TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Overall a good experience with quick delivery. Selection was a bit confusing, some items seem redundant while others are missing.”

Helpful Report

Posted 2 years ago

Thank you, Lena, for rating TheInsoleStore.com a 5 star. We're pleased to hear you had a good experience with our quick delivery. We apologize for the confusion with the selection, we're continually working to improve our offerings. If you ever require assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your loyalty as a repeating customer!

Posted 2 years ago

“Very hard to find what you are looking for. You need to use a 3rd party search to get where and what you need.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on TheInsoleStore.com, Scott! We truly appreciate that you took the time to tell us about your experience. We apologize that it was very hard for you to find what you were looking for and that you needed to use a 3rd party search to get where and what you need. Our Customer Service Team is always happy to assist if you ever need help finding something on our website in the future. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Bought a new pair of shoes. Decided to buy a pair of inserts for them instead of swapping them out. Pre-existing customer and all I had to do was go in there and it showed my pink flowers and I just purchased it again! Very simple.”

Helpful Report

Posted 2 years ago

Thank you George for your 5 star rating of TheInsoleStore.com! We are glad to have you as a loyal customer! We appreciate that you chose to purchase a pair of inserts for your new shoes instead of swapping them out. We are also happy to hear that you found it easy to order what you needed due to our pre-existing customer records. Thanks again for your feedback and support!

Posted 2 years ago

“typical online shopping”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback! We really appreciate and thank you for shopping with us. As always, if you have any questions or need any assistance, please do not hesitate to contact us and we'll be happy to help in any way we can!

Posted 2 years ago

“went as promised”

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Posted 2 years ago

Thank you so much, Tim, for your 5-star rating of TheInsoleStore.com! We are delighted to hear that your purchase went as promised and that it has exceeded your expectations. We greatly appreciate your review!

Posted 2 years ago

“Quick delivery. Impressed with product so far!”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of TheInsoleStore.com! We're so glad to hear that you had a great experience with our quick delivery and you're happy with the product so far. We appreciate your support!

Posted 2 years ago

“Went very smoothly”

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Posted 2 years ago

Thank you so much for your amazing 5-star rating of TheInsoleStore.com! We are delighted to hear that your experience went very smoothly. We hope to serve you again in the future!

Posted 2 years ago

“I was looking for shoe inserts. Found them at TheInsoleStore.com. Ordering was quick and easy. The inserts showed up in my mailbox 3 days later. The only downside was that I had to pay $4.99 to ship insoles that cost only $21. That is a 23% shipping charge. I did save having to find them in a local store and driving to the store. So, 23% charge for convenience. I may rethink whether-or-not to google local stores for the same inserts next time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Robert! We are so happy to hear that your shoe inserts arrived quickly, and that the order process was simple for you. We completely understand your frustrations in regards to the price of our shipping. Currently, our Economy Shipping offered at $4.99 is our cheapest shipping option, as $4.99 is the lowest price we are able to ship our orders while still being cost effective to our company. Domestic orders over $25 do ship for free, so if you truly love the inserts and plan to use them in more than one pair of shoes, you can always opt to purchase two pairs on your next order with us to reach the Free Shipping threshold. We appreciate you taking the time to provide us with your feedback, and we hope you will consider us again for your foot care needs in the future!

Posted 2 years ago

“Order was easy and delivery was fast.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Kathryn! We're thrilled to hear that your order was easy and delivery was fast. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“My dr recommend these inserts and they work great”

Helpful Report

Posted 2 years ago

Thank you so much, Judy, for your 5 star rating of TheInsoleStore.com! We're pleased to hear that the inserts were recommended by your doctor and that they're working great for you.

Posted 2 years ago

“It was easy to shop! I haven't received the order..”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Joe! We are so pleased that it was easy to shop with us at TheInsoleStore.com. We hope you love your order when it reaches you!

Posted 2 years ago

“All is good now.”

Helpful Report

Posted 2 years ago

Thank you so much Jerry for your 5-star rating of TheInsoleStore.com! We are glad to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“I ordered black insoles what I thought was on superfeet.com and received Powerstep Pinnacle blue/light blue.Not sure what happened with the order, but there was a price difference in your favor.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star review of TheInsoleStore.com! We do show that your order with us was for 1 pair of the PowerStep Pinnacle Insoles. Should you wish to return the insoles, we are happy to accept them back for a refund or exchange of another product. Please feel free to reach out to our Customer Service Team if you require further assistance at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Easy to use site for high quality insoles. I've ordered here repeatedly.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so glad to hear you've had such a great experience with us. It's always so rewarding to know that our customers are satisfied with our easy-to-use website and high-quality items. We appreciate your repeat orders and continued support.

Posted 2 years ago

“Easy to order and fast shipping”

Helpful Report

Posted 2 years ago

Thank you, Lisa, for your 5 star rating. We appreciate you taking the time to share your positive experience—it's great to hear that ordering and shipping was so easy! We hope to serve you again in the future.

Posted 2 years ago

“Good ,wish you had a discount for first time purchase”

Helpful Report

Posted 2 years ago

Thank you for the five star rating of TheInsoleStore.com! We really appreciate your feedback and are thrilled you had a great experience. We do have discounts available, including for first time purchases. We will be reaching out to you privately in regards to this matter. Thank you again for your support!

Posted 2 years ago

“I purchased the to wear over my Goodfeet insoles. They are very comfortable and a great value!”

Helpful Report

Posted 2 years ago

Thank you, James, for giving TheInsoleStore.com a 5 star rating! We are delighted to hear that our product was a great value and fit so well over your Goodfeet insoles. We appreciate your loyalty to our store and are so grateful for your feedback!

Posted 2 years ago

“Shipping was quick! And customer service was Excellent!!!! Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com, Heather! We are so happy to hear that your order shipped to you quickly, and that you found our customer service to be excellent! We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“My wife loves this product. One of our best to use together.”

Helpful Report

Posted 2 years ago

Thank you so much for the five-star rating! We're glad to know that your wife loves our product, and that it's one of your best to use together! It's always great to hear such positive feedback from our customers. We appreciate your business!

Posted 2 years ago

“It was good. The product is exceptional.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! We are glad that you found TheInsoleStore.com to be good and that the product is exceptional. We appreciate these kind words!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews