TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I ordered the sandals and they came. Haha no complaints here.”

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Posted 3 years ago

We appreciate your feedback, Toby! Thank you for your business!

Posted 3 years ago

“I am satisfied with the support this product delivers for my high arches.”

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Posted 3 years ago

We appreciate your feedback, Kevin! Thank you for your business!

Posted 3 years ago

“Starting to panic I still haven’t received my order.”

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Posted 3 years ago

Thank you for your feedback, Cindy. We are located in the United States. Your order is still in transit. At shipping, a confirmation email with tracking was sent. If you need any help following that tracking, just let us know. We appreciate your business.

Posted 3 years ago

“Great service. Very fast delivery.”

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Posted 3 years ago

Thank you for your feedback, Kyleen! We appreciate your business!

Posted 3 years ago

“I still have not received my order”

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Posted 3 years ago

Thank you for your feedback, Linda. We reached out as your first order was returned back to our warehouse, and we have reshipped the order and provided tracking. The reshipment is still in transit. If you need anyhelp following that tracking, just let us know. We appreciate your business.

Posted 3 years ago

“I just received my Insoles and my shoe size is 41 Europe and 10 US,,,,, You sent me woman5.5/6,,,,did you run out of my size ??? A bit small I would think !!!”

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Posted 3 years ago

Thank you for your feedback, Margret. Your order was placed for SKU: 10S-17024 (Men's 4-4.5 / Women's 5.5-6). We'll be happy to help you exchange them. Please find our return instructions & portal at the link below: https://theinsolestore.com/pages/returns-exchanges

Posted 3 years ago

“The insoles are plush, soft, and a pleasure to walk on. Fit perfectly.”

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Posted 3 years ago

Thank you for your feedback, Teri! We appreciate your business!

Posted 3 years ago

“I do believe the insole would be perfect for the right person. These were made for arches, mine is needed for my heel”

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Posted 3 years ago

We appreciate your feedback, Debora. If you would like help with recommendations, our product specialists are happy to assist.

Posted 3 years ago

“They were delivered on time.”

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Posted 3 years ago

Thank you for your feedback, Arthur! We appreciate your business!

Posted 3 years ago

“I was recommended to get them and they have proved themselves to my comfort. This was a reorder.”

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Posted 3 years ago

We appreciate your feedback, Donna! Thank you for your business!

Posted 3 years ago

“I received my order in a very timely manner.”

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Posted 3 years ago

Thank you for your feedback, Beverly! We appreciate your business!

Posted 3 years ago

“I ordered the wrong size and they took care of the exchange quickly and without question. A suggestion would be to provide a return label with the items to make it easier for people who don’t have access to a printer.”

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Posted 3 years ago

We appreciate your feedback, Kay! Thank you for your business!

Posted 3 years ago

“Very easy to use the website to find what I was looking for. It gives you the ability to find just what you need by using the insole finder.”

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Posted 3 years ago

Thank you for your feedback, Richard! Thank you for your business!

Posted 3 years ago

“Good services, very good product”

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Posted 3 years ago

We appreciate your feedback, Caridad! Thank you for your business!

Posted 3 years ago

“They have helped with my toe & foot complaints, since having surgery. I am glad my doctor asked me to order them. He knew they would be very comfortable.”

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Posted 3 years ago

We appreciate your feedback, Sharon! Thank you for your business!

Posted 3 years ago

“Perfection! You can’t buy anything better.”

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Posted 3 years ago

Thank you for your feedback, Tammie! We appreciate your business!

Posted 3 years ago

“Easy to order. Fast delivery. Had the item I needed. Will order with them again.”

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Posted 3 years ago

Thank you for your feedback, David! We appreciate your business!

Posted 3 years ago

“I found the inserts that I love on TheInsoleStore.com website. Ordered them and they arrived quickly! Very happy with the purchasing experience.”

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Posted 3 years ago

We appreciate your feedback, Patti! Thank you for your business!

Posted 3 years ago

“I think that the insoles are constructed very well. The height of the arch and the width of the extended Arch underneath my foot made them very uncomfortable for me.”

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Posted 3 years ago

Thank you for your feedback, Clinton. We're sorry to hear that they were uncomfortable for you. If you would like help with recommendations, our product specialists are happy to assist.

Posted 3 years ago

“They did help to cushion my heels”

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Posted 3 years ago

We appreciate your feedback, Debbie! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews