TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great service!! I received my order very quickly. Unfortunately, the insole didn't fit the shape of my sandals. I considered not returning them since they were inexpensive. I thought it was going to be a hassle since I was going to be dealing directly with the merchant and not Amazon. I was very wrong! I was easily able to print a return label. Within just a few days I received an email stating they had received my return and that they will credit my account. Perfect!!!”

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Posted 3 years ago

We appreciate your feedback, Janice! We're so glad to hear that the process was easy. Thank you for your business!

Posted 3 years ago

“Love the shoes, so comfortable. The ordering & delivery was very easy & no problems occurred.”

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Posted 3 years ago

We appreciate your feedback, Mary Ann! Thank you for your business!

Posted 3 years ago

“The order was quickly filled and received in less than a week.”

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Posted 3 years ago

We appreciate your feedback, Elaine! Thank you for your business!

Posted 3 years ago

“These are the best insoles for my feet. Great arch support and room for my toes.”

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Posted 3 years ago

Thank you for your feedback, Steve! We appreciate your business!

Posted 3 years ago

“Footwear is very good when I workout for my back”

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Posted 3 years ago

Thank you for your feedback, Stanley! We appreciate your business!

Posted 3 years ago

“I haven't got them yet”

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Posted 3 years ago

Thank you for your feedback, Darren. We're sorry for the delay. Do be advised that we are located in the United States and all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, a confirmation email with tracking details was sent. If you need help following the tracking, please let us know.

Posted 3 years ago

“Excellent service. Thank you.”

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Posted 3 years ago

We appreciate your feedback, Beth! Thank you for your business!

Posted 3 years ago

“Fast, easy, so convenient and reliable. Thank you so very much!”

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Posted 3 years ago

We appreciate your feedback, Audrey! Thank you for your business!

Posted 3 years ago

“Never received the order.”

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Posted 3 years ago

Thank you for your feedback, Ray. Your order is still in transit. It is scheduled to deliver Saturday, April 9th. At shipment, you were sent a shipping confirmation with tracking details. If you need any help following your tracking, please let us know. we appreciate your business.

Posted 3 years ago

“These insoles have made a huge difference in the pain in my feet I had surgery to correct my fallen arches which failed. I have too wear Vionic sandals because of pain on side of foot and these arch and heel inserts. They are wonderful”

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Posted 3 years ago

We appreciate your feedback, Beverly! Thank you for your business!

Posted 3 years ago

“Ordered a size 11, it was more like a size 13”

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Posted 3 years ago

We appreciate your feedback, John. We're sorry to hear that the sizing did not work out for you. If you need any assistance, just let us know. Thank you for your business.

Posted 3 years ago

“My wife loves the slippers that I bought her and the price was great”

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Posted 3 years ago

We appreciate your feedback, Michael! Thank you for your business!

Posted 3 years ago

“Awesome quality product, great price, quick shipping. My new go to strore!”

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Posted 3 years ago

Thank you for your feedback, Mark! We appreciate your business!

Posted 3 years ago

“Pleasure doing business with TheInsoleStore.com. Top-notch customer service. Thank you.”

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Posted 3 years ago

We appreciate your feedback, Andrea! Thank you for your business!

Posted 3 years ago

“International customer. Excellent communication and service and the insoles arrived very quickly. Satisfied customer and will shop here again.”

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Posted 3 years ago

Thank you for your feedback, Simon! We appreciate your business!

Posted 3 years ago

“Needed extra cushioning for ball of foot and under toes. Product doesn’t provide what description said but is better than what I had.”

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Posted 3 years ago

Thank you for your feedback, Sherrie! We appreciate your business!

Posted 3 years ago

“Still waiting for my shoes”

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Posted 3 years ago

Thank you for your feedback, Elizabeth. Your order is scheduled to deliver today, April 7th. If you need any help following your tracking, please let us know. We appreciate your business.

Posted 3 years ago

“Had to wait a bit for my size to be back in stock. Happy they were available soon. I was very happy that your site offered free shipping. They arrived quickly”

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Posted 3 years ago

Thank you for your feedback, Karen! We appreciate your business!

Posted 3 years ago

“I LOVE MY INSOLES. I DO NOT HAVE THE BACK PAIN , FEET PAIN OR LEG PAIN.THANK YOU SO MUCH FOR A GOOD PRODUCT.”

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Posted 3 years ago

We appreciate your feedback, Janet! We're so happy to hear it. Thank you for your business!

Posted 3 years ago

“I found what I was looking for, at a reasonable price.”

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Posted 3 years ago

We appreciate your feedback, Tracy! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews