Posted 3 years ago

Thank you for your feedback, Karen! We appreciate your business!

Posted 3 years ago

“I received one with my insoles the Podiatrist issued to me. So I have the same problem developing on my other foot. So I bought these to supplement my comfort.”

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Posted 3 years ago

We appreciate your feedback, Jerry! Thank you for your business!

Posted 3 years ago

“Thank you for your great service.”

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Posted 3 years ago

Thank you for your feedback, Mary! We appreciate your business!

Posted 3 years ago

“While the insoles I ordered didn't work out for me this time, The Insole Store was very responsive and helpful in processing my return. I will definitely be back (when I figure out exactly what I need), and highly recommend!”

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Posted 3 years ago

We appreciate your feedback, Alison! We are sorry to hear that they did not work out, but are glad you are satisfied with our service. Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews